Caseworker – Bilingual

Location

Canada

Posted

5 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expFrenchEnglish

Job Description

Caseworker – Bilingual

Recruiting.com

• Fournir un premier point de contact pour les appels, les courriels et les demandes des clients • Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers • Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire • Maintenir la communication avec le client jusqu'à ce que la demande soit résolue • Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus des RH • Effectuer le traitement administratif de base et l’approbation des transactions • Renseigner les associés sur les pratiques et les outils de l'entreprise • Fournir un soutien documentaire en gérant les formulaires entrants et sortants • Identifier et résoudre les problèmes des clients et anticiper leurs besoins • Satisfaire aux principales mesures de rendement comme la résolution des appels

Job Requirements

  • Une formation générale dans des domaines comme l'administration des affaires, la comptabilité, les ventes, le marketing, l'informatique ou des domaines similaires
  • Généralement acquise au terme d'un programme de quatre ans avec obtention d'un baccalauréat ou d'une combinaison équivalente d'expérience et de formation
  • Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d'administration des RH ou de service à la clientèle est requise
  • Bilingual (French/ English) an asset
  • Ability to multitask
  • Attention to detail
  • Strong Problem solving skills
  • Experience in the medical and pharmaceutical field is an asset
  • Working knowledge of Word, Excel and Outlook

Benefits

  • Medical, dental, and vision care
  • Comprehensive suite of benefits for physical, emotional, financial, and social aspects of wellness
  • Support for working families (backup dependent care, adoption assistance, infertility coverage)
  • Family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • Various training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities

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