Nsight Health

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department. In this role, you will be responsible for: - Supporting patients with real-time health monitoring. - Responding to alerts and delivering timely life-improving interventions. - Educating and empowering patients through ongoing care. Key Responsibilities - Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). - Handle inbound phone calls and route appropriately based on clinical urgency. - Route non-clinical inbound calls to the appropriate departments across the company. - Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated. - Collaborate with providers to coordinate timely and effective patient care. - Perform monthly wellness assessments and complete comprehensive chart reviews. - Accurately document all patient interactions in our clinical platform in real time. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active LVN/LPN license required. - Proficient with computers, EMRs, and telehealth tools. - Strong communication and organizational skills. - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). Requirements - Minimum internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Schedule - This position operates on a 4-day work week structure, consisting of 10-hour shifts. - Must be available to work rotating holidays throughout the year. - Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Five weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay of $24-$26 per hour. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment.

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by: - Conducting comprehensive assessment calls. - Developing and educating patients on care plans. - Performing Behavioral Health Integration (BHI) assessments. - Assisting patients with medical device troubleshooting. Key Responsibilities - Conduct thorough assessment calls with patients to gather relevant information about their health status, concerns, and needs. - Identify and escalate patient needs, including refill requests, appointment scheduling, and connecting patients with community resources. - Develop comprehensive care plans based on patient assessments. - Perform Behavioral Health Integration (BHI) assessments to evaluate and address the mental health aspects of patient care. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires: - Genuine curiosity about AI. - Comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks. - The judgment to know when AI helps and when it doesn't. Qualifications - Active LPN/LVN Compact License required. - Strong communication and organizational skills. - Passionate about patient care, possessing the ability to relate with empathy and compassion. - A passion for patient teaching is a must. Work From Home Requirements - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Training Requirements All new hires must complete a comprehensive training program: - Duration: Five weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay: $24-$26/hr. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment. Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

• Lead Data-Driven Enrollment Operations: Use real-time performance dashboards, predictive dialer data, and automated QA reporting to identify gaps and drive rapid improvement — turning data into action before the day is over. • Inspire and Develop Top Talent: Deliver high-energy coaching sessions grounded in performance data. Use call analytics, conversion trends, and quality scores to build targeted development plans that actually move the needle. • Maximize Enrollment KPIs: Own utilization, dials, contact rate, conversion rate, and quality metrics — and relentlessly drive the team to hit and exceed targets. Know your numbers. Know your team. Win every day. • Champion Technology Adoption on the Floor: Set the standard for how the team engages with Nsight’s operational tools — automated workflows, intelligent call routing, workforce management platforms, and QA systems — so every agent operates at their highest potential. • Strategic Enrollment Execution: Analyze campaign data, lead pipeline composition, and outbound strategy performance to spot trends early and launch initiatives that lift connection and enrollment rates. • Own Escalations: Handle prospective enrollee concerns with urgency, empathy, and precision — protecting the Nsight brand at every touchpoint. • Champion Process Excellence: Identify workflow gaps, implement improvements, and streamline operations to optimize speed-to-enroll and elevate the patient experience. • Optimize Remote Operations: Manage daily schedules, coverage, and productivity across a fully remote team, ensuring efficiency and accountability through smart use of workforce management tools.

• Directly supervise, coach, and hold accountable a team of retention agents across multiple campaign types including high risk retention • Establish yourself as the first point of contact for your agents – questions, escalations, and concerns route through you, not around you • Deliver structured coaching sessions and regular performance conversations with documentation • Build a team culture where agents are clear on expectations, processes, and standards at all times • Leverage AI-assisted tools for call monitoring, performance trending, and coaching prep to increase the quality and frequency of meaningful agent interactions • Monitor daily activity across calls, queues, and campaign performance, and take action when things drift • Handle escalated patient and agent issues efficiently without needing to escalate upward for routine problems • Ensure strict adherence to QA standards, PI verification requirements, and Nsight policies on every call type – not just the ones being actively graded • Partner with QA, WFM, and Contact Center leadership to stay ahead of process changes and communicate them clearly to your team • Use AI conversation intelligence platforms to identify coaching opportunities, track script adherence trends, and flag compliance risks before they become infractions • Own your team's KPIs: retention rates, call handling time, ACW, occupancy, and QA scores • Identify performance gaps early and execute corrective action with or without being prompted • Track trends and bring data to leadership conversations rather than waiting to be asked • Use AI-generated insights and reporting to supplement your own observations and build a fuller picture of team performance • Keep leadership informed proactively – not reactively • Ensure your team understands policy changes before they go into effect, not after • Maintain documentation on coaching, performance conversations, and any corrective actions taken • Apply AI tools to streamline documentation, summarize call reviews, and support consistent record-keeping across your team

• Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience. • Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience. • Document patient interactions, assessments, and intake in the EHR. • Maintain compliance with company policies and applicable regulations. • Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs. • Perform other duties, as assigned.

• Own the full post-implementation relationship for a portfolio of strategic customers, serving as their primary point of contact and senior advocate within Nsight. • Be accountable for retention outcomes across your assigned book of business—churn in your portfolio is your problem to prevent, detect early, and resolve. • Maintain active visibility into the health of every account using data, engagement signals, and direct relationship intelligence to assess risk before it becomes a problem. • Develop and execute account-level recovery plans for at-risk customers, escalating with precision and owning the resolution process from identification through close. • Build trusted, strategic relationships with clinical, operational, and executive stakeholders across customer organizations while penetrating accounts broadly so Nsight has an expansive, multi-threaded presence. • Lead and facilitate Quarterly Business Reviews with clinical and operational stakeholders, delivering data-backed narratives that demonstrate value and reinforce partnership. • Drive retention and expansion by consistently demonstrating value, aligning with customer strategic goals, and identifying new opportunities across service lines. • Manage your portfolio by data, maintain accurate, current records across CRM and CS platforms, and use that data to drive decisions, not just report activity. • Partner with Sales, Implementation, Clinical, and CS Operations to create a seamless customer journey from contract through long-term retention.

Role Description We are seeking a motivated and detail-oriented Medical Assistant to join our Chronic Care Management team. In this role, you will play a critical role in patient care by guiding patients through health assessments, reviewing medications and diagnoses, troubleshooting medical devices, and escalating clinical needs to nursing staff when appropriate. Key Responsibilities - Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience. - Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience. - Document patient interactions, assessments, and intake in the EHR. - Maintain compliance with company policies and applicable regulations. - Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs. - Perform other duties, as assigned. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Qualifications - Active MA license required. - Strong communication and organizational skills. - Passionate about patient care, possessing the ability to relate with empathy and compassion. - A passion for patient teaching is a must. Work From Home Requirements - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Schedule - Monday - Friday 8:00 am - 5:00 pm EST - Monday - Friday 9:00 am - 6:00 pm EST - Monday - Friday 10:00 am - 7:00 pm EST - Monday - Friday 11:00 am - 8:00 pm EST Training Requirements All new hires must complete a comprehensive training program: - Duration: Five weeks - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay: $18-$20/hr - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,000 - 5% Bilingual Pay Allowance - Benefits Include: - 11 Paid Company Holidays annually - Paid Time Off (PTO) - Medical, Dental, Vision, and supplemental insurance options - 401(k) Plan with 3.5% Company Match - Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

• Conduct thorough assessment calls with patients to gather relevant information about their health status, concerns, and needs • Identify and escalate patient needs, including refill requests, appointment scheduling, and connecting patients with community resources • Develop comprehensive care plans based on patient assessments • Perform Behavioral Health Integration (BHI) assessments to evaluate and address the mental health aspects of patient care • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by: - Conducting comprehensive assessment calls with patients to gather relevant information about their health status, concerns, and needs - Identifying and escalating patient needs, including refill requests, appointment scheduling, and connecting patients with community resources - Developing comprehensive care plans based on patient assessments - Performing Behavioral Health Integration (BHI) assessments to evaluate and address the mental health aspects of patient care - Maintaining compliance with company policies and applicable regulations - Performing other duties as assigned AI Fluency Requirement – Non Negotiable: Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks. Qualifications - Active LPN/LVN Compact License required - Strong communication and organizational skills - Preferred: Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must Requirements - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload - Hardwired internet connection required - Speed test submission required during the offer process - Private, HIPAA-compliant workspace Training Requirements All new hires must complete a comprehensive training program: - Duration: Five weeks - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time - Attendance is mandatory to ensure readiness prior to independently supporting patients Compensation & Benefits - Competitive base pay: $24-$26/hr - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout - Monthly Bonus Potential: Up to $1,500 - 5% Bilingual Pay Allowance - Benefits Include: - 11 Paid Company Holidays annually - Paid Time Off (PTO) - Medical, Dental, Vision, and supplemental insurance options - 401(k) Plan with 3.5% Company Match - Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Remote Patient Monitoring Department (Night Shift). In this role, you will be responsible for supporting patients with real-time health monitoring, respond to alerts and deliver timely life-improving interventions, and educate and empower patients through ongoing care. - Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) - Handle inbound phone calls and route appropriately based on clinical urgency - Route non-clinical inbound calls to the appropriate departments across the company - Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated - Collaborate with providers to coordinate timely and effective patient care - Perform monthly wellness assessments and complete comprehensive chart reviews - Accurately document all patient interactions in our clinical platform in real time - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards - Maintain compliance with company policies and applicable regulations - Perform other duties as assigned AI Fluency Requirement – Non Negotiable: Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Qualifications - Active LVN/LPN license required - Proficient with computers, EMRs, and telehealth tools - Strong communication and organizational skills - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) Requirements - Minimum internet speed of 50 Mbps download / 10 Mbps upload - Hardwired internet connection required - Speed test submission required during the offer process - Private, HIPAA-compliant workspace Schedule - This position operates on a 4-day work week structure, consisting of 10-hour shifts. - Must be available to work overnight hours. - Must be available to work rotating holidays throughout the year. - Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements - All new hires must complete a comprehensive training program: - Duration: Five weeks - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay of $24-$26 per hour. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM ET - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. - 5% Bilingual Pay Allowance - Benefits Include: - 11 Paid Company Holidays annually - Paid Time Off (PTO) - Medical, Dental, Vision, and supplemental insurance options - 401(k) Plan with 3.5% Company Match - Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.