Snapscale

Role Description Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination. - Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues - Handle customer complaints, providing appropriate solutions and alternatives within established guidelines - Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities - Maintain a positive, empathetic, and professional attitude toward customers at all times - Process orders, forms, applications, and requests accurately and efficiently - Keep detailed records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Follow communication procedures, guidelines, and company policies - Stay knowledgeable about company products, services, and policies - Ensure customer satisfaction and provide feedback to the customer service manager Qualifications - Minimum of 1 year relevant experience in the BPO or customer service industry - Accounts Receivable and Billing experience (preferred) - Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls - Excellent written communication skills for handling professional email and chat correspondence - Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines - Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations - Collaborative team player with a proactive mindset and strong sense of ownership and accountability - Ability to follow processes, adapt to feedback, and maintain high service quality standards - Comfortable using CRM systems, ticketing tools, and standard office software Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development - Fun and supportive working environment

Role Description Snapscale is seeking a highly motivated and results-driven Spanish Bilingual Appointment Setter to support a US-based healthcare client in a remote setup. In this role, you will be responsible for engaging prospective and existing patients, managing the sales pipeline, and driving patient enrollment into concierge healthcare services. The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is confident handling inbound and outbound calls while building strong relationships with patients. - Conduct inbound and outbound calls to prospective and existing patients - Follow up with leads to encourage engagement and patient enrollment - Build rapport with prospective members and effectively communicate the value of concierge healthcare services - Manage the sales pipeline from initial contact through enrollment using GoHighLevel (GHL) CRM - Maintain accurate notes, update pipeline stages, and ensure complete CRM documentation - Schedule, confirm, and coordinate follow-up calls or consultations - Handle objections professionally using empathy and effective communication techniques - Provide regular updates and reports on call outcomes, enrollment progress, and pipeline status to management Qualifications - Fluent in both spoken and written English and Spanish - Experience in appointment setting, outbound calling, or sales development - Experience working with U.S.-based clients is preferred - Experience using CRM platforms, preferably GoHighLevel (GHL), is an advantage - Strong communication, persuasion, and objection-handling skills - Ability to build rapport and maintain positive relationships with prospective patients - Highly organized, goal-oriented, and able to manage multiple leads simultaneously - Must be comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for: - Insurance verification - Prior authorization processing - Patient scheduling - Appointment coordination - Inbound call handling - EMR management The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration. Qualifications - Experience working with a U.S.-based Ophthalmology clinic or physician - Hands-on experience with insurance verification and prior authorization processing - Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling - Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations - Experience communicating directly with insurance providers to resolve eligibility and authorization issues - Medical billing and coding experience is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Highly organized, detail-oriented, and able to manage multiple tasks efficiently - Comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Requirements - Must have experience working with a U.S.-based Ophthalmology clinic or physician - Must have hands-on experience with insurance verification and prior authorization processing Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description We are seeking a highly motivated and empathetic Bilingual Membership Advisor to join our team. In this role, you will be the primary point of contact for prospective members, driving patient enrollment into our premium concierge medical services. You will manage both inbound and outbound communication campaigns, nurturing leads through our sales pipeline while building trusted relationships with patients. If you are a skilled communicator who thrives in a fast-paced environment and possesses a strong background in healthcare sales or client enrollment, we want to hear from you. Key Responsibilities - Lead Outreach & Management: Conduct inbound and outbound calls in alignment with campaign objectives to drive patient enrollment into concierge services. - Pipeline Management: Active management of the sales pipeline from initial contact to final enrollment, ensuring no lead is overlooked. - CRM Data Integrity: Maintain accurate, detailed notes and ensure all pipeline stages are completely transparent within the GoHighLevel CRM. - Relationship Building: Build strong rapport with prospective members, effectively emphasizing trust, value, and the unique benefits of concierge medicine. - Objection Handling: Confidently overcome objections with empathy and strategic, clear communication to ensure a smooth path to enrollment. - Reporting: Collaborate closely with management, providing regular reports on call outcomes, pipeline status, and key enrollment metrics. Qualifications - Strictly Bilingual proficiency is required (English and Spanish). - Remote (Open to candidates based in Mexico). - Experience with GoHighLevel CRM (pipeline and scheduling management) is highly preferred. - Familiarity with G Suite, Slack, and Hint Health billing systems is a strong plus. - Proven track record in sales development, cold calling, prospecting, or healthcare/concierge medical enrollment. - Exceptional active listening, empathetic objection handling, and strong organizational skills.

Role Description Snapscale is seeking an Entry-level Marketing Specialist focused on Lead Generation and Content Execution. In this remote role, you'll have the opportunity to support our marketing team by developing engaging content, optimizing lead generation strategies, and analyzing marketing performance metrics. This is an excellent opportunity for a motivated individual eager to kickstart their career in marketing and contribute to innovative campaigns that drive business growth. - Assist in the creation and execution of lead generation campaigns to attract potential clients. - Develop and manage content for various marketing channels, including social media, newsletters, and blog posts. - Conduct market research to identify trends and opportunities for lead generation. - Collaborate with the marketing team to create and optimize marketing materials. - Analyze campaign performance metrics and provide insights for continuous improvement. - Support the organization of marketing events and webinars to engage with potential leads. Qualifications - Bachelor's degree in Marketing, Communications, or a related field. - 2+ years of experience in marketing, preferably with a focus on lead generation or content creation. - Strong written and verbal communication skills. - Familiarity with digital marketing tools and platforms, such as Google Analytics, social media, and email marketing software. - Basic understanding of SEO principles and best practices. - Ability to work independently and collaboratively in a remote team environment.

Role Description - Troubleshoot and resolve WordPress website issues via Zoho ticketing system - Diagnose and resolve WordPress plugin conflicts and theme issues - Troubleshoot third-party API integrations (e.g., Cycle, Blueprint via Apient) - Communicate ticket status updates and completion to internal team Qualifications - Proficiency in WordPress and PHP development - Working knowledge of CSS and HTML for website customization and maintenance - Experience with WooCommerce and eCommerce website setup and management - Familiarity with Cornerstone Page Builder (preferred; training can be provided) - Strong communication skills and the ability to work collaboratively in a team environment Requirements - Ticket completion rate, average ticket resolution time, team communication responsiveness Company Description

Role Description Snapscale is seeking an Intermediate Digital Advertising Support Specialist to join our dynamic team in a remote capacity from India. This role is ideal for a proactive individual with a solid understanding of digital advertising platforms and a passion for supporting clients in achieving their advertising goals. You will be responsible for providing strategic insights, troubleshooting issues, and optimizing campaign performance, ensuring that our clients receive top-notch service and results. - Assist clients with the implementation and management of digital advertising campaigns across various platforms, ensuring alignment with their goals and objectives. - Provide technical support and troubleshooting assistance for clients experiencing issues with their digital advertising accounts. - Analyze campaign performance data and generate reports, offering actionable insights to clients to enhance their advertising strategies. - Collaborate with the sales and marketing teams to develop tailored advertising solutions and drive client satisfaction. - Stay updated with the latest trends in digital advertising and make recommendations for best practices. Qualifications - Bachelor's degree in Marketing, Business, Communications, or a related field. - A minimum of 2-4 years of experience in digital advertising support or a related role. - Proficient in using digital advertising platforms such as Google Ads, Facebook Ads, and programmatic advertising tools. - Strong analytical skills with the ability to interpret data and translate it into actionable insights. - Excellent communication skills, both written and verbal, with a customer-oriented approach.

Role Description We are looking for an experienced Accounts Receivable (AR) Billing Specialist to manage our invoicing, collections, and ledger reconciliations. In this role, you will protect steady organizational cash flow by executing accurate billing cycles, monitoring aging reports, and resolving payment discrepancies while maintaining strong, professional client relationships. Qualifications - 3 to 5+ years of proven experience in Accounts Receivable, bookkeeping, or corporate accounting. - Strong proficiency in NetSuite (or comparable enterprise ERP systems like Oracle) and advanced Microsoft Excel. - Excellent written and verbal English communication skills, with a track record of handling B2B payment negotiations. - Associate’s or Bachelor’s degree in Finance, Accounting, Business, or a related field. - A dedicated, quiet home office entirely free from background noise and household disruptions. - A current, fast laptop or desktop computer capable of seamless multitasking. - High-speed internet with a minimum of 100 Mbps download and 25 Mbps upload speeds (speed test verification required during onboarding). Requirements - Generate, review, and promptly send accurate invoices and client statements. - Monitor aging reports to identify delinquent accounts and follow up with clients to secure timely payments. - Investigate short payments, ledger discrepancies, and client disputes. - Post manual and automated payments, apply credits, negotiate payment plans, and maintain meticulous account records.

Role Description Snapscale is looking for a skilled and experienced Dental Virtual Assistant – US Private Clinic Experience Required who can work remotely to support US-based dental practice. This role is ideal for candidates with strong communication skills, experience in dental administration, and the ability to provide excellent patient support while managing key front-office and insurance-related functions. - Conduct insurance verification and benefits eligibility checks - Answer inbound calls and assist patients with inquiries - Follow up on appointment confirmations and reminders - Schedule, reschedule, and coordinate patient appointments - Maintain and update patient records in the EMR system - Ensure accurate documentation and efficient patient coordination - Provide exceptional customer service and support to patients and clinic staff Qualifications - Must have experience working with US-based private dental clinics or dentists (required) - Experience with EMR/EHR systems, insurance verification, patient confirmations, appointment scheduling, and inbound call handling - Experience in dental billing and coding is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Empathetic, professional, and patient-focused approach - Highly organized, detail-oriented, and able to multitask effectively - Comfortable working with U.S.-based dental providers and patients - Must have stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) with appointment setting experience to join our team as a skilled US Clinic Coordinator in a remote setup. This role plays a key part in ensuring a seamless patient experience through accurate scheduling, communication, and healthcare coordination. If you have strong communication skills, attention to detail, and a passion for healthcare, we’d love to hear from you! - Verify patient benefits and insurance coverage - Reactivate past patients and maintain engagement - Answer inbound calls and assist with inquiries - Follow up on appointment confirmations and reminders - Make outbound calls to leads and potential patients - Schedule and reschedule patient appointments efficiently - Process refills and follow clinic policies - Manage electronic medical records (EMR) - Audit labs and follow up on missing results - Monitor and oversee virtual clinic kiosk workflows Qualifications - Experience in appointment setting (scheduling, rescheduling, confirming appointments, and patient follow-ups) is required - Must have experience working with US-based clinics and/or healthcare environments - Experience in EMR, insurance verification, patient coordination, and inbound call handling - Experience in processing refills, auditing labs, and following up on lab results - Medical billing and coding experience is a plus - Strong written and verbal English communication skills - Highly organized, detail-oriented, and self-motivated - Must have stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development