Impiricus

• Serve as the CCO’s trusted thought partner — helping to see around corners, pressure-test ideas, and translate strategy into executable plans • Build board-ready materials, executive presentations, and internal communications that are clear, compelling, and accurate • Chase down data points, synthesize commercial insights, and surface the information the CCO needs to make confident decisions • Drive alignment across commercial projects — managing stakeholder dynamics, resolving blockers, and keeping initiatives moving • Own program management for non-sales commercial projects spanning marketing, operations, and cross-functional initiatives • Manage dependencies across adjacent teams, ensuring handoffs are clean and timelines are met • Drive meeting cadence, pipeline reviews, and HubSpot hygiene — building the operational rhythm that keeps the commercial team sharp • Lead the commercial team’s best practices Center of Excellence: capturing what works, documenting what doesn’t, and packaging it for adoption by sales ops and sales leadership • Lead adoption and change management for new tools, processes, and ways of working, developing rollout plans, role-based playbooks, and enablement programs • Deploy AI agents and build AI-powered workflows that meaningfully improve commercial team productivity and decision-making • Stay ahead of the AI tooling landscape — know what is worth implementing and what is noise, and does act accordingly • Create feedback loops and iteration cadences to continuously improve what we have built • Take the lead on internal commercial special projects, including the Commercial Roundtable and other high-priority CCO initiatives • Partner with the CCO and cross-functional stakeholders to drive alignment on mission

• Serve as the technical authority for iOS, driving architectural decisions, setting engineering standards, and establishing best practices across the mobile codebase. • Lead a modernization of our iOS platform — migrating from MVC to MVVM, adopting SwiftUI, introducing dependency injection, and building out automated testing — setting the foundation for years of scalable growth. • Define and evolve our mobile engineering processes, tooling, and release workflows to maximize team velocity and product quality. • Partner closely with product and design to influence roadmap decisions from a mobile-first perspective, ensuring we build the right things the right way. • Conduct code reviews and actively mentor engineers, raising the team's collective technical level. • Integrate iOS applications with backend APIs, third-party SDKs, and platform services with a focus on performance, reliability, and security. • Champion quality — from automated testing to observability — and build systems that catch problems before users do.

• Lead Client Services and Implementation to deliver consistent, high-quality outcomes across all accounts for our Pulse, Spark and Ascend service lines • Serve as the senior escalation point for executive client stakeholders • Ensure Clients remain confident and supported, especially in high-stakes or complex situations • Focus on value delivered, not just tasks completed • Identify patterns across accounts to improve engagement, adoption, and overall performance • Continuously evolve delivery strategies to maximize client impact and satisfaction • Work with Sales, Product, Analytics to identify additional opportunities for clients • Design and evolve the Customer Delivery org to meet the needs of a fast-growing business • Hire, develop, retain top-tier Client Services talent and build a strong leadership bench for future growth • Diagnose gaps in performance across accounts and implement process-level improvements • Establish a clear roadmap for scaling delivery as the company grows • Create a culture of accountability, coaching, and continuous improvement • Create a sustainable org chart that stays ahead of the company’s growing needs, while remaining nimble and agile • Orchestrate alignment across Sales, Product, Data, Operations, and other teams on client needs from startup to completion • Drive progress without relying on formal authority or perfect conditions • Ensure smooth handoffs, clear ownership, and shared accountability across functions • Implement repeatable processes for onboarding, implementation, and ongoing account management • Implement processes to manage capacity and resourcing to drive efficient scaling and utilization • Establish governance, risk management, and escalation frameworks • Bring operational rigor to a complex and evolving environment • Partner closely with commercial teams to drive retention and expansion across all customer types • Identify opportunities for upsell and long-term account growth • Ensure delivery quality directly supports renewals and referenceable clients.

• Define and manage the roadmap for ION capabilities that improve network-level decisioning, forecasting, and delivery outcomes. • Translate business goals and operational needs into clear technical requirements, milestones, and success metrics. • Prioritize platform investments that balance near-term impact with long-term scalability and maintainability. • Partner with Product leadership to align ION roadmap decisions to broader Ascend and RightChannel priorities. • Collaborate with Marketing to develop external publications and industry content that communicate ION's innovation and reinforce Impiricus's position as a leader in AI-powered HCP engagement. • Drive end-to-end delivery of ION initiatives across planning, requirements, implementation, launch, and iteration. • Partner closely with Engineering and Data teams on technical design trade-offs, scope, and rollout sequencing. • Establish clear product requirements for data processing workflows, optimization outputs, and delivery orchestration. • Ensure robust documentation and repeatable operational processes across teams. • Define product requirements for forecasting transparency, risk visibility, and delivery explainability. • Partner with teams to improve reliability and performance of daily decisioning workflows and production jobs. • Drive instrumentation and reporting for product health, forecast confidence, delivery outcomes, and operational efficiency. • Identify opportunities to improve utilization and reduce manual effort through smarter platform behavior. • Lead phased rollout strategies (e.g., shadow/advisory/controlled enablement) to de-risk launches. • Partner with QA and Engineering on test strategy, simulation coverage, and production readiness criteria. • Define success and guardrail metrics for incremental enablement and broader adoption. • Ensure clear failure-handling expectations, recovery plans, and stakeholder communication during rollout phases. • Work across Product, Engineering, Data, QA, Commercial, and Operations to align priorities and execution. • Translate ION platform capabilities and performance outcomes into clear, business-relevant narratives that enable Commercial and client-facing teams to articulate Impiricus's decisioning value. • Communicate complex technical concepts clearly to both technical and non-technical stakeholders. • Support internal enablement by translating platform capabilities into practical business impact.

• Support roadmap planning and execution across core Ascend platform initiatives. • Translate business and user needs into clear product requirements and user stories. • Partner with Engineering and Design through discovery, build, launch, and iteration. • Help prioritize backlog items based on impact, effort, and business goals. • Coordinate cross-functional execution with Product, Data, Commercial, and Customer Success. • Track product performance and adoption metrics; surface insights and recommendations. • Gather feedback from internal teams and customers to inform feature improvements. • Maintain strong product documentation, release notes, and internal enablement materials. • Support UAT, rollout readiness, and post-launch follow-up.

• Define and refine content strategy by identifying what resonates across different physician specialties and audience segments, and aligning messaging, format, and distribution accordingly. • Own day-to-day content planning, creation, and publishing across Facebook, Instagram, TikTok, LinkedIn and other key social channels. • Develop and maintain a content calendar aligned with product updates, campaigns, conferences, and company initiatives. • Ensure content is accurate, engaging, and aligned with brand voice and messaging for HCP audiences. • Develop and iterate on repeatable, high-performing content formats informed by performance data and audience behavior. • Write and edit compelling copy for email campaigns, newsletters, website articles, and in-product communications. • Partner with the Head of Growth to test, iterate, and improve campaign and content performance. • Use social listening to identify emerging physician trends, conversations, and sentiment across specialties. • Track industry and vertical competition and report on unique social strategies. • Support weekly and monthly marketing performance reporting, including content, email, and engagement metrics. • Collaborate cross-functionally with Product, Growth, Data, and Operations teams to align marketing efforts with business priorities.

• Design, implement, and maintain backend services and APIs that support core product features. • Work with Postgres database to model data, write efficient queries, and ensure data integrity and performance. • Collaborate with frontend engineers, product managers, and designers to support end-to-end feature development. • Write clean, well-tested, and maintainable code following established engineering best practices. • Participate in code reviews, debugging, and production issue resolution with guidance from senior engineers. • Learn and apply secure, scalable backend patterns while contributing to the continuous improvement of our systems.

• Process high-volume vendor invoices with a three-way match (purchase order, receipt, and invoice) to ensure accuracy and completeness • Review, code, and post invoices to the appropriate general ledger accounts and cost centers in accordance with the chart of accounts • Prepare and execute weekly check runs, ACH payments, and wire transfers in accordance with payment terms and cash flow objectives • Maintain vendor master file, including setup of new vendors, updates to banking information, and W-9 collection for 1099 compliance • Reconcile vendor statements and resolve discrepancies, short payments, and disputed invoices in a timely manner • Monitor the AP aging report and communicate with vendors regarding payment status and scheduling • Process employee expense reimbursements through Navan expense management software, ensuring policy compliance • Reconcile operating accounts monthly • Assist with month-end close activities, including accruals for unprocessed invoices, prepaid amortization schedules, and AP sub-ledger reconciliation • Prepare and distribute the weekly accounts payable aging and cash disbursement reports for management review • Support preparation of 1099-MISC and 1099-NEC filings in compliance with IRS reporting deadlines • Assist in balance sheet account reconciliations related to accounts payable and accrued liabilities • Ensure all disbursements comply with company policies, approval thresholds, and segregation of duties requirements • Identify and escalate potential duplicate payments, fraudulent invoices, or policy violations to the Controller • Maintain organized and audit-ready documentation for all transactions in accordance with the company's records retention policy • Support internal and external audit requests by providing transaction documentation and account analyses • Identify opportunities to streamline the invoice intake, approval workflow, and payment disbursement processes • Collaborate with Operations, and department heads to resolve purchase order discrepancies and coding questions • Participate in system upgrades, ERP migrations, or automation initiatives related to the AP function • Cross-train on other accounting functions to support the team during peak periods or staff absences

• Partner with the commercial organization to deliver presentations of Ascend for Market Access and lead introductory meetings with prospective customers • Develop and articulate a compelling value story for Impiricus Ascend across Life Sciences customers • Apply deep industry expertise and customer insights to shape and refine the Ascend go-to-market (GTM) strategy • Provide strategic direction to the Product team for enhancements and identify new growth opportunities • Cultivate and expand executive-level relationships with Market Access stakeholders and leverage existing professional network to accelerate business development • Serve as a thought leader through industry events, webinars and customer engagements • Define KPIs and success metrics to optimize customer success throughout their Ascend journey

• Prototype Incubation & Auditing: Evaluate "vibe-coded" AI tools and automations built by non-technical business units (StratOps, Commercial Ops, etc.) to help boost their commercial ROI, security posture, and architectural viability. • Production Refactoring (The Paved Road): Take ownership of high-value internal prototypes (e.g., AI SDRs, RFP generators) and refactor them into secure, scalable, and enterprise-grade applications. • LLM Orchestration & Integration: Build and maintain secure integrations between foundational models (via APIs) and Impiricus's internal systems, specifically our Enterprise Data Lake and CRM (Salesforce). • Full-Lifecycle Maintenance: Act as the technical owner for all "graduated" internal AI applications, ensuring high uptime, managing prompt drift, and updating API connections as internal schemas change. • Cross-Functional Product Management: Act as your own PM. Interview business stakeholders to map complex operational bottlenecks, ruthlessly define scope, and manage stakeholder expectations regarding what should be an AI experience versus a standard SQL dashboard. • Governance Enforcement: Apply Enterprise Data & Analytics standards to all internal tooling, ensuring zero data leakage, strict access controls, and mitigation of hallucination risks in operational outputs.