Snapscale

Role Description We’re hiring a WordPress Web Developer to help build and update websites for our healthcare clients. Your main job will be to recreate existing website designs in WordPress and make sure everything looks perfect on desktop, tablet, and mobile. We use AI tools like ChatGPT and Claude every day to work faster, so you’ll need to be comfortable using them too. What You’ll Do - Build and update WordPress pages using Elementor, Divi, and Gutenberg - Match fonts, colors, spacing, and layouts to existing websites - Fix layout issues with basic HTML & CSS - Use AI tools to write code, troubleshoot, and speed up work - Ensure pages are mobile responsive and follow basic SEO best practices - QA your own report Qualifications - 1-3 years of hands-on WordPress experience - Experience with at least 2 page builders: Elementor, Divi, or Gutenberg - Good understanding of HTML, CSS, and responsive design - Basic SEO and image editing skills - Comfortable using AI tools like ChatGPT, Claude, or Copilot - Strong attention to detail and clear communication skills Nice to Have - Basic knowledge of web accessibility WCAG - Experience with US-based client websites - WordPress troubleshooting skills

Role Description Snapscale is seeking a highly organized and proactive Spanish Bilingual Virtual Assistant to support a U.S.-based client in a remote setup. This role is ideal for candidates with strong administrative, customer service, and organizational skills who thrive in a fast-paced environment. You will be responsible for managing reservations, coordinating schedules, maintaining accurate records, communicating with clients, and providing day-to-day administrative support while ensuring a seamless client experience. - Manage reservations, confirmations, cancellations, and scheduling requests - Maintain accurate records, databases, and spreadsheets across multiple projects - Coordinate schedules, deadlines, and follow-up activities using Outlook and internal systems - Respond to client and customer inquiries via email and phone in a professional and timely manner - Handle inbound calls and manage shared email inboxes - Build and maintain accurate records within internal systems and software - Prepare reports using Microsoft Excel and other business tools - Draft, revise, and manage internal and external correspondence - Assist with administrative support, project coordination, and special assignments - Organize and prioritize multiple tasks while ensuring accuracy and meeting deadlines - Perform quality checks on completed work before submission Qualifications - Fluent in both English and Spanish (written and verbal) - Minimum of 1–3 years of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or in a similar support role - Strong customer service and client communication skills - Tech-savvy and able to quickly learn new software and proprietary platforms - Experience managing calendars, schedules, databases, spreadsheets, or CRM systems - Excellent organizational, multitasking, and time management skills - Proficient in Microsoft Office, particularly Excel and Outlook - Strong written communication skills with experience handling professional email correspondence - High attention to detail with the ability to manage multiple priorities in a fast-paced environment - Experience handling sensitive or confidential information professionally is an advantage - Must be comfortable working in a remote setup with a reliable internet connection and dedicated workspace Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description The Prior Auth specialist would be responsible for managing end-to-end prior authorizations, including: - Reviewing clinical documentation - Identifying the correct ICD and CPT codes - Submitting requests through payer portals - Tracking pending cases - Following up proactively - Handling denials and appeals when needed - Coordinating closely with schedulers and providers to prevent delays in care Qualifications - Minimal coding experience (mostly submission) - Experience reviewing clinical documentation for completeness and accuracy - Experience submitting authorizations through payer portals and following up proactively - Ability to manage pending cases, track metrics, and stay highly organized - Experience handling denials and preparing appeals with supporting documentation

Role Description Snapscale is seeking a skilled Verification of Benefits (VOB) Specialist with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. This role is responsible for verifying patients' insurance eligibility, benefits, and coverage before services are rendered, ensuring accurate patient financial information, minimizing claim denials, and delivering a seamless patient experience. The ideal candidate has hands-on experience with U.S. insurance verification, prior authorizations, and Ophthalmology clinic workflows. - Verify patients' vision and medical insurance eligibility, benefits, copays, deductibles, coinsurance, out-of-pocket maximums, and coverage limitations - Verify patients' insurance eligibility and benefits with commercial insurance providers, Medicare, Medicaid, and other payers - Perform comprehensive Verification of Benefits (VOB) prior to scheduled appointments to ensure accurate coverage information - Determine prior authorization requirements and initiate authorization requests when necessary - Contact insurance carriers to resolve eligibility discrepancies, benefit questions, and authorization issues - Document insurance verification details accurately within the clinic's EMR/EHR or practice management system - Communicate insurance coverage, patient financial responsibility, and missing information to clinic staff - Assist with same-day insurance verification requests and scheduling exceptions - Answer inbound calls and assist patients with insurance-related inquiries - Schedule, reschedule, confirm, and follow up on patient appointments as needed - Maintain accurate patient records while ensuring HIPAA compliance and adherence to clinic policies Qualifications - Must have hands-on experience as a Verification of Benefits (VOB) Specialist supporting U.S.-based healthcare providers (required) - Must have experience working with a U.S.-based Ophthalmology clinic or physician (required) - Strong experience verifying insurance benefits with commercial insurance providers, Medicare, Medicaid, and other U.S. payers - Strong understanding of U.S. health insurance plans and payer structures - Knowledge of deductibles, copayments, coinsurance, out-of-pocket maximums, and prior authorization requirements - Experience processing prior authorizations and communicating directly with insurance providers - Experience using EMR/EHR systems and documenting insurance verification accurately - Familiarity with CPT, ICD-10, and HCPCS codes is an advantage - Medical billing and coding experience is a plus - Strong written and verbal English communication skills - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment - Strong customer service, analytical, and problem-solving skills - Must be comfortable working in a remote setup with a reliable internet connection and dedicated workspace Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description The Salesforce Administrator owns and optimizes our Salesforce platform — a mature, heavily automated environment spanning Sales Cloud and Service Cloud. You will manage significant custom configuration, a body of existing legacy automation, and numerous critical integrations (NetSuite, marketing automation, e-signature, telephony, and more). This is a hands-on role for a skilled administrator who can configure declaratively, keep our integration ecosystem healthy, and translate cross-functional business needs into reliable, scalable solutions. We actively manage and extend this org using AI-assisted tooling (including Claude Code), so we are especially interested in someone who already leverages AI to streamline administration or is genuinely driven to work in an AI-forward setup. Qualifications - 5+ years of dedicated experience as a Salesforce Administrator in a complex, heavily automated environment. - Experience in healthcare, marketing, or agency/managed services environments is a strong plus. - Salesforce Administrator certification required. - Advanced Administrator, Platform App Builder, or Platform Developer I (PDI) strongly preferred. - Deep knowledge of the Salesforce data model, security architecture, and Flow Builder (including HTTP callouts and complex sub-flows). - Hands-on administration experience across both Sales Cloud and Service Cloud (Case management). - Experience owning third-party and custom integrations, including middleware/iPaaS (e.g., Celigo/integrator.io) and REST/Webhook syncs. - Experience with NetSuite or marketing tech stacks is a major advantage. - Strong proficiency with custom report types, bucket fields, and dashboards; comfort with SaaS metrics (MRR/ARR/churn) preferred. - Bachelor’s degree in Computer Science, Business, Information Systems, or equivalent practical experience. Requirements - Serve as the primary system administrator for Sales Cloud and Service Cloud. - Manage user lifecycle, roles, profiles, permission sets, field-level security, and sharing rules. - Support end users with troubleshooting, training, and documentation to drive adoption across departments. - Design, build, and maintain complex declarative automation using Salesforce Flow (record-triggered, screen, scheduled, and HTTP callout flows). - Audit, rationalize, and retire legacy Workflow Rules and Process Builders into clean, maintainable Flows. - Administer Service Cloud processes, including Case assignment rules, queue management, and automated offboarding cases tied to client cancellations. - Own and maintain integrations across connected platforms, including NetSuite (via Celigo/integrator.io), GoHighLevel, PDF Butler (e-signature/doc-gen), Dialpad, Apollo, HubSpot (sunset phase), and Outlook/Teams sync. - Configure and support custom API- and webhook-based integrations to ensure uninterrupted data flow across systems. - Manage deployments across sandboxes and production using the Metadata API, Salesforce CLI, or Change Sets, troubleshooting test-coverage and deployment failures. - Build and maintain reports and dashboards supporting pipeline, subscription-revenue metrics (MRR, ARR, churn), and operational decision-making. - Ensure data hygiene through validation rules, deduplication, and regular audits (e.g., lead-source completeness, duplicate resolution). - Leverage AI tools (e.g., Claude Code, Cursor, ChatGPT) to accelerate Flow design, formula building, metadata analysis, documentation, and troubleshooting. - Stay current on Salesforce releases, features, and best practices to propose continuous system improvements. Company Description

Role Description Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination. - Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues - Handle customer complaints, providing appropriate solutions and alternatives within established guidelines - Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities - Maintain a positive, empathetic, and professional attitude toward customers at all times - Process orders, forms, applications, and requests accurately and efficiently - Keep detailed records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Follow communication procedures, guidelines, and company policies - Stay knowledgeable about company products, services, and policies - Ensure customer satisfaction and provide feedback to the customer service manager Qualifications - Minimum of 1 year relevant experience in the BPO or customer service industry - Accounts Receivable and Billing experience (preferred) - Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls - Excellent written communication skills for handling professional email and chat correspondence - Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines - Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations - Collaborative team player with a proactive mindset and strong sense of ownership and accountability - Ability to follow processes, adapt to feedback, and maintain high service quality standards - Comfortable using CRM systems, ticketing tools, and standard office software Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development - Fun and supportive working environment

Role Description Snapscale is seeking a highly motivated and results-driven Spanish Bilingual Appointment Setter to support a US-based healthcare client in a remote setup. In this role, you will be responsible for engaging prospective and existing patients, managing the sales pipeline, and driving patient enrollment into concierge healthcare services. The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is confident handling inbound and outbound calls while building strong relationships with patients. - Conduct inbound and outbound calls to prospective and existing patients - Follow up with leads to encourage engagement and patient enrollment - Build rapport with prospective members and effectively communicate the value of concierge healthcare services - Manage the sales pipeline from initial contact through enrollment using GoHighLevel (GHL) CRM - Maintain accurate notes, update pipeline stages, and ensure complete CRM documentation - Schedule, confirm, and coordinate follow-up calls or consultations - Handle objections professionally using empathy and effective communication techniques - Provide regular updates and reports on call outcomes, enrollment progress, and pipeline status to management Qualifications - Fluent in both spoken and written English and Spanish - Experience in appointment setting, outbound calling, or sales development - Experience working with U.S.-based clients is preferred - Experience using CRM platforms, preferably GoHighLevel (GHL), is an advantage - Strong communication, persuasion, and objection-handling skills - Ability to build rapport and maintain positive relationships with prospective patients - Highly organized, goal-oriented, and able to manage multiple leads simultaneously - Must be comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for: - Insurance verification - Prior authorization processing - Patient scheduling - Appointment coordination - Inbound call handling - EMR management The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration. Qualifications - Experience working with a U.S.-based Ophthalmology clinic or physician - Hands-on experience with insurance verification and prior authorization processing - Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling - Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations - Experience communicating directly with insurance providers to resolve eligibility and authorization issues - Medical billing and coding experience is an advantage - Strong written and verbal English communication skills - Excellent customer service and patient communication skills - Highly organized, detail-oriented, and able to manage multiple tasks efficiently - Comfortable working in a remote setup with a reliable internet connection and a dedicated workspace Requirements - Must have experience working with a U.S.-based Ophthalmology clinic or physician - Must have hands-on experience with insurance verification and prior authorization processing Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description We are seeking a highly motivated and empathetic Bilingual Membership Advisor to join our team. In this role, you will be the primary point of contact for prospective members, driving patient enrollment into our premium concierge medical services. You will manage both inbound and outbound communication campaigns, nurturing leads through our sales pipeline while building trusted relationships with patients. If you are a skilled communicator who thrives in a fast-paced environment and possesses a strong background in healthcare sales or client enrollment, we want to hear from you. Key Responsibilities - Lead Outreach & Management: Conduct inbound and outbound calls in alignment with campaign objectives to drive patient enrollment into concierge services. - Pipeline Management: Active management of the sales pipeline from initial contact to final enrollment, ensuring no lead is overlooked. - CRM Data Integrity: Maintain accurate, detailed notes and ensure all pipeline stages are completely transparent within the GoHighLevel CRM. - Relationship Building: Build strong rapport with prospective members, effectively emphasizing trust, value, and the unique benefits of concierge medicine. - Objection Handling: Confidently overcome objections with empathy and strategic, clear communication to ensure a smooth path to enrollment. - Reporting: Collaborate closely with management, providing regular reports on call outcomes, pipeline status, and key enrollment metrics. Qualifications - Strictly Bilingual proficiency is required (English and Spanish). - Remote (Open to candidates based in Mexico). - Experience with GoHighLevel CRM (pipeline and scheduling management) is highly preferred. - Familiarity with G Suite, Slack, and Hint Health billing systems is a strong plus. - Proven track record in sales development, cold calling, prospecting, or healthcare/concierge medical enrollment. - Exceptional active listening, empathetic objection handling, and strong organizational skills.

Role Description Snapscale is seeking an Entry-level Marketing Specialist focused on Lead Generation and Content Execution. In this remote role, you'll have the opportunity to support our marketing team by developing engaging content, optimizing lead generation strategies, and analyzing marketing performance metrics. This is an excellent opportunity for a motivated individual eager to kickstart their career in marketing and contribute to innovative campaigns that drive business growth. - Assist in the creation and execution of lead generation campaigns to attract potential clients. - Develop and manage content for various marketing channels, including social media, newsletters, and blog posts. - Conduct market research to identify trends and opportunities for lead generation. - Collaborate with the marketing team to create and optimize marketing materials. - Analyze campaign performance metrics and provide insights for continuous improvement. - Support the organization of marketing events and webinars to engage with potential leads. Qualifications - Bachelor's degree in Marketing, Communications, or a related field. - 2+ years of experience in marketing, preferably with a focus on lead generation or content creation. - Strong written and verbal communication skills. - Familiarity with digital marketing tools and platforms, such as Google Analytics, social media, and email marketing software. - Basic understanding of SEO principles and best practices. - Ability to work independently and collaboratively in a remote team environment.