• Lead a team of engineers in a challenging assignment at a remote location • Daily interaction with the Site Manager about all aspects of the team deployed in support of SRP • Coordinate the schedule for personnel deployed in Taiwan • Responsible for conduct of annual performance evaluations, interim discussions, initiation and notification of annual merit increases and processing of any additional promotion documentation • Work in a team environment to resolve equipment anomalies • Execute preventative maintenance as defined in program technical manuals

Role Description The Supervisor role will be to lead a team of care coordinators on either inbound call, provider portal chat, provider outreach, or sales inquiries and escalations. - Directly lead and support a team of pharmacy care coordinators. - Report directly to a manager of Provider Experience. - Responsible for overall management of executing strategy, partnering with Operations and Sales, and other departmental leaders to develop processes, training, metrics, and provide mentoring and coaching. - Lead a team of Provider Experience team members whose responsibilities include: - Obtaining support documents for prior authorizations. - Partnering with prior authorization coordinators and other operational teams. - Providing provider clarification support. - Following up on prior authorization outcomes. - Assisting with appeals. - Handling inbound/outbound calls. - Addressing issues and concerns from clients, providers, patients, and other corresponding departments and sites. - Client service management responsibilities include: - Partnering with the sales team to drive revenue. - Effectively managing client business. - Building relationships. - Travel will be less than 10%. Qualifications - High School Diploma or GED. - 1+ years of Leadership experience. - Beginner level of proficiency with MS Office (Word, Excel, Outlook). Requirements - Associate's degree or 2+ years of leadership experience (preferred). - Pharmacy experience (mail order, retail, hospital, LTC, etc.) (preferred). - Prior experience as a Team Lead or Supervisory experience (preferred). - Current and unrestricted Pharmacy Technician License (preferred). - National Technician Certification (PTCB) (preferred). - Call center experience (preferred). - PBM and/or Managed Care experience (preferred). - Solid problem-solving skills (preferred). - Superior communication skills, both written and verbal (preferred). - Ability to work independently (preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development • Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs • Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes • Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service • Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices • Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases • Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance • Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence • Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement • Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

• Supervise, coach, and develop Medicare Specialists and related support staff • Conduct regular one-on-one meetings, performance evaluations, and productivity reviews • Monitor staffing levels and distribute workloads to ensure timely and efficient order processing • Create and implement training plans focused on Medicare regulations and operational best practices • Oversee the review and processing of Medicare orders to ensure accuracy • Ensure all required documentation is obtained prior to order fulfillment • Review and resolve complex Medicare eligibility and documentation issues • Monitor order queues and workflow backlogs to ensure service level expectations • Maintain compliance with Medicare regulations and company policies • Conduct quality audits of completed orders and team workflows • Analyze trends related to denials and recommend corrective actions • Collaborate with cross-functional teams to support efficient order processing and reimbursement success