• Support Facilities Operations by dispatching service technicians/vendors through a CMMS technology platform to Aramark client locations requiring maintenance repairs or preventative service. • Respond to inbound inquiries received by phone, email or through a CMMS, generate work orders, dispatch service technicians/vendors, and follow through to ensure the service is completed in a timely and satisfactory manner. • Use professional etiquette/communication style to handle incoming inquiries received by multiple communication channels regarding service maintenance and repair requests for core trade services (plumbing, electrical, HVAC, carpentry, appliances, pest control, etc.) • Dispatch service technicians/vendors in a timely manner using approved service providers and communicating pertinent information needed to provide assistance to clients • Utilize available technology systems to thoroughly and accurately gather information, monitor, troubleshoot, and document the progression of work orders. • Identify and escalate infrastructure challenges • Follow up with service technicians/vendors to ensure completion of services, and with customers to ensure satisfaction following completed work order • Assist clients and service technicians/vendors with general customer service inquiries; act as a liaison to resolve other issues as they arise; escalate issues as needed to Service Response Manager (SRM) and/or General Manager. • Rotational after-hours on-call schedule requirements, to include some holidays and weekends. • Operate in a remote environment and satisfactorily accomplish day to day operations without consistent direction and guidance.

• Provide technical support and perform preventive and corrective maintenance for medical imaging systems • Diagnose complex technical issues and carry out repairs • Collaborate with hospitals and technical teams to ensure high-quality service • Ensure compliance with Philips quality standards and regulatory requirements

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly.

• Responsible for the management and growth of an assigned book of business • Acquisition of new business with a focus on Technology Middle Market insurance customers • Analyze customers’ business information and claims history • Monitor clients’ activities to change the policies as risks evolve • Evaluate acceptability of individual risks and determine overall acceptability of risk, coverage terms and pricing • Work with agents/brokers to develop productive and profitable relationships • Ensure compliance with company underwriting guidelines and insurance regulators • Responsible for profitable results by maintaining high premium retention ratios • Manage accounts for assigned territory • Handle new and renewal submissions and endorsement requests from agents/producers • Document underwriting files to support analysis, coverage terms and pricing • Operate according to underwriting authority as delegated by manager • Lead renewal business initiatives for territory including execution of pricing, premium retention, coverage analysis, loss control needs, claim service needs and account stewardship • Provides clear instruction and guidance to underwriting support staff and operations staff • Mentor & coach junior underwriters and underwriting support staff