Impiricus

• Own end-to-end project management across multiple DocUpdate initiatives, ensuring projects remain on schedule and key stakeholders stay aligned. • Coordinate multiple concurrent workstreams, balancing competing priorities while proactively identifying risks, dependencies, and blockers. • Develop and maintain detailed project plans, timelines, milestones, and status reporting for cross-functional initiatives. • Drive projects from planning through execution with minimal oversight while ensuring accountability across teams. • Facilitate project meetings, document action items, and ensure timely follow-up on deliverables. • Partner closely with Product, Engineering, Legal, Operations, Finance, Concierge, and other internal stakeholders to successfully deliver complex initiatives. • Serve as the primary point of coordination across departments, ensuring teams remain aligned on priorities and project timelines. • Build strong working relationships across the organization and communicate project status clearly to leadership.

• Analyze campaign performance to identify trends, measure effectiveness, and deliver actionable recommendations. • Translate complex data into clear business narratives that support commercial strategy and client success. • Develop dashboards and recurring reports to monitor key performance metrics and drive data-informed decision-making. • Partner with Client Services and Sales to provide analytical support for client conversations, quarterly business reviews (QBRs), and commercial initiatives. • Analyze cross-campaign and cross-brand performance to uncover insights that inform business development and growth strategies. • Leverage internal and external data sources to generate recommendations that improve commercial outcomes. • Build, validate, and optimize target lists while ensuring data quality and reporting accuracy. • Create impactful visualizations and reports using business intelligence tools for technical and non-technical stakeholders. • Identify opportunities to improve reporting processes through automation, AI-enabled tools, and continuous process improvements.

• Respond to RFPs from media agencies who manage marketing budgets for pharmaceutical brand teams, producing customized PowerPoint decks and Excel pricing responses • Adapt templated slide decks to reflect each brand’s targeted therapeutic area and campaign objectives, while working with Impiricus’ sellers to position our products and deal strategy • Populate and format pricing tables, product grids, and campaign summaries in Excel • Manage an active queue of concurrent proposals under strict deadlines, particularly during the July–December peak season • Coordinate with internal stakeholders (sales, strategy, customer success, data team, and marketing) to gather inputs needed to complete each response • Use AI tools to accelerate first drafts, tailor boilerplate content to brand-specific objectives, and speed up research on therapeutic areas or competitive positioning, while applying judgment to ensure accuracy, tone, and compliance before submission • Assist with maintaining and organizing the PowerPoint RFP slide library, ensuring content is current, on-brand, and easy to retrieve • Review and update boilerplate slides on an established cadence (capabilities, case studies, data assets, team bios) as products and offerings evolve • Flag outdated or inconsistent content and assist with periodic library audits • Proof all proposals before submission for accuracy, formatting consistency, and alignment with RFP requirements • Monitor submission tracker in Asana and flag capacity or deadline conflicts proactively • Contribute to process improvements that increase throughput and proposal quality over time

• Own the Commercial Data & Analytics team's delivery pipeline from planning through execution. • Maintain visibility across all active workstreams, priorities, deadlines, and dependencies. • Identify potential bottlenecks, resource constraints, and delivery risks, proactively recommending solutions. • Drive accountability across the team by tracking deliverables, maintaining timelines, and ensuring high-quality execution. • Partner with cross-functional stakeholders across technical, product, and client-facing teams to coordinate priorities and deliverables. • Establish and continuously improve team operating standards, templates, documentation, and quality assurance processes. • Develop scalable SOPs, review protocols, naming conventions, and data validation frameworks. • Own onboarding documentation and operational playbooks to accelerate new hire productivity. • Lead internal change management initiatives to improve team processes and adoption of best practices. • Partner with the Head of Commercial Data & Analytics to develop and maintain the team's strategic roadmap. • Define and manage the team's operating cadence, including sprint planning, roadmap reviews, capacity planning, and cross-functional meetings. • Translate strategic initiatives into actionable workstreams with clear owners, milestones, and timelines. • Monitor roadmap progress, communicate tradeoffs, and provide recommendations as priorities evolve.

• Lead the design, architecture, and implementation of scalable backend services, APIs, and distributed systems using Python and cloud-native architectures. • Drive development of modern full-stack applications and internal platforms using React/Next.js and related frontend technologies. • Design secure, reliable, and high-performance systems that enable rapid product innovation and long-term scalability. • Lead the development of data pipelines, asynchronous workflows, third-party integrations, and AI/LLM-powered capabilities, including prompt orchestration and intelligent automation. • Champion engineering excellence through code quality, testing, observability, CI/CD, performance optimization, and infrastructure improvements that enhance scalability and developer productivity. • Make key architectural decisions that balance business needs, scalability, maintainability, performance, and security. • Serve as the technical lead for complex, cross-functional initiatives from architecture and design through deployment and operational support. • Mentor engineers through technical coaching, design reviews, code reviews, and collaborative problem-solving. • Establish engineering standards, scalable design patterns, and development best practices while fostering a culture of continuous improvement. • Evaluate emerging technologies and guide technical planning, architecture reviews, and long-term platform evolution. • Maintain technical documentation, architecture diagrams, and implementation plans to support knowledge sharing and operational excellence. • Partner with Product, Design, Data, and Business stakeholders to translate business objectives into scalable technical solutions. • Collaborate across engineering and analytics teams to improve platform performance, scalability, and user experience. • Drive execution of strategic platform initiatives while proactively identifying technical risks, dependencies, and tradeoffs.

• Lead delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns are architected to meet client goals before a single execution step begins • Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows • Own the governance model for each account — defining meeting cadence, decision rights, escalation paths, and communication protocols at program launch • Develop and maintain resourcing plans across your book of business, ensuring CS Managers and Coordinators are deployed appropriately against program complexity, phase, and client tier • Get in the weeds to ensure the following are consistently completed with high quality: delivery plan and resourcing plan, governance model and meeting cadence, escalation and risk mitigation plans, standards, playbooks, and templates • Review and approve all client-facing communications, presentations, and strategic deliverables before they go out — consistency, accuracy, and quality are non-negotiable • Maintain oversight of program execution from planning through launch and ongoing optimization • Ensure post-QBR action items are clearly defined, assigned, and completed • Own a portfolio of pharmaceutical accounts with full accountability for retention, expansion, and program health — including clients with $5-10M+ in annual business • Act as a strategic consultant to client stakeholders — translating brand imperatives into program design recommendations, not just execution plans • Develop annual account growth plans aligned to client brand and portfolio strategy, identifying expansion opportunities proactively • Lead QBRs, presenting campaign analytics, operational performance, and recommended optimizations with a clear point of view — not just a data recap • Own the brand-level health and retention plan, including proactive risk identification, mitigation planning, and follow-through on all post-QBR action items • Display deep understanding and ownership of the full MLR submission and approvals process, serving as the internal expert on content guardrails and platform functionality • Partner with Business Development on upsell and cross-sell opportunities, contributing directly to revenue growth targets • Manage and mentor a team of CS Managers and Coordinators, holding the team accountable to delivery standards while actively developing their strategic and consultative capabilities • Lead cross-functional collaboration across Sales, Operations, Product, and Data to design and deliver integrated solutions — not just coordinate handoffs • Serve as the internal voice of your accounts, contributing client feedback and market insight to Product roadmap prioritization and department-level initiatives • Lead escalation management and issue resolution across delivery, operations, and client concerns — proactively, before they reach the client

Role Description We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health. Responsibilities - Strategic Client Leadership & Revenue Ownership: - Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health. - Develop and execute annual account growth plans aligned to client brand and portfolio strategies. - Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets. - Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI. - Client Partnership: - Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success. - Cultivate strong client relationships acting as a trusted advisor in the space. - Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform. - Collaborate with client stakeholders and extended teams for project execution. - Cross-function and Team Leadership: - Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture. - Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions. - Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity. - Escalate and resolve risks proactively to protect revenue and client satisfaction. Qualifications - Bachelor’s degree in a relevant field. - 6+ years experience in Marketing and/or Consulting. - History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time. - Experience leading and developing high-performing teams. - Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies/agencies. - Exceptional presentation skills and the ability to think quickly and problem solve. - Ability to work in a fast-paced, tight deadline environment, an organized and autonomous worker. - Proven ability to drive revenue growth through consultative selling and strategic expansion. - Travel as much as 1x per quarter for team meetings. Benefits - Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge. - HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan). - Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance. - Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way. - Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months). - Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. - 401(k): Save for your future with tax advantages (and company match!).

• Own and execute key initiatives within the DocUpdate product roadmap. • Translate business objectives and customer needs into detailed product requirements and specifications. • Partner closely with engineering, design, and stakeholders to deliver high-quality product enhancements. • Prioritize features and initiatives based on customer value, business impact, and technical feasibility. • Drive projects from discovery through launch with minimal oversight. • Utilize product analytics platforms (Mixpanel or similar) to monitor user behavior, engagement, and adoption trends. • Analyze platform usage data and identify opportunities to improve workflows, user experience, and feature utilization. • Make data-informed recommendations regarding new features, enhancements, and UI/UX improvements. • Establish metrics and success criteria for new initiatives. • Create detailed product specifications, user stories, acceptance criteria, and documentation for development teams. • Manage and prioritize work within Jira or similar project management tools. • Partner effectively with both internal and offshore engineering teams to ensure successful execution and delivery. • Participate in sprint planning, backlog refinement, and release planning activities. • Work closely with leadership, engineering, operations, and commercial stakeholders to align priorities and drive outcomes. • Communicate product vision, priorities, and project status clearly across teams. • Help establish scalable product management processes as the company continues to grow.

• Develop and maintain automation frameworks, pipelines, and automated tests (unit, API, integration, E2E). • Write and execute automated and manual tests; analyze logs, metrics, and defects. • Collaborate with cross‑functional teams to refine requirements and testing strategies. • Document frameworks, test cases, and reporting metrics. • Integrate testing processes into CI/CD pipelines to ensure continuous delivery of quality software. • Work closely with product managers and development teams to align on requirements and acceptance criteria. • Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives. • Ensure software compliance with industry regulations, including HIPAA, FDA, and GDPR. • Provide regular updates to stakeholders on testing progress and results.

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting. • Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies. • Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation. • Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems. • Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies. • Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed. • Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly. • Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch. • Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev. • Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly. • Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines. • Track build progress and clarify requirements for Engineering/Dev as needed. • Close out tickets with documentation of what was deployed and any changes made. • Communicate technical risks, dependencies, and lift to the broader pod.