Nsight Health

• Own compliance for all remote care programs (RPM, CCM, PCM, CoCM, BHI). • Lead the end-to-end payor audit lifecycle. • Own formal payor compliance intakes and medical device assessments. • Continuously mature the corporate compliance program against the OIG seven-element standard. • Act as the compliance voice in enterprise sales and client diligence. • Deliver decision-ready compliance analysis to the executive team. • Partner closely with the CISO on HIPAA privacy postures.

Role Description The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care. Key Responsibilities - Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift. - Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day). - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment. - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. - Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows. - Collaborate with providers to coordinate timely and effective patient care via telephonic communication. - Perform monthly wellness assessments and complete comprehensive chart reviews. - Accurately document all patient interactions in our clinical platform in real time. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. - Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active compact LVN/LPN license required. - California LVN license required. - Proficient with computers, EMRs, and telehealth tools. - Strong communication and organizational skills. - Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work. - Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions. - Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets. - Ability to multitask across multiple technology platforms simultaneously. Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). - Prior call center or high-volume telephonic care experience. - Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales). Work From Home Requirements - Minimum internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required — no Wi-Fi. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. - Company-provided equipment shipped upon hire. Schedule - This position operates on a 4-day work week structure, consisting of 10-hour shifts. - Must be available to work rotating holidays throughout the year. - Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay of $24–$26 per hour. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment. Join Our Mission-Driven Team At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Recruitment Fraud Alert Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including comprehensive assessment calls, developing and educating patients on care plans, performing Behavioral Health Integration (BHI) assessments, and assisting patients with medical device troubleshooting. Key Responsibilities - Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift. - Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day. - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced and queue-based environment. - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience. - Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements. - Collaborate with providers to coordinate timely and effective patient care via telephonic communication. - Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call. - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards. - Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care. - Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs. - Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals. - Maintain compliance with company policies and applicable regulations. - Perform other duties as assigned. Qualifications - Active LPN/LVN Compact License required. - Active, unrestricted LVN license issued by the California BVNPT, AND active, unrestricted multistate (Compact) LPN/LVN license issued by your primary state of residence. - Passionate about patient care, possessing the ability to relate with empathy and compassion. A passion for patient teaching is a must. - Strong communication and organizational skills. - Proficient with computers, EMRs, and telehealth tools. Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus). - Previous call center, teleservice, or high-volume phone-based work experience preferred. - Minimum fiber internet speed of 50 Mbps download / 10 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Training Requirements - All new hires must complete a comprehensive training program. - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - Competitive base pay: $24-$26/hr. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential: Up to $1,500. - 5% Bilingual Pay Allowance. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment.

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs • Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments • Meet and exceed daily and monthly enrollment targets • Provide exceptional customer service and ensure a positive patient experience • Accurately verify and record patient information • Adhere to all HIPAA and company compliance guidelines • Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools • Utilize Google Sheets and Docs for data entry and reporting • Remain flexible and adaptable to changes in scripts, processes, and program offerings. • Anticipate patient needs and provide proactive support to enhance the patient experience. • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

Role Description We are seeking a motivated and detail-oriented Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs. Key Responsibilities - Conduct outbound outreach to support patient adherence and RPM engagement goals. - Encourage and educate patients to complete required physiological readings each month. - Perform Interactive Communication calls to assess patient status and support clinical engagement. - Identify and address barriers to adherence through education and motivational support. - Prioritize outreach based on adherence status and campaign requirements. - Maintain accurate and compliant documentation of all patient interactions. - Escalate clinical concerns or patient issues to appropriate care teams. - Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement. Qualifications - Must have an active Medical Assistant license. - Strong communication and persuasive skills. - Passion for patient engagement and education. - Moderate to advanced proficiency in EHR systems. - Preferred: Experience in a medical or sales-focused role. Requirements - Minimum internet speed of 50 Mbps download / 15 Mbps upload. - Hardwired internet connection required. - Speed test submission required during the offer process. - Private, HIPAA-compliant workspace. Training Requirements - All new hires must complete a comprehensive training program: - Duration: Four weeks. - Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. - Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits - $20 per hour base pay. - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM. - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM. - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday. - Additional Compensation: - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. - Monthly Bonus Potential. - 5% Bilingual Pay Allowance, if eligible. - Benefits Include: - 11 Paid Company Holidays annually. - Paid Time Off (PTO). - Medical, Dental, Vision, and supplemental insurance options. - 401(k) Plan with 3.5% Company Match. - Company-provided equipment. Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Recruitment Fraud Alert Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.

Role Description We are seeking a motivated and detail-oriented LVN/LPN to join our Chronic Care Management team. In this role, you will play a critical role in patient care by conducting high-volume outbound patient calls in a call center environment, including: - Comprehensive assessment calls - Developing and educating patients on care plans - Performing Behavioral Health Integration (BHI) assessments - Assisting patients with medical device troubleshooting Key Responsibilities: - Operate in a high-volume clinical call center environment, managing a combination of inbound and outbound telephonic patient interactions throughout each shift - Conduct outbound phone calls to check in on patients and address health concerns, maintaining an expected call volume of 70 to 90 calls per day - Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced and queue-based environment - Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience - Conduct and document monthly Chronic Care Management (CCM) care plan calls, ensuring patients receive timely outreach and comprehensive care coordination in line with program requirements - Collaborate with providers to coordinate timely and effective patient care via telephonic communication - Accurately document all patient interactions in our clinical platform in real time, ensuring documentation is completed during each call - Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards - Adapt to fluctuating call volumes and shifting priorities throughout the day while maintaining a high standard of patient care - Adapt to ongoing clinical process changes and updated workflows as the department evolves to meet operational and patient care needs - Pivot to different workflows as needed, including CCM adherence calls, patient onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals - Maintain compliance with company policies and applicable regulations - Perform other duties as assigned Qualifications - Active LPN/LVN Compact License required - Passionate about patient care, possessing the ability to relate with empathy and compassion - Strong communication and organizational skills - Proficient with computers, EMRs, and telehealth tools Requirements - At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus) - Previous call center, teleservice, or high-volume phone-based work experience preferred Benefits - Competitive base pay: $24-$26/hr - Shift Differentials: - Evening Differential: +$1.50/hour for hours worked after 7:00 PM - Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM - Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday - Additional Compensation (If Applicable): - Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout - Monthly Bonus Potential: Up to $1,500 - 5% Bilingual Pay Allowance - Benefits Include: - 11 Paid Company Holidays annually - Paid Time Off (PTO) - Medical, Dental, Vision, and supplemental insurance options - 401(k) Plan with 3.5% Company Match - Company-provided equipment

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows • Collaborate with providers to coordinate timely and effective patient care via telephonic communication • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned

• Run the Operating System: Own the company's day-to-day operating cadence, including planning, reviews, metrics, and follow-through, and keep the business moving without waiting to be asked. • Step in for the COO across operations when they are out, carrying decisions and momentum end to end so nothing stalls. • Serve as the connective tissue across departments, making sure commitments made in one place are delivered everywhere they touch. • Drive Execution Through Leaders: Hold department leaders accountable to their commitments, chase clarity, name blockers directly, and create the productive friction that gets decisions made. • Turn half-defined problems into structured plans with clear owners and timelines. • Drive leverage through the leadership team rather than doing the work yourself, multiplying the output of the people around you. • Systems, Leverage, and Judgment: Build and improve the systems, workflows, and automation the company runs on, using AI as a primary lever. • Bring decision-ready analysis and straight answers to the COO and the executive team, with blockers named and options framed. • Decide what matters when everything is urgent and keep the organization focused on the few things that actually move the business.

• Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live. • Run multiple concurrent implementations without dropping detail or letting timelines slip. • Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership. • Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship. • Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews. • Anticipate blockers before they surface, escalate early, and drive them to resolution. • Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

• Own and build out the full HubSpot CRM ecosystem across all portfolio brands, including pipeline architecture, workflow automation, custom properties, and reporting infrastructure. • Build and maintain backend reporting and dashboards that give leadership real-time, full-funnel visibility into commercial performance across every entity. • Drive adoption and proper utilization across SDR, AE, and Customer Success teams, and manage integrations with supporting platforms including Apollo and LinkedIn Sales Navigator. • Build and manage revenue forecasting across the portfolio, delivering accurate monthly, quarterly, and annual projections built on clean data and sound methodology. • Construct and maintain pipeline coverage models using historical trends and cross-entity commercial data to support predictable, scalable growth. • Participate in weekly leadership and team huddles with live, active reporting, presenting pipeline health, forecast accuracy, and performance trends and adjusting analysis in real time as questions arise. • Build and maintain quota models, territory frameworks, and sales capacity plans in line with growth targets set by revenue leadership. • Provide hands-on operational support across both sales and customer success functions, stepping in wherever the business needs reporting, analysis, or process help.