• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development • Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs • Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes • Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service • Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices • Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases • Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance • Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence • Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement • Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

• Oversee daily operations of the service center team • Schedule shifts and manage attendance • Provide training and development for team members • Track and analyze key performance indicators (KPIs) • Conduct regular performance reviews of team members and provide feedback • Ensure high levels of customer satisfaction • Handle escalated customer issues and complaints • Prepare and present reports on team performance and customer feedback • Facilitate effective communication within the team and with other departments • Monitor and evaluate calls for quality assurance purposes

• Day to day supervision and oversight of imaging/postproduction team, planning logistics and assigning work to ensure work flows continuously. • Oversee and communicate resourcing needs, booking freelance imaging staff when needed. • Maintain uniform processes (SOP’s) for imaging/postproduction team to follow for print and digital mediums, keeping them up to date as things evolve and change. • Responsible for leading Imaging Services across lifestyle, on figure web and product shoots, including creative, studio team and education team workflows. • Work cross-functionally with production team and Design Directors to vet print layouts. • Responsible for ensuring design teams have all images they need for print proof rounds by delegating tasks for Imaging team through review of layouts/comments in advance of due dates. • Collaborate with internal Digitech to develop image review process, providing necessary feedback to ensure high-quality image receipt for imaging team. • Collaborate with Digital Product team to ensure hand-off of image assets is efficient and comprehensive. • Manage the flow of image assets through all post-production stages of the studio workflow including pre-clipping work, color correction, image manipulation and final hand off/delivery. • Ensure Imaging team follows appropriate processes, procedures, forms and job tracking to keep image deliverables on time. • Own workflow for finished projects, delivering final files in varying formats to internal/external partners as necessary. • Process and accurately expense Imaging-related invoices and bills. • Assist Manager, Studio Ops with data augmentation in order to ensure imaging team workloads and workflows operate correctly in Creative Force. • Anticipate and effectively mitigate problems, and consistently communicate to stakeholders/managers about updates on progress, relevant delays or issues. • Coach, mentor, and provide feedback to team to help further ongoing education via webinars, tutorials, conferences, etc. • Perform other duties as assigned. • Comply with all policies and standards.

• Manage the day-to-day operations of the Exact Sciences Laboratories Systems team. • Provide supervision, hiring, training, and coaching, managing workloads, and handling escalated concerns as related to revenue cycle systems and analytics. • Maintain accurate data reporting and be responsible for metrics and productivity measures, as well as any other key performance indicators. • Facilitate contract implementation and revenue pull-through activities, both proactive and reactive, with internal and external parties as needed. • Ensure billing and payment processes are efficient, timely, and in compliance with corporate goals, contracts and/or regulations. • Coach, mentor, and engage team members to increase overall performance. • Assist in identification and reporting of system errors and workflow solutions. • Oversee the creation and maintenance of payor and client master files to ensure accurate and timely updates or changes. • Investigate and resolve electronic remittance errors. • Drive operational excellence of order entry and exception handling processes; including process flow, data integrity, information alignment, and continual process improvement. • Support and Lead cross-functional initiatives across multiple departments. • Act as a liaison between other functional areas within Exact Sciences Laboratories. • Collaborate with team leadership and support the day-to-day team operations. • Lead the development and maintenance of a contract database and contract management system, working with the credentialing and legal teams. • Collaborate with finance and analytics to identify, analyze, and determine next steps to address negative revenue pull-through scenarios specific to payers and across payer segments, including Medicare Advantage, Blues, Medicaid, etc. • Collaborate with RCT Managers to develop and leverage relationships with billing operations staff and payers when resolving claim adjudication issues, both contractual and non-contractual. • Support execution of pull-through plans to meet quarterly revenue goals. • Facilitate conversations with appropriate Exact personnel early in the contracting process to provide an overview of the account to avoid delay in implementation down the road. • Report and suggest system changes to Revenue Cycle Leadership and Revenue Cycle staff as needed. • Work closely with vendor and payor partners to identify and resolve systematic issues. • Provide systematic support to ensure timely electronic submission of claims, including subscriber ID format, Z-code requirements, etc., based on payor and contractual requirements. • Work directly with Client Support and Implementation Services (CSIS) teams to ensure accurate and timely client implementations as concerns the revenue cycle. • Develop and oversee processes and procedures for the efficient and successful flow of interdependent information between the third-party billing vendor, the receivables department, and Exact Sciences’ contact center. • Assist in the oversight of maintenance and updates regarding software vendor changes. • Provide escalation support to staff. • Take part in the creation of training and Standard Operating Procedures (SOP) materials as appropriate; identify additional training needs/resources as needed. • Provide guidance on priorities for the department; ensure work is completed in a timely and accurate manner. • Assist with recruiting, hiring, onboarding, coaching, and counseling of department staff. • Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance. • Communicate goals clearly to employees to ensure understanding and success in achieving them. • Ensure that appropriate training opportunities are identified and provided to employees to grow personal, career, and organizational development capabilities. • Promote a team-oriented environment that fosters effective collaboration within and outside of the department. • Provide on-going coaching to staff to ensure a consistent level of service is maintained.