Role Description Do you have a passion for wellness and for coaching people to drive change in their behavior? We will be adding a bilingual seasonal health coach to our telephonic health coaching team! This position is expected to last from the end of August through December. Our coaches help impact positive change in lifestyle decisions by helping individuals set and achieve goals that target: - Fitness - Nutrition - Weight - Stress - Health - Management of life issues The coaching is a telephonic and e-coaching intervention program driven by comprehensive Health Risk Assessment results. Our health professionals review the participant’s report and work with the individual telephonically to help him or her set personal goals and establish strategies to succeed in accomplishing these goals. Qualifications - Bilingual in English and Spanish - Experience in health coaching or related field - Strong communication skills - Ability to work independently and as part of a team Requirements - Availability from the end of August through December - Ability to conduct coaching sessions via phone and e-coaching platforms - Knowledge of health and wellness principles Benefits - Flexible work location (open to remote) - Opportunity to make a positive impact on individuals' health - Engagement with a supportive team Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating participants with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role Description The Delfina Doula will act as a virtual health coach to support pregnant patients and new moms throughout their pregnancy and postpartum journey. Qualifications - DONA (Birth, CD, or CBE), ICEA, CAPPA, or ProDoula certified - Strong communication and conversational skills - Experience with Web and mobile technologies - Bilingual in Spanish and English is a must have - Live or work in California - Experience and knowledge of California communities is a plus - Telehealth experience is a plus Requirements - Work alongside the Care Delivery manager to execute patient engagement and coaching protocols on a weekly basis - Ensure patient’s engagement and participation for both pregnant patients and new mothers - Ensure patients adhere to recommended care protocols and tracking as defined by the healthcare provider and/or organization Benefits - $30-35 USD per hour - The compensation range for this contract position represents a wide variety of factors, including location, skills, experience, education, and training. - Candidates who meet most of the qualifications above should expect to earn near the middle of the posted compensation range. Company Description Delfina Medical Group and Delfina Care Inc. provide a leading pregnancy care data platform and clinical services to improve maternal and child health outcomes.

Role Description The bilingual Customer Service Representative (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members with empathy and accuracy. This role is highly service-focused, requires strong attention to detail, and is vital to ensuring members reach their medical appointments safely and on time. We are seeking reliable team players who communicate effectively, excel in a fast-paced environment, and are eager to help build a new contact center from the ground up. Essential Responsibilities - Member Support & Ride Scheduling - Answer inbound calls and assist members with scheduling, updating, or canceling transportation. - Make outbound calls to confirm trips, provide updates, or follow up on issues. - Use internal systems to verify eligibility, benefits, and required trip information. - Provide clear communication regarding pickup times, provider information, and ride expectations. - Issue Resolution - Handle concerns related to late drivers, missed pickups, or other transportation challenges. - Escalate urgent or complex situations to supervisors or Tier 2 support. - Document all interactions clearly and accurately in the CRM system. - Accuracy & Compliance - Follow all state Medicaid, HIPAA, and transportation compliance requirements. - Ensure complete and precise documentation for each call. - Adhere to scripting, system workflows, and quality assurance guidelines. - Performance & Teamwork - Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy. - Participate in training, coaching, and team huddles. - Collaborate with supervisors, dispatch, QA, and training teams to improve member experience. Qualifications - MUST be fluent in English and Spanish - MUST be able to START on July 20, 2026 - 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role. - MUST HAVE YOUR OWN EQUIPMENT. - Strong communication skills and ability to remain calm under pressure. - Comfort navigating multiple computer systems and documenting quickly. - Detail-oriented with strong problem-solving ability. - Reliable attendance and punctuality. - Contact center hours include weekdays, weekends, and some holidays. Preferred - Experience in NEMT, Medicaid, healthcare call centers, or insurance environments. Skills and Competencies - Customer-first mentality - Strong verbal communication - Multitasking and time management - Accuracy and attention to detail - Ability to follow processes and adapt in a startup environment - Team-oriented mindset Shifts Available - Sun-Thurs 7:00 AM - 3:30 PM EST - Tues-Sat 7:00 AM - 3:30 PM EST - Sun-Thurs 3:30 PM - 11:00 PM EST - Tues-Sat 3:30 PM - 11:00 PM EST - Sun-Thurs 11:00 PM - 7:30 AM EST - Tues-Sat 11:00 PM - 7:30 AM EST

Role Description The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone. What you’ll be working on: - Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups - Continuous learning during weekly Clinical Rounds and through other modalities - Ongoing collaboration with both virtual and in-office teammates via daily huddles - Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually Qualifications - Completed an accredited FNP program with a national certification - In the past 5 years, practiced as an Advanced Practitioner for at least: - 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR - 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+) - Currently licensed in CA with ability to obtain additional state licenses - Ability to work weekday and weekend shifts (every other Saturday AND or Sunday required) - Current shifts range from (6am - 12am PST) - Excellent clinical and communication skills Requirements - A passion for human-centered primary care - The ability to successfully communicate with and provide care to individuals of all backgrounds - The ability to effectively use technology to deliver high quality care - Clinical proficiency in evidence-based primary care - The desire to be an integral part of a team dedicated to changing healthcare delivery - An openness to feedback and reflection to gain productive insight into strengths and weaknesses - The ability to confidently navigate uncertain situations with both patients and colleagues - Readiness to adapt personal and interpersonal behavior to meet the needs of our patients Benefits - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance - Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference