Snapscale

Role Description We are seeking a hands-on Senior Salesforce Administrator to own and optimize a mature, heavily automated Salesforce environment spanning Sales Cloud and Service Cloud. This role is ideal for someone who enjoys solving complex operational problems through scalable Salesforce configuration, automation, reporting, and integrations. You will partner closely with teams across Sales, Client Success, Finance, Marketing, and IT to improve workflows, maintain data integrity, and support business-critical processes. Our environment includes extensive Flow automation, legacy process rationalization, and integrations with platforms including NetSuite (via Celigo/integrator.io), marketing automation systems, telephony, e-signature solutions, and productivity tools. We also actively leverage AI-assisted tooling in our Salesforce workflows and are especially interested in candidates who already use AI tools to improve administration, troubleshooting, documentation, and operational efficiency. Key Responsibilities - Serve as the primary administrator for Salesforce Sales Cloud and Service Cloud environments. - Manage users, profiles, permission sets, roles, security, and sharing settings. - Design, build, and maintain Salesforce Flow automations, including record-triggered, scheduled, screen, and HTTP callout flows. - Support the cleanup and migration of legacy Workflow Rules and Process Builder automations. - Build and maintain reports and dashboards supporting pipeline visibility, operational reporting, and subscription revenue metrics (MRR/ARR/churn). - Administer Case Management workflows, assignment rules, and service automation processes. - Own and maintain integrations between Salesforce and connected platforms such as NetSuite, Celigo/integrator.io, GoHighLevel, HubSpot, Dialpad, PDF Butler, Apollo, Outlook, and Teams. - Configure and troubleshoot API- and webhook-based integrations. - Support deployments and release management activities across sandboxes and production environments using change sets, Metadata API, and Salesforce CLI. - Maintain strong data hygiene through validation rules, audits, de-duplication, and process improvements. - Troubleshoot end-user issues and provide documentation, training, and operational support. - Partner cross-functionally with business stakeholders to translate operational needs into scalable Salesforce solutions. - Stay current on Salesforce platform updates, best practices, and emerging technologies. Qualifications - 5+ years of hands-on Salesforce Administration experience in complex, heavily automated environments. - Salesforce Administrator Certification required. - Strong experience with Salesforce Flow automation. - Hands-on administration experience with both Sales Cloud and Service Cloud. - Experience managing third-party integrations and API/webhook-based syncs. - Strong understanding of Salesforce security, permissions, roles, and sharing models. - Experience building reports and dashboards for operational and business reporting. - Excellent analytical, troubleshooting, communication, and documentation skills. - Ability to collaborate effectively across technical and non-technical teams. Preferred Qualifications - Advanced Administrator and/or Platform App Builder certification. - Experience with NetSuite integrations and middleware platforms such as Celigo/integrator.io. - Experience with HubSpot, GoHighLevel, Dialpad, PDF Butler, Apollo, or similar platforms. - Familiarity with Salesforce deployments using Metadata API and Salesforce CLI. - Experience supporting subscription-based business metrics including MRR, ARR, and churn. - Experience using AI tools such as ChatGPT, Claude, or similar tools in Salesforce administration workflows. Nice to Have - Platform Developer I certification. - Experience in healthcare, SaaS, marketing, or agency environments. - Exposure to low-code/no-code automation best practices and RevOps workflows. Education - Bachelor’s degree in Computer Science, Business, Marketing, or a related field preferred — or equivalent practical experience.

Role Description Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance. The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment. Key Responsibilities - Patient Communication & Admissions - Answer inbound calls and schedule patient appointments - Complete new patient intake and referral processing - Conduct outbound calls for scheduling, reminders, and follow-ups - Schedule evaluations and follow-up appointments using WebPT - Support remote intake processes, digital forms, and referral uploads - Respond to patient inquiries and frequently asked questions - Insurance Verification & Authorizations - Verify patient eligibility and insurance benefits - Enter verified insurance details into WebPT - Communicate coverage details and requirements to patients - Process and manage prior authorizations as needed - Virtual Front Desk Support - Provide remote front desk support for patient inquiries - Assist with check-in/out coordination and basic patient concerns - Ensure smooth coordination between patient communication and WebPT system workflows Requirements - Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles - Strong English communication skills (written and verbal) - Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar - Experience handling inbound/outbound patient calls, scheduling, and follow-ups - Experience with insurance verification, patient intake, or prior authorization processes - Ability to multitask and manage high call volumes across multiple systems - Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms - Strong organizational skills and attention to detail - Must be comfortable working in a remote setup with stable internet and a dedicated workspace - Knowledge of HIPAA compliance and handling sensitive patient information Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is seeking a highly organized and proactive Lead Generation Specialist who can work in a remote set-up to support outbound campaigns, prospect research, and lead qualification efforts. This role focuses on generating and pre-qualifying leads through strategic outreach and AI-assisted workflows, while ensuring accurate tracking, reporting, and coordination throughout the pipeline process. The ideal candidate is detail-oriented, tech-savvy, and experienced in outbound outreach, CRM management, and lead generation processes. This role does not involve direct sales or closing responsibilities. Key Responsibilities - Lead Generation & Prospecting - Research and identify target prospects based on defined ICPs and campaign criteria - Build and maintain accurate prospect lists with relevant contact information - Continuously source new leads to support outbound campaigns - Focus on lead generation and pre-qualification only; no sales or closing responsibilities - Outreach Execution - Execute outbound campaigns through email, LinkedIn, and other approved channels - Personalize messaging using provided frameworks and AI tools - Maintain consistent daily outreach activity based on defined targets - Follow-Up & Pipeline Management - Conduct structured follow-up sequences for outbound prospects - Track all interactions and update lead statuses in the CRM or tracking system - Ensure all leads have clear next steps or follow-up actions - Lead Qualification & Handoff - Identify and qualify leads based on predefined criteria - Escalate engaged prospects to the appropriate team member - Ensure smooth handoff with complete communication history and context - AI-Driven Workflow Execution - Utilize tools such as ChatGPT or Claude for messaging, research, and workflow support - Improve outreach efficiency through prompt optimization and automation - Continuously refine workflows and outreach processes - Tracking & Reporting - Maintain clean and accurate outreach records - Track outreach metrics, response rates, and qualified leads - Provide weekly reporting summaries with performance insights - Marketing & Administrative Support - Assist with basic Canva graphic creation and minor landing page updates - Support email campaign execution and outreach sequences - Assist with meeting scheduling, documentation, and coordination tasks Qualifications - Minimum 1 year of experience in lead generation, outreach, sales support, or a related industry - Experience with outbound prospecting through email, LinkedIn, and similar platforms - Familiarity with CRM systems and pipeline management - Experience using AI tools such as ChatGPT or Claude for workflow support is highly preferred - Strong written English communication and personalization skills - Highly organized, detail-oriented, and self-driven - Comfortable handling repetitive outreach tasks while maintaining accuracy and consistency - Basic experience with Canva and marketing support tasks is an advantage - Ability to manage multiple tasks and meet outreach targets in a fast-paced environment Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is seeking a dedicated and highly organized Registered Nurse (RN) to join our team as a US Healthcare Coordinator in a remote setup. This role is ideal for nurses looking to transition into a virtual healthcare support environment while utilizing their clinical knowledge and patient care experience to support U.S.-based healthcare providers. The ideal candidate is detail-oriented, tech-savvy, and passionate about delivering excellent patient support while ensuring compliance with healthcare regulations and administrative processes. - Assist US based healthcare providers with administrative and clinical coordination tasks - Manage patient records, scheduling, and insurance verifications - Handle medical documentation and maintain accurate patient information in EMR/EHR systems - Provide virtual patient support and conduct inbound/outbound follow-ups - Coordinate with patients and healthcare teams to ensure smooth clinic operations - Ensure compliance with HIPAA and other healthcare privacy regulations - Support day-to-day healthcare administrative workflows efficiently and professionally Qualifications - Active Registered Nurse (RN) license - Experience as a Healthcare Virtual Assistant is an advantage - Experience with EMR/EHR systems and medical administrative tasks preferred - Strong written and verbal English communication skills - Highly organized with strong attention to detail - Tech-savvy and able to quickly learn new systems and tools - Professional, empathetic, and patient-focused approach - Must have stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is looking for a detail-oriented and highly organized Virtual Operations Coordinator to support daily operational workflows, project tracking, coordination, and reporting activities. This role is ideal for someone who is proactive, dependable, and comfortable working in a fast-paced environment while managing multiple tasks simultaneously. Work Schedule: Monday to Friday, 8:00 AM – 4:00 PM EST Work Setup: Remote / Work From Home Compensation: Up to ₹30,000 take-home salary per month, Approximate CTC: ₹41,000 per month Key Responsibilities - Track and manage ongoing tasks, requests, and operational activities - Maintain accurate and organized records using trackers and internal systems - Follow up with internal teams regarding pending items and updates - Monitor task progress and ensure statuses are updated regularly - Coordinate with stakeholders to help ensure timely completion of deliverables - Escalate urgent issues, delays, or blockers when required - Prepare daily and weekly status updates and reports - Organize digital files and operational documentation - Support process improvement and workflow organization initiatives Qualifications - Strong communication skills in English, both written and verbal - Good organizational and multitasking abilities - Strong attention to detail and accuracy - Comfortable working with spreadsheets, trackers, and online tools - Ability to follow structured processes and deadlines - Good follow-up and coordination skills - Ability to work independently and maintain accountability - Quick learner with a proactive attitude Requirements - Experience in operations support, customer support, coordination, administration, or back-office roles is preferred - Familiarity with Excel/Google Sheets is an advantage - Experience working night shifts or US shifts is a plus

Role Description Snapscale is seeking a highly skilled Healthcare Virtual Assistant / US Clinic Coordinator to work in a remote setup, supporting day-to-day operations of a US based Physical Therapy account. This role plays a critical part in ensuring a seamless patient experience through accurate coordination, communication, and clinical administrative support. The ideal candidate must have strong experience in U.S. healthcare processes, with a mandatory background in Physical Therapy clinic accounts, and the ability to manage multiple clinical and administrative tasks efficiently in a remote environment. Key Responsibilities - Verify patient benefits and insurance coverage with accuracy and timeliness - Reactivate past patients and maintain engagement through consistent follow-ups - Handle inbound calls and assist patients with inquiries in a professional and empathetic manner - Conduct appointment confirmations, reminders, and outbound follow-ups - Schedule and reschedule patient appointments efficiently - Maintain and update patient records using EMR systems - Perform medical chart scrubbing to ensure data accuracy and completeness - Process and manage prior authorizations in accordance with payer and clinic guidelines - Handle prescription refills in compliance with clinic protocols - Audit laboratory results and follow up on missing or pending reports - Monitor and support virtual clinic workflows and coordination tasks Requirements - Minimum 6 months to 1 year of hands-on experience in a Physical Therapy clinic account (required) - Experience working with U.S.-based clinics and/or health insurance providers - Experience in EMR/EHR systems, insurance verification, patient coordination, and inbound call handling - Experience in medical chart scrubbing and prior authorization processing - Experience in refill processing, lab result auditing, and follow-up coordination - Medical billing and coding experience is an advantage - Strong written and verbal English communication skills - Highly organized, detail-oriented, and self-motivated - Must have a stable internet connection and a dedicated quiet workspace for remote work Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description - Prepare and update patient charts at least 72 hours prior to scheduled appointments, ensuring all relevant information is complete and organized. - Follow up on patients’ last visits by reviewing notes, test results, and outstanding tasks. - Perform administrative tasks such as data entry, documentation, and communication with patients and clinic staff. - Manage prescription refill requests by coordinating with providers, pharmacies, and patients as needed. - Track and monitor medical orders (labs, imaging, supplies), ensuring timely follow-up and completion. - Collaborate closely with clinical and administrative teams to facilitate smooth workflows. - Maintain accurate records while adhering to HIPAA and clinic policies for patient confidentiality and compliance. Qualifications - Experience as a Medical Assistant or Virtual Medical Assistant preferred. - Strong organizational skills with attention to detail to manage chart preparation and order tracking accurately. - Proficiency with EMR/EHR systems (experience with the clinic’s software preferred but not required). - Knowledge of medical terminology and clinical workflows related to patients visits and follow-up. - Ability to manage multiple administrative tasks efficiently and independently. - Proficient in processing medication refills, ideally using systems like DoseSpot, while following clinic protocols. - Experienced in tracking and auditing laboratory results, with the ability to follow up on missing reports and ensure accurate documentation in the EMR. - Skilled in managing incoming faxes and documents, prioritizing urgent items, and maintaining thorough records. - Strong familiarity with electronic medical records (EMR) systems; experience with InPracsys is preferred, but candidates with solid EMR expertise in other platforms are also encouraged to apply. - Excellent written and verbal communication skills in English, with the ability to convey information clearly and professionally.

Role Description Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work remotely to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English, attention to detail, and a passion for healthcare, we’d love to hear from you! - Verify patient benefits and insurance coverage - Reactivate past patients and maintain engagement - Answer inbound calls and assist patients with inquiries in Mandarin and English - Follow up on appointment confirmations and reminders - Make outbound calls to leads and potential patients - Schedule and reschedule patient appointments efficiently - Process prescription refills in accordance with clinic policies - Manage electronic medical records (EMR) accurately - Audit laboratory results and follow up on missing or pending results - Monitor and oversee the clinic’s virtual kiosks Qualifications - Proficient in both written and spoken Mandarin and English - BPO experience in a healthcare account is a must - Experience working virtually for a Private Clinic/Hospital in the US is preferred - Comfortable working with US-based clinics and physicians - Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must - Soft skills such as empathy are essential as you may be talking to people who have medical issues - Organized and detail-oriented Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development

Role Description Snapscale is seeking an experienced Level 2 Help Desk / Support Agent to provide technical support within a Managed Service Provider (MSP) environment. This role involves handling escalated IT issues, supporting end users, and managing Microsoft-based systems and infrastructure. The ideal candidate has strong troubleshooting skills, solid technical knowledge, and the ability to work in a fast-paced support environment. - Provide Level 2 technical support for end users via phone and remote tools - Set up new PCs and ensure proper documentation of all work performed - Manage and support Office 365 environments, including user administration - Troubleshoot hardware and software issues on Windows 10 and Windows 11 systems - Support Microsoft Intune device management (basic level) - Administer users and permissions in Windows Server 2012 and later - Provide support for SharePoint (Office 365) administration - Perform virus removal, system cleanup, and remediation tasks - Troubleshoot PC hardware issues (memory, storage, and component replacement) - Support basic network troubleshooting (WAN/LAN, IP addressing, DHCP) - Perform basic firewall troubleshooting and configuration - Use ConnectWise Manage and remote support tools for ticket handling Qualifications - 5–7+ years of experience in a Managed Service Provider (MSP) or Help Desk environment - Strong experience managing Office 365 users and systems - Solid knowledge of Microsoft Windows 10/11 environments - Experience with Microsoft Office 2016, 2019, and Office 365 - Experience with Windows Server 2012 and later user management - Basic knowledge of Microsoft Intune and SharePoint administration - Strong troubleshooting skills for hardware, software, and network issues - Understanding of WAN/LAN, IP addressing, and DHCP concepts - Familiarity with basic firewall configuration and troubleshooting - Willingness to learn new technologies and tools - Strong communication skills with a positive and team-oriented attitude - Detail-oriented, self-driven, and able to work independently Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Yearly salary increase - Opportunities for career growth and development

Overview: Snapscale is seeking a highly organized Property Management Specialist to work in a remote setup, supporting property operations, tenant relations, and financial management for U.S.-based properties. The ideal candidate will handle tenant communications, coordinate maintenance, oversee lease compliance, and ensure accurate financial and property records while maintaining compliance with U.S. regulations. Key Responsibilities: - Communicate with tenants and address inquiries in a timely and professional manner - Schedule and coordinate maintenance requests and property repairs remotely - Manage leases and ensure tenant compliance with agreements - Handle financial tasks including rent collection, invoicing, and accounts payable/receivable - Perform data entry and maintain accurate records for property transactions, including entering bills for payment - Follow up on outstanding payments and maintain organized financial documentation - Assist with marketing and advertising efforts to attract new tenants - Ensure compliance with U.S. real estate laws and regulations - Manage vendor relationships and coordinate services remotely Perks: - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development Requirements - Strong communication and coordination skills for handling tenant inquiries and maintenance schedules in a remote setting - Experience in financial management, including rent collection, invoicing, and accounts payable/receivable - Knowledge of marketing strategies for tenant acquisition - Familiarity with U.S. real estate regulations and compliance standards - Experience managing vendor relationships and payroll for maintenance teams remotely - Proficient in property management software, virtual tools, and Microsoft Excel - Highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a remote work environment