• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients • Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers • Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire • Maintenir la communication avec le client jusqu'à ce que la demande soit résolue • Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus des RH • Effectuer le traitement administratif de base et l’approbation des transactions • Renseigner les associés sur les pratiques et les outils de l'entreprise • Fournir un soutien documentaire en gérant les formulaires entrants et sortants • Identifier et résoudre les problèmes des clients et anticiper leurs besoins • Satisfaire aux principales mesures de rendement comme la résolution des appels

Role Description We are seeking a highly motivated and empathetic Bilingual Membership Advisor to join our team. In this role, you will be the primary point of contact for prospective members, driving patient enrollment into our premium concierge medical services. You will manage both inbound and outbound communication campaigns, nurturing leads through our sales pipeline while building trusted relationships with patients. If you are a skilled communicator who thrives in a fast-paced environment and possesses a strong background in healthcare sales or client enrollment, we want to hear from you. Key Responsibilities - Lead Outreach & Management: Conduct inbound and outbound calls in alignment with campaign objectives to drive patient enrollment into concierge services. - Pipeline Management: Active management of the sales pipeline from initial contact to final enrollment, ensuring no lead is overlooked. - CRM Data Integrity: Maintain accurate, detailed notes and ensure all pipeline stages are completely transparent within the GoHighLevel CRM. - Relationship Building: Build strong rapport with prospective members, effectively emphasizing trust, value, and the unique benefits of concierge medicine. - Objection Handling: Confidently overcome objections with empathy and strategic, clear communication to ensure a smooth path to enrollment. - Reporting: Collaborate closely with management, providing regular reports on call outcomes, pipeline status, and key enrollment metrics. Qualifications - Strictly Bilingual proficiency is required (English and Spanish). - Remote (Open to candidates based in Mexico). - Experience with GoHighLevel CRM (pipeline and scheduling management) is highly preferred. - Familiarity with G Suite, Slack, and Hint Health billing systems is a strong plus. - Proven track record in sales development, cold calling, prospecting, or healthcare/concierge medical enrollment. - Exceptional active listening, empathetic objection handling, and strong organizational skills.

Role Description Do you have a passion for wellness and for coaching people to drive change in their behavior? We will be adding a bilingual seasonal health coach to our telephonic health coaching team! This position is expected to last from the end of August through December. Our coaches help impact positive change in lifestyle decisions by helping individuals set and achieve goals that target: - Fitness - Nutrition - Weight - Stress - Health - Management of life issues The coaching is a telephonic and e-coaching intervention program driven by comprehensive Health Risk Assessment results. Our health professionals review the participant’s report and work with the individual telephonically to help him or her set personal goals and establish strategies to succeed in accomplishing these goals. Company Description HealthCheck 360 was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating the participant with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs

Role Description Do you have a passion for wellness and for coaching people to drive change in their behavior? We will be adding a bilingual seasonal health coach to our telephonic health coaching team! This position is expected to last from the end of August through December. Our coaches help impact positive change in lifestyle decisions by helping individuals set and achieve goals that target: - Fitness - Nutrition - Weight - Stress - Health - Management of life issues The coaching is a telephonic and e-coaching intervention program driven by comprehensive Health Risk Assessment results. Our health professionals review the participant’s report and work with the individual telephonically to help him or her set personal goals and establish strategies to succeed in accomplishing these goals. Qualifications - Bilingual in English and Spanish - Experience in health coaching or related field - Strong communication skills - Ability to work independently and as part of a team Requirements - Availability from the end of August through December - Ability to conduct coaching sessions via phone and e-coaching platforms - Knowledge of health and wellness principles Benefits - Flexible work location (open to remote) - Opportunity to make a positive impact on individuals' health - Engagement with a supportive team Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating participants with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook