Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description At ServiceNow, we're building the AI control tower for business reinvention. We are seeking an exceptional VP of AI & Machine Learning Engineering to lead the teams building our core AI products and capabilities - branded as Now Assist - delivered across IT, HR, Supply Chain, Finance, and CRM, serving industries from telco and healthcare to manufacturing, banking, and insurance. This leader will drive the architecture, development, and delivery of key AI/ML capabilities embedded across the Now Platform - including AI model strategy, natural language understanding, agentic AI orchestration, voice, recommendation systems, and the ML infrastructure that powers enterprise-scale operations. A key focus area is applying autonomous AI to the enterprise work context - building multi-step, multi-department business process automation that fundamentally changes how the world's largest companies operate. This includes advancing ServiceNow's model strategy, training and deploying purpose-built models optimized for enterprise workflows, and delivering omni-channel AI resolution across Chat, Voice, Computer Use, and Generative UI - with governance, trust, and transparency. You will lead a world-class AI/ML engineering organization, partnering closely with Product, Platform, Data, UX, and Cloud teams to embed intelligence into every layer of the ServiceNow experience. This is a high-impact leadership role with direct influence on ServiceNow's AI-first transformation and competitive differentiation. Responsibilities - Define and execute AI/ML strategy for your engineering domain, aligning research, engineering, and product delivery to ServiceNow's business objectives and revenue growth. - Drive development and scaling of the Agentic AI Platform & Search - building foundational infrastructure for autonomous, multi-step agents that orchestrate complex, multi-department business processes with built-in governance and trust. - Deliver omni-channel AI resolution and fulfillment, enabling seamless autonomous experiences across Chat, Voice, Computer Use, and Generative UI. - Lead model strategy execution - including third-party and domain-specific models - optimizing for enterprise workflows at Fortune 500 scale. - Build and operate enterprise-grade ML infrastructure: model training pipelines, feature stores, model serving, A/B experimentation, and MLOps at cloud scale. - Lead applied research in NLP, generative AI, retrieval-augmented generation (RAG), vision, recommendation systems, and reinforcement learning for enterprise use cases. - Partner across Platform, Data, Product, and UX teams to deliver intelligence at the right time, with the right context, in the flow of work. - Recruit, develop, and scale a global AI/ML engineering organization of 100+ across the US, India, and Europe, cultivating a culture of research excellence and product impact. - Represent ServiceNow as a thought leader in enterprise AI - engaging the broader AI community, supporting publications and conference participation, and helping attract world-class talent. Qualifications Qualifications - MS or PhD in Computer Science, AI, Machine Learning, or a closely related field. Exceptional candidates with a BS and a strong industry track record will also be considered. - 12+ years of progressive experience in AI/ML engineering and research, with 3+ years in senior leadership roles (Senior Director or VP level) at leading technology companies. - Deep technical expertise across the modern AI stack: large language models, transformer architectures, generative AI, NLP/NLU, agentic AI systems, RAG, and reinforcement learning. - Proven track record fine-tuning and deploying foundation models at production scale, with hands-on knowledge of distributed training, model optimization, and inference efficiency. - Experience building and scaling ML platforms and infrastructure - including feature stores, model registries, experimentation frameworks, and CI/CD pipelines for ML systems. - Demonstrated success shipping AI-powered products in enterprise or B2B SaaS contexts, with clear understanding of governance and trust requirements for Fortune 500 customers. - Strong publication record or patent portfolio in top venues (NeurIPS, ICML, CVPR, ACL, KDD) and active engagement with the research community. - Experience leading globally distributed engineering teams of 100+, with a track record of recruiting and retaining world-class AI talent. - Strong executive presence - able to communicate AI strategy and technical vision to senior leadership, customers, and non-technical stakeholders with clarity and conviction. - Strategic thinker with a builder's mindset, balancing long-term research investments with near-term product delivery in a fast-paced, high-growth environment. Preferred Qualifications - Prior Director or VP title at a major technology company or high-growth AI-native company. - Experience with enterprise workflow platforms, knowledge management systems, or operational intelligence at scale. - Background in building or integrating conversational AI, chatbot, or virtual agent technologies for enterprise use cases. - Experience supporting M&A technical integration - helping absorb acquired AI teams and technology into a larger platform organization. - Thought leadership through published research, open-source contributions, conference presentations, or advisory roles in the AI community. For positions in this location, we offer a base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Deliver on business and organizational priorities for the Product Insights and Optimization teams • Solve problems with solutions that are powered by data and analytics • Provide strategic thought leadership and data-driven insights on diverse analytics and reporting activities • Manage a queue of analytical projects from start to finish and develop actionable recommendations based on findings • Conduct reporting, behavioral analytics, lookalike modeling, segmentation, forecasting, and other activities related to improving portfolio performance • Partner with internal stakeholders to influence and drive strategy • Emphasize data-driven storytelling through P&L financial drivers and understanding profitability dynamics.

Role Description As a Commercial Banker II - Innovation Banking, you'll be responsible for identifying a target market for new business and subsequently developing and establishing a book of new business from those relationships. Key responsibilities include: - Negotiating, underwriting, and coordinating the closing of a variety of major and complex loans in compliance with the Bank’s lending policies and procedures. - Developing business checking and deposit relationships with customers. - Assisting clients with deposit-related products and services. - Gathering and analyzing client information to recommend appropriate deposit product solutions. - Compiling and analyzing market research data to develop recommendations regarding products and services focused on needs of the target market. - Engaging in business development activities and solicitation of new business based on the target market. - Collaborating closely with treasury partner to ensure seamless client experiences. - Calling and visiting target customers to promote and sell Bank products and services to establish a new book of business. - Developing and maintaining customer database including calls and results on all new business relationships. - Interviewing prospective applicants and requesting specified information related to loan or credit application. - Performing basic pre-qualification assessment and analysis of financial condition and risk of financing requests. - Gathering all information necessary to present a financing request to senior management or Loan Committee for approval. - Coordinating processing of approved loans; ensuring loans are processed according to agreement, customer needs, and conform to Bank lending policies. - Maintaining a superior knowledge of financial industry status and trends. - Representing the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business. Qualifications - 7+ years of related experience or similar field. - Bachelor's degree or equivalent experience required. - Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services. - Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices. - Advanced knowledge in all facets of relationship management. - Advanced organizational and time management skills. - Advanced speaking and writing communication skills. - May require up to 50% travel. Benefits - Competitive salaries. - Ownership stake in the company. - Medical and dental insurance. - Time off. - Great 401k matching program. - Tuition assistance program. - Employee volunteer program. - Wellness program. - Opportunity to bolster business knowledge and gain invaluable hands-on experience.

Role Description The Head of Clinical Services will be instrumental in designing and driving the go-to-market (GTM) strategy for our newly launched clinical services capability. This individual brings deep expertise in clinical services within the healthcare payer/provider landscape, focusing on GTM design, building strategic solutions, and establishing market credibility. They will work closely with sales, product development, and leadership to shape and execute strategies that position us competitively and ensure successful engagement with clients. This is a strategic role to business development and solution leadership enabling account and sales teams to credibly approach clients and ensuring that our clinical offerings align with market needs. The ideal candidate will be measured on their ability to shape and activate a national go-to-market strategy, generate demand for clinical services, enhance market positioning, and contribute to building a scalable clinical practice, with particular emphasis on incorporating technology and innovation into our service design. Key Responsibilities - Clinical Go to Market Leadership: - Design and execute the go-to-market strategy for clinical services, ensuring alignment with broader business objectives. - Bring SME-level knowledge to clinical GTM design, helping develop scalable and competitive offerings tailored to client needs. - Identify key industry trends, market dynamics, and competitor positioning to inform strategic decisions and refine clinical practice capabilities. - Serve as a credible industry voice, participating in industry events, conferences, and webinars to enhance the visibility and credibility of our clinical solutions. - Sales Enablement and Market Engagement: - Act as the solution lead for clinical services, equipping sales teams with tailored strategies, materials, and insights to engage prospective clients effectively. - Support sales efforts by participating in client meetings and pitches, ensuring a credible and knowledgeable presence in clinical discussions. - Focus on driving deal flow by helping secure meetings with key stakeholders in the healthcare payer/provider space. - Collaborate with sales teams to develop strategies and messaging that resonate with target clients, emphasizing designing and building clinical solutions rather than simply selling. - Building and Enhancing Clinical Practice: - Provide strategic input into the design and build of clinical services, ensuring offerings are innovative and aligned with market demands. - Integrate technology and analytics into the design of clinical solutions to enhance scalability, efficiency, and competitiveness. - Work cross-functionally with operational teams to ensure that client engagements are seamlessly transitioned from design to delivery, but with minimal direct operational involvement. - Market Credibility and Competitive Positioning: - Develop and execute strategies to position our clinical services competitively, focusing on differentiation in the marketplace. - Engage in thought leadership by contributing to whitepapers, panels, or industry discussions that highlight our expertise and solutions. - Performance Metrics and Impact: - Define and track key metrics to measure success, including the number of industry events attended, the quality and quantity of client engagements, and the impact on deal flow. - Collaborate with leadership to establish benchmarks for growth and market presence, providing regular updates on progress. Qualifications - Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred. - Proven experience and deep understanding of the U.S. healthcare payer/provider landscape, preferably including experience designing, scaling, and operationalizing clinical engagements. - Demonstrated expertise in GTM strategy design for clinical services, including solution leadership and market positioning. - Strong understanding of the intersection of clinical services and technology, with experience incorporating tech solutions into clinical practice design. Requirements - The base salary range for this position is $172,000- $220,000, plus incentives that align with individual and company performance. - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days. Company Description Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.