• Underwrites new and renewal business • Approves policy changes • Maintain workload and controls written business up to and including the time of binding • Provides leadership to a production/underwriting team • Provides high quality professional service to Agents and Carrier Partners • Meet or exceed production goals as assigned by manager • Supervise a multi-person team ensuring all pertinent information is communicated • Develop and maintain excellent relationships with clients • Market all products and services to clients • Communicate properly and timely with all producers regarding submissions and decisions for new or renewal business • Approve and disapprove endorsement requests • Monitor accounts to ensure compliance with the firm's policies and procedures • Monitor production, hit ratios, renewal retention ratios, spread of risk, and other production and quality measures • Review and handle policy servicing requests appropriately • Review inspection reports and compare to conditions that were represented at the time of binding • Meet or exceed file documentation standards, comply with underwriting authority level standards and pass all audits • Maintain necessary licenses to produce business

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description At ServiceNow, we're building the AI control tower for business reinvention. We are seeking an exceptional VP of AI & Machine Learning Engineering to lead the teams building our core AI products and capabilities - branded as Now Assist - delivered across IT, HR, Supply Chain, Finance, and CRM, serving industries from telco and healthcare to manufacturing, banking, and insurance. This leader will drive the architecture, development, and delivery of key AI/ML capabilities embedded across the Now Platform - including AI model strategy, natural language understanding, agentic AI orchestration, voice, recommendation systems, and the ML infrastructure that powers enterprise-scale operations. A key focus area is applying autonomous AI to the enterprise work context - building multi-step, multi-department business process automation that fundamentally changes how the world's largest companies operate. This includes advancing ServiceNow's model strategy, training and deploying purpose-built models optimized for enterprise workflows, and delivering omni-channel AI resolution across Chat, Voice, Computer Use, and Generative UI - with governance, trust, and transparency. You will lead a world-class AI/ML engineering organization, partnering closely with Product, Platform, Data, UX, and Cloud teams to embed intelligence into every layer of the ServiceNow experience. This is a high-impact leadership role with direct influence on ServiceNow's AI-first transformation and competitive differentiation. Responsibilities - Define and execute AI/ML strategy for your engineering domain, aligning research, engineering, and product delivery to ServiceNow's business objectives and revenue growth. - Drive development and scaling of the Agentic AI Platform & Search - building foundational infrastructure for autonomous, multi-step agents that orchestrate complex, multi-department business processes with built-in governance and trust. - Deliver omni-channel AI resolution and fulfillment, enabling seamless autonomous experiences across Chat, Voice, Computer Use, and Generative UI. - Lead model strategy execution - including third-party and domain-specific models - optimizing for enterprise workflows at Fortune 500 scale. - Build and operate enterprise-grade ML infrastructure: model training pipelines, feature stores, model serving, A/B experimentation, and MLOps at cloud scale. - Lead applied research in NLP, generative AI, retrieval-augmented generation (RAG), vision, recommendation systems, and reinforcement learning for enterprise use cases. - Partner across Platform, Data, Product, and UX teams to deliver intelligence at the right time, with the right context, in the flow of work. - Recruit, develop, and scale a global AI/ML engineering organization of 100+ across the US, India, and Europe, cultivating a culture of research excellence and product impact. - Represent ServiceNow as a thought leader in enterprise AI - engaging the broader AI community, supporting publications and conference participation, and helping attract world-class talent. Qualifications Qualifications - MS or PhD in Computer Science, AI, Machine Learning, or a closely related field. Exceptional candidates with a BS and a strong industry track record will also be considered. - 12+ years of progressive experience in AI/ML engineering and research, with 3+ years in senior leadership roles (Senior Director or VP level) at leading technology companies. - Deep technical expertise across the modern AI stack: large language models, transformer architectures, generative AI, NLP/NLU, agentic AI systems, RAG, and reinforcement learning. - Proven track record fine-tuning and deploying foundation models at production scale, with hands-on knowledge of distributed training, model optimization, and inference efficiency. - Experience building and scaling ML platforms and infrastructure - including feature stores, model registries, experimentation frameworks, and CI/CD pipelines for ML systems. - Demonstrated success shipping AI-powered products in enterprise or B2B SaaS contexts, with clear understanding of governance and trust requirements for Fortune 500 customers. - Strong publication record or patent portfolio in top venues (NeurIPS, ICML, CVPR, ACL, KDD) and active engagement with the research community. - Experience leading globally distributed engineering teams of 100+, with a track record of recruiting and retaining world-class AI talent. - Strong executive presence - able to communicate AI strategy and technical vision to senior leadership, customers, and non-technical stakeholders with clarity and conviction. - Strategic thinker with a builder's mindset, balancing long-term research investments with near-term product delivery in a fast-paced, high-growth environment. Preferred Qualifications - Prior Director or VP title at a major technology company or high-growth AI-native company. - Experience with enterprise workflow platforms, knowledge management systems, or operational intelligence at scale. - Background in building or integrating conversational AI, chatbot, or virtual agent technologies for enterprise use cases. - Experience supporting M&A technical integration - helping absorb acquired AI teams and technology into a larger platform organization. - Thought leadership through published research, open-source contributions, conference presentations, or advisory roles in the AI community. For positions in this location, we offer a base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Deliver on business and organizational priorities for the Product Insights and Optimization teams • Solve problems with solutions that are powered by data and analytics • Provide strategic thought leadership and data-driven insights on diverse analytics and reporting activities • Manage a queue of analytical projects from start to finish and develop actionable recommendations based on findings • Conduct reporting, behavioral analytics, lookalike modeling, segmentation, forecasting, and other activities related to improving portfolio performance • Partner with internal stakeholders to influence and drive strategy • Emphasize data-driven storytelling through P&L financial drivers and understanding profitability dynamics.

Role Description At Assurant, we’re driven by purpose: helping people thrive in a connected world. As a Product leader here, you won’t just build features—you’ll architect experiences that protect, empower, and elevate millions of lives. We partner with the world’s most trusted brands to deliver protection and services that enhance the connected lifestyle. Our product teams are at the heart of this mission, turning insights into innovation and strategy into impact. The AVP of Product Management plays a critical role in driving profitable growth for Device Protection clients and is responsible for planning and executing the product strategy, ensuring alignment with stakeholder objectives, and delivering exceptional products/services to our key customers. - Lead the development of cutting-edge protection products for the retail sector. - Collaborate with top-tier brands like Lowe’s, Best Buy, Pandora, and Amazon. - Drive fast, flexible integrations across digital and in-person channels. - Leverage patent-pending tech and human expertise to improve performance, boost NPS, and deliver measurable results. Qualifications - Bachelor’s degree in business, Engineering, Technology, or a related field; Master’s degree in business and/or technology is preferred. - 8+ years of progressively responsible product roles, with experience in B2B2C, preferably working with retailers, OEMs, and/or telecommunications service providers. - 5+ years' experience managing within a large, highly matrixed organization. - Strong customer focus and ability to contribute to the translation of customer needs into innovative product solutions. - Demonstrated ability to lead, inspire, and motivate teams to achieve outstanding results and identify opportunities for growth. - Effective communication and interpersonal skills, with the ability to engage/collaborate and influence at most levels of the organization and with external stakeholders. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Ability to thrive in a fast-paced, dynamic, and global environment. - Strong business and technology experience with specific experience working with technically focused personnel in product management or a similar role. - Experience developing use cases, scenarios, requirements, and product roadmaps with a focus on deepening our value to our customers. - Ability to leverage and translate competitive insight into clear product recommendations. - Strong understanding of industry trends, issues, and emerging technologies across all industries we serve, retail, telecommunications, and OEMs. - Exceptional depth of functional and system capabilities, including an in-depth understanding of client back-office systems, and how to integrate with them. - Ability to troubleshoot, design, implement, and run projects with a process methodology. - Experience optimizing for short-term execution while planning for long-term capabilities. - Ability to travel up to 35%. Requirements - Strategic Leadership: Provides input into developing and implementing a comprehensive product growth strategy that aligns with the business’s growth objectives. - Customer Focus: Works closely with BD and Account teams to build and maintain strong collaborative relationships with current and prospective customers. - Market Expertise: Conduct and/or commission thorough market research and analysis to respond to trends, opportunities, and threats. - Product Lifecycle Management: Oversee the entire product lifecycle, from ideation and development to launch and post-launch support. - Drives Value: Owns product management responsibilities to include establishing, monitoring, and influencing all aspects of growth and profitability. - Cross-functional Collaboration: Work closely with sales, marketing, engineering, and other departments to ensure seamless integration and alignment of product ideation and growth. - Team Leadership & Ownership Mentality: Build/recruit, lead, and mentor a high-performing product management team. Benefits - Purpose-Driven Culture: Your work will directly support our mission and make a real difference. - Sustainability-Focused: We integrate environmental and social responsibility into our long-term strategy. - Market Leadership: With 40 years of experience, we’re the #1 provider of extended service contracts in the U.S. and Latin America. Company Description Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience.