The University of Kansas Health System

• Monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. • Responsible for creating a seamless experience by coordinating and scheduling appointments for patients. • Functions as an associate/representative as needed. • Provides support for front desk operations including greeting customers and visitors, answering calls, copay collection, and processing external medical records. • Responsible for accurate scheduling/re-scheduling/cancellations of patient visits using extensive knowledge of appointment types, providers and specialties. • Delivers expert knowledge of scheduling guidelines, patient registration, pre-certification requirements and health insurance procedures.

• Monitor incoming call volume throughout the day and assign staff accordingly to various scheduling duties • Create a seamless experience by coordinating and scheduling appointments for patients including imaging, laboratory, clinic, infusion, treatment, and/or procedures • Provide support for front desk operations including greeting and checking in customers and visitors • Manage the most advanced scheduling and rescheduling workflows in the clinic • Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled • Provide courteous and timely response to scheduling requests via electronic patient communication including MyChart messages and Artera text messaging platform

• Lead operational, strategic, and performance improvement initiatives. • Manage complex projects from planning through implementation and sustainment. • Conduct workflow assessments, process mapping, and operational redesign. • Support initiatives focused on patient access, capacity management, throughput, and operational efficiency. • Lead operational readiness activities for facility moves, renovations, expansions, service activations, and new program launches. • Develop project charters, business cases, implementation plans, and executive presentations. • Coordinate multidisciplinary teams and facilitate stakeholder engagement. • Partner with Informatics, Information Technology, and Analytics teams to define operational requirements and support adoption. • Analyze operational, financial, productivity, and performance data to identify improvement opportunities. • Facilitate governance committees, operational councils, and project workgroups. • Support change management, communication, training, and implementation activities.

• Review inpatient medical records to ensure completeness and accuracy for severity of illness and risk of mortality. • Ensure effective communication with healthcare staff to suggest additional documentation. • Work closely with HIM coding staff to confirm discharge diagnoses and co-morbidities are accurately reflected. • Conduct concurrent review of medical records and document findings on CDS worksheets. • Identify principal and secondary diagnoses, procedures, and quality indicators. • Clarify documentation as needed and facilitate accurate patient records. • Use monitoring tools to track program progress and share findings. • Educate staff on documentation improvement and facilitate compliance. • Engage with healthcare team to improve clinical documentation processes.

Role Description The Care Management Nurse provides intervention for patients enrolled in the care management program; develops comprehensive plan of care for patient's individual needs that transition across the health care delivery system. - Accurately gathers and interprets information to identify patients suitable for effective intensive care management intervention. - Develops relationships with patients and uses assessment skills to identify physical, psycho-social, financial, and environmental health care needs. - Assesses and identifies appropriate resource utilization, level of care, and treatment options to develop a comprehensive plan of care. - Constructs care plans utilizing evidence-based care guidelines, preventive guidelines, protocols, and metrics in partnership with patients and clinical teams. - Educates patients and ancillary personnel about health care needs, safety issues, and benefits, including patient education tools. - Collaborates with clinical staff in the development and execution of plans of care and achievement of goals. - Researches, secures, and links resources, services, and supports for patients and families. - Coordinates care of patients, focusing on transitions of care across the healthcare delivery system. - Utilizes electronic tools, such as EMR, to document assessments, clinical findings, needs, treatment plans, and progress toward goals. - Actively participates in safety initiatives and risk mitigating measures, completing all safety-related competencies and requirements timely. - Must perform the professional, clinical, and/or technical competencies of the assigned unit or department. Qualifications - High School Graduate - Bachelor Degree in Nursing Requirements - Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing - Must have current active multistate RN license in good standing in the state of residence OR active single state RN license in good standing in the state of work with proof of application for a multistate RN license. - Staff hired prior to 2/1/2024 must obtain a multistate RN license by 3/31/2026 at the next RN license renewal. Preferred Licensure and Certification - Advanced Cardiac Life Support (ACLS) - American Heart Association (AHA) - Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) Knowledge Requirements - Strong computer skills - Efficiently enters information in EMR while interacting with patients telephonically or in person. Company Description

Role Description The Clinical Documentation Integrity Specialist - Inpatient (CDS) will review inpatient medical records as directed on admission and throughout hospitalization for completeness and accuracy for severity of illness (SOI) and risk of mortality (ROM). The CDS will ensure effective and appropriate communication with the attending physicians, residents, fellows, PAs and APNs either verbally or in written methodology to suggest additional and/or more specific documentation. The CDS works closely with the HIM coding staff to assure documentation of discharge diagnosis(es) and any co-existing co-morbidities are a complete reflection of the patient's clinical status and care. - Responsible for concurrent review of the clinical documentation in the medical records and query of the medical staff and other care givers as necessary via prompters/verbal communication to obtain accurate and complete documentation which appropriately supports the severity of patient illness and risk of mortality. - In collaboration with the physician, nurse, patient care coordinator, ancillary departments, and HIM coder, identifies and records principle diagnoses, secondary diagnoses, and procedures. - Conducts initial concurrent review and ongoing re-review for all selected admissions to initiate the tracking process, document findings on the CDS worksheets, and identify other key pathway or quality indicators as appropriate. - Utilizes clinical knowledge to identify need to clarify documentation in records, and utilizes strong communication skills with physician, physician extender, case manager, utilization review, nurse or other healthcare professionals, utilizing appropriate tools to capture needed documentation. - Works collaboratively with the healthcare team to facilitate documentation within the medical record that supports the accurate patient’s severity of illness and risk of mortality. - Utilizes monitoring tools to track the progress of the program, through interpretation of on-site reports, monitoring reports and data. - Shares findings with identified staff. Identifies areas that need focused review through report analysis. - Serves as a resource to physicians and administration regarding issues related to the appropriateness of inpatient DRG assignment. - Reviews coder feedback on completed worksheets and individual CDS tracking system reports as a means of continuous self-evaluation; discusses any issues or concerns with the CDI Supervisor. - Educates Physicians and Staff regarding severity of illness and risk of mortality documentation. - Collaborates with Physicians, Mid-level Providers, CDI Staff, and HIM Coders as well as works directly with individuals and departments where documentation improvement opportunities exist. - Coordinates data and documentation compliance and collaborates on all aspects of the program to improve clinical documentation. - Serves as an effective communicator of the clinical documentation improvement program’s vision and goals. - Expresses ideas clearly and effectively (gaining agreement and/or understanding), by adjusting language, terminology, and style to the characteristics and needs of the audience as well as the venue for the communication. Effectively administers training sessions to new House Staff, Attending Staff, Nursing and Ancillary personnel. - Develops and participates in presentations on clinical documentation improvement. - Demonstrates competence in the areas of critical thinking, interpersonal relationships and technical skills. - Manages his/her organizational responsibilities in a way that supports the achievement of departmental goals. - Works effectively with others in the management team to accomplish organizational goals and to identify and resolve problems. - Skillfully administers, directs and allocates all organization resources. - Uses appropriate interpersonal styles and methods to develop a unit/team-wide spirit and intra-team and inter-team cooperation. - Ensures confidentiality of all data and security of Protected Health Information as it relates to HIPAA requirements. - Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. Qualifications - Associates Degree in Health Information Management, or a related field of study from an accredited college or university. - Certification in RHIT or RHIA along with CCDS or CDIP. - Nurses only must have an associate degree and 3 or more years of experience in an acute care setting. - All other clinical disciplines must have an associate degree in their respective fields of study from an accredited college or university. - Will also accept foreign medical graduate (MD) along with CDI certification of CCDS and/or CDIP in lieu of Kansas RN license. - 3 or more years of experience in one of the following areas: Clinical Documentation, Case Management/Utilization Review, or Critical Care. Requirements - Licensed Registered Nurse (LRN) - Single State - State Board of Nursing. - Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing. - Licensed in clinical field of study. - RHIT or RHIA along with CCDS or CDIP. - Foreign medical graduates (MD) with CDI certification of CCDS and/or CDIP in lieu of Kansas RN license. Company Description The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

• Responsible for accurate and timely action on accounts • Complies with governmental and managed care rules and regulations • Posts payments, refunds and adjustments to accounts • Completes assigned work queue within designated time frame • Balances receipts, reconciles daily batches and prepares audit trail • Follows up with insurance companies on denials and queries • Audits provider data to assure accuracy as assigned • Analyzes revenue trending reports and escalates problems as appropriate

• Provides comprehensive pharmaceutical care for patients • Ensuring drug therapy that results in safe, effective, and cost conscious use of pharmaceuticals • Actively participates in organizational and departmental performance improvement efforts • Participates on the multidisciplinary team by consistently attending patient care rounds • Participates in medication reconciliation at the time of admission, transfer, and/or discharge • Shares pharmaceutical expertise by coordinating and providing educational presentations or in-services for pharmacy and non-pharmacy staff • Supports pharmacy residency programs, clerkship students and interns by precepting organized rotations

• Working with pre-certification / authorization / denials teams to assist in obtaining up front authorization for services rendered. • Assisting with denial management and resolution. • Collaborating with HIM, PFS, Case Management and multiple clinical departments to resolve account problems related to authorization of services and account resolution. • Reviewing protocols to assist in ensuring services being billed as standard of care are evidenced based and meeting industry guidelines. • Evaluating and resolving issues related to the revenue cycle including medical documentation, utilization review and medical necessity. • Providing training to improve revenue cycle processes. • Recommending policies and procedures improvements to increase efficiencies • Supporting process improvement activities to assure medical record compliance

Role Description The Cancer Registrar is responsible for identifying applicable reportable cases for abstracting entry according to governing cancer registry bodies, including national and central registry requirements. - Identifies applicable reportable cases (case finding) for abstract entry according to governing cancer registry bodies, including national and central registry requirements. - Abstracts all analytic and non-analytic cases according to the Commission on Cancer standards. - Performs follow-up review annually on all active patients. - Interacts with patients and their designated contacts in a discrete and professional manner. - Handles all office interactions effectively and courteously. - Shares information only as appropriate with other organizations as needed to fall within treatment, payment and operations that lie within HIPAA regulations. - Maintains work records and policies and procedures. - Meets the quality, performance and production standards defined by the department. - Edits should be run within software to assure quality is met and all required fields have been populated. - Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Qualifications - Associates Degree in a health-related field. Requirements - Bachelors Degree (preferred). - Epic and Cancer Registry software experience (preferred). - Certified Tumor Registrar - National Cancer Registrars Association (NCRA). - Extensive knowledge of medical terminology and anatomy and physiology. Company Description The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link: asktalentacquisition@kumc.edu . Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.