Delivering 24/7 clinically managed remote care that improves outcomes for patients and providers.
Patient Monitoring – LVN/LPN
Location
United States
Posted
1 day ago
Salary
$24 - $26 / hour
Seniority
Junior
Job Description
Patient Monitoring – LVN/LPN
Nsight Health
• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned
Job Requirements
- Active compact LVN/LPN license required
- Proficient with computers, EMRs, and telehealth tools
- Strong communication and organizational skills
- Demonstrated AI fluency – actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
- Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
- Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
- Ability to multitask across multiple technology platforms simultaneously
- At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
- Prior call center or high-volume telephonic care experience
- Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales)
Benefits
- Competitive base pay of $24–$26 per hour.
- Shift Differentials: Evening Differential: +$1.50/hour for hours worked after 7:00 PM
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
- Additional Compensation: Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
- Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
- 5% Bilingual Pay Allowance
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
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