• Owns client facing meetings, including the creation of agendas, issues logs, report packages, and supporting materials to facilitate discussion • Manages team metrics, including the individual productivity and quality measures and client specific service level agreements • Collaborates with HMS Shared Services to complete the onboarding process for new clients, staff assignments, and point solutions • Aligns the staff to the appropriate shift to cover client expectations for hours of operations • Review and approve all employee time including time-off, client billable time, and overtime • Creates and maintains unit budget and utilization key performance indicators • Coordinate with RC Analytics and IT to ensure necessary reporting is accurate and up to date • Work closely with the Human Resources Team and DBO Leadership Team on staff performance escalations and concerns

• Prepare detailed cost estimates for HVAC systems, including materials, labour, equipment, and subcontractors. • Conduct quantity take-offs and compile pricing for all project elements. • Source and evaluate supplier and subcontractor quotations. • Develop and submit competitive bids and proposals within deadlines. • Identify potential risks, cost-saving opportunities, and value engineering options. • Collaborate with project managers, engineers, and clients to clarify requirements. • Maintain and update cost databases and historical pricing records. • Attend site visits and pre-bid meetings when required. • Assist in contract negotiations and handover to service delivery teams.

• Lead a team of engineers in a challenging assignment at a remote location • Daily interaction with the Site Manager about all aspects of the team deployed in support of SRP • Coordinate the schedule for personnel deployed in Taiwan • Responsible for conduct of annual performance evaluations, interim discussions, initiation and notification of annual merit increases and processing of any additional promotion documentation • Work in a team environment to resolve equipment anomalies • Execute preventative maintenance as defined in program technical manuals

Role Description The Supervisor role will be to lead a team of care coordinators on either inbound call, provider portal chat, provider outreach, or sales inquiries and escalations. - Directly lead and support a team of pharmacy care coordinators. - Report directly to a manager of Provider Experience. - Responsible for overall management of executing strategy, partnering with Operations and Sales, and other departmental leaders to develop processes, training, metrics, and provide mentoring and coaching. - Lead a team of Provider Experience team members whose responsibilities include: - Obtaining support documents for prior authorizations. - Partnering with prior authorization coordinators and other operational teams. - Providing provider clarification support. - Following up on prior authorization outcomes. - Assisting with appeals. - Handling inbound/outbound calls. - Addressing issues and concerns from clients, providers, patients, and other corresponding departments and sites. - Client service management responsibilities include: - Partnering with the sales team to drive revenue. - Effectively managing client business. - Building relationships. - Travel will be less than 10%. Qualifications - High School Diploma or GED. - 1+ years of Leadership experience. - Beginner level of proficiency with MS Office (Word, Excel, Outlook). Requirements - Associate's degree or 2+ years of leadership experience (preferred). - Pharmacy experience (mail order, retail, hospital, LTC, etc.) (preferred). - Prior experience as a Team Lead or Supervisory experience (preferred). - Current and unrestricted Pharmacy Technician License (preferred). - National Technician Certification (PTCB) (preferred). - Call center experience (preferred). - PBM and/or Managed Care experience (preferred). - Solid problem-solving skills (preferred). - Superior communication skills, both written and verbal (preferred). - Ability to work independently (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).