• Handle inbound calls in a high-volume environment supporting SLA objectives • Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint • Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish. • Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions • Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes. • Works well with fellow team members and actively contributes to team goals. • Opportunities to assist with various projects

• Perform tasks at a country level associated with clinical research site activation activities in accordance with applicable local and/or international regulations, standard operating procedures, project requirements and contractual/budgetary guidelines. • Serve as Single Point of Contact in assigned studies for investigative sites, RSU Team Lead, Clinical Operations, Feasibility, Site Identification, Project Management and the client. • Ensure adherence to standard operating procedures (SOPs), work instructions, quality of designated deliverables and to project timelines. • Perform Regulatory, Start-up and Maintenance activities according to applicable regulations, SOPs and work instructions. • Review, prepare and negotiate site contracts and budgets with sites. • Prepare site regulatory documents, reviewing for completeness and accuracy. • Perform quality control of documents provided by sites. • Complete and submit approval request documents to Local Regulatory and Ethical Committees. • Ensure regulatory documents and approvals are granted, IP Release authorized and specific project deliverables are completed. • Review, track and follow up the progress, the approval and execution of documents, including contracts, regulatory, ethics ICF and IP Release documents, in line with project timelines. • Ensure accurate completion and maintenance of internal systems, databases and tracking tools with project specific information. • Review, establish and agree on project planning and project timelines. • Ensure overall project efficiency and adherence to project timelines. • Ensure monitoring measures are in place and implement contingency plan as needed. • Review and provide feedback to management on site performance metrics.

• Support Facilities Operations by dispatching service technicians/vendors through a CMMS technology platform to Aramark client locations requiring maintenance repairs or preventative service. • Respond to inbound inquiries received by phone, email or through a CMMS, generate work orders, dispatch service technicians/vendors, and follow through to ensure the service is completed in a timely and satisfactory manner. • Use professional etiquette/communication style to handle incoming inquiries received by multiple communication channels regarding service maintenance and repair requests for core trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.) • Dispatch service technicians/vendors in a timely manner using approved service providers and communicating pertinent information needed to provide assistance to clients • Utilize available technology systems to thoroughly and accurately gather information, monitor, troubleshoot, and document the progression of work orders. • Identify and escalate infrastructure challenges • Follow up with service technicians/vendors to ensure completion of services, and with customers to ensure satisfaction following completed work order • Assist clients and service technicians/vendors with general customer service inquiries; act as a liaison to resolve other issues as they arise; escalate issues as needed to Service Response Manager (SRM) and/or General Manager. • Rotational after-hours on-call schedule requirements, to include some holidays and weekends. • Operate in a remote environment and satisfactorily accomplish day to day operations without consistent direction and guidance.

• Provide technical support and perform preventive and corrective maintenance for medical imaging systems • Diagnose complex technical issues and carry out repairs • Collaborate with hospitals and technical teams to ensure high-quality service • Ensure compliance with Philips quality standards and regulatory requirements