• Supervises the BH utilization review clinicians • Ensures appropriate care for members • Monitors compliance with guidelines • Resolves complex BH care member issues • Maintains knowledge of regulations and best practices • Identifies opportunities for process and quality improvements • Educates BH utilization management team on key initiatives • Develops and implements UM policies and procedures • Evaluates team performance and provides feedback • Assists with onboarding and training

• Owns client facing meetings, including the creation of agendas, issues logs, report packages, and supporting materials to facilitate discussion • Manages team metrics, including the individual productivity and quality measures and client specific service level agreements • Collaborates with HMS Shared Services to complete the onboarding process for new clients, staff assignments, and point solutions • Aligns the staff to the appropriate shift to cover client expectations for hours of operations • Review and approve all employee time including time-off, client billable time, and overtime • Creates and maintains unit budget and utilization key performance indicators • Coordinate with RC Analytics and IT to ensure necessary reporting is accurate and up to date • Work closely with the Human Resources Team and DBO Leadership Team on staff performance escalations and concerns

• Prepare detailed cost estimates for HVAC systems, including materials, labour, equipment, and subcontractors. • Conduct quantity take-offs and compile pricing for all project elements. • Source and evaluate supplier and subcontractor quotations. • Develop and submit competitive bids and proposals within deadlines. • Identify potential risks, cost-saving opportunities, and value engineering options. • Collaborate with project managers, engineers, and clients to clarify requirements. • Maintain and update cost databases and historical pricing records. • Attend site visits and pre-bid meetings when required. • Assist in contract negotiations and handover to service delivery teams.

• Lead a team of engineers in a challenging assignment at a remote location • Daily interaction with the Site Manager about all aspects of the team deployed in support of SRP • Coordinate the schedule for personnel deployed in Taiwan • Responsible for conduct of annual performance evaluations, interim discussions, initiation and notification of annual merit increases and processing of any additional promotion documentation • Work in a team environment to resolve equipment anomalies • Execute preventative maintenance as defined in program technical manuals