• Manage the day-to-day operations of the Exact Sciences Laboratories Systems team. • Provide supervision, hiring, training, and coaching, managing workloads, and handling escalated concerns as related to revenue cycle systems and analytics. • Maintain accurate data reporting and be responsible for metrics and productivity measures, as well as any other key performance indicators. • Facilitate contract implementation and revenue pull-through activities, both proactive and reactive, with internal and external parties as needed. • Ensure billing and payment processes are efficient, timely, and in compliance with corporate goals, contracts and/or regulations. • Coach, mentor, and engage team members to increase overall performance. • Assist in identification and reporting of system errors and workflow solutions. • Oversee the creation and maintenance of payor and client master files to ensure accurate and timely updates or changes. • Investigate and resolve electronic remittance errors. • Drive operational excellence of order entry and exception handling processes; including process flow, data integrity, information alignment, and continual process improvement. • Support and Lead cross-functional initiatives across multiple departments. • Act as a liaison between other functional areas within Exact Sciences Laboratories. • Collaborate with team leadership and support the day-to-day team operations. • Lead the development and maintenance of a contract database and contract management system, working with the credentialing and legal teams. • Collaborate with finance and analytics to identify, analyze, and determine next steps to address negative revenue pull-through scenarios specific to payers and across payer segments, including Medicare Advantage, Blues, Medicaid, etc. • Collaborate with RCT Managers to develop and leverage relationships with billing operations staff and payers when resolving claim adjudication issues, both contractual and non-contractual. • Support execution of pull-through plans to meet quarterly revenue goals. • Facilitate conversations with appropriate Exact personnel early in the contracting process to provide an overview of the account to avoid delay in implementation down the road. • Report and suggest system changes to Revenue Cycle Leadership and Revenue Cycle staff as needed. • Work closely with vendor and payor partners to identify and resolve systematic issues. • Provide systematic support to ensure timely electronic submission of claims, including subscriber ID format, Z-code requirements, etc., based on payor and contractual requirements. • Work directly with Client Support and Implementation Services (CSIS) teams to ensure accurate and timely client implementations as concerns the revenue cycle. • Develop and oversee processes and procedures for the efficient and successful flow of interdependent information between the third-party billing vendor, the receivables department, and Exact Sciences’ contact center. • Assist in the oversight of maintenance and updates regarding software vendor changes. • Provide escalation support to staff. • Take part in the creation of training and Standard Operating Procedures (SOP) materials as appropriate; identify additional training needs/resources as needed. • Provide guidance on priorities for the department; ensure work is completed in a timely and accurate manner. • Assist with recruiting, hiring, onboarding, coaching, and counseling of department staff. • Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance. • Communicate goals clearly to employees to ensure understanding and success in achieving them. • Ensure that appropriate training opportunities are identified and provided to employees to grow personal, career, and organizational development capabilities. • Promote a team-oriented environment that fosters effective collaboration within and outside of the department. • Provide on-going coaching to staff to ensure a consistent level of service is maintained.