• Diseñar, documentar y ejecutar casos y escenarios de prueba, asegurando una cobertura adecuada según la criticidad del producto • Definir y llevar adelante estrategias de testing que garanticen una visión integral de la calidad • Involucrarte en etapas tempranas del desarrollo, participando activamente del ciclo completo del producto para prevenir defectos desde el inicio • Automatizar pruebas utilizando herramientas como Selenium IDE, contribuyendo a la eficiencia y escalabilidad del proceso de QA • Validar APIs REST y SOAP, así como aplicaciones mobile, asegurando el correcto funcionamiento funcional y técnico

• Take charge of the entire lifecycle of customer engagements in cybersecurity • Simulate attacks on computer systems, networks, applications, and digital assets • Conduct comprehensive assessments to identify problem areas • Present visionary solutions to customers and craft personalized proposals • Collaborate closely with other teams to disseminate vital information and recommended countermeasures • Document testing processes, findings, and insightful recommendations

• Gestionar el control documental de los proyectos. • Elaborar y administrar minutas de reuniones. • Realizar seguimiento de acuerdos y compromisos. • Gestionar el versionamiento de documentación. • Administrar repositorios documentales. • Asegurar el cumplimiento de estándares de calidad documental. • Ejecutar revisiones utilizando checklists de calidad. • Brindar soporte metodológico a los equipos de proyecto.

Role Description The Customer Assurance Specialist will provide excellent customer service to our customers and dealers by resolving high priority damages, defects, warehouse errors, and carrier issues that arise after the freight has left our distribution centers. Responsibilities/Expectations - Ensures that our customers/dealers are provided with quality customer service at every step of their inquiry. - Effectively and efficiently handle product claims within Salesforce CRM to ensure that the customer receives the appropriate resolution. - Ensures that all processes and procedures are maintained, and a proper resolution has been provided. - Properly maintains personal case queues within set parameters and closes claims within the required time frame. - Provide first class communication with customers/dealers by being proactive and professional via provided email and call-based software. - Professionally correspond with other departments within the company to foster awareness and data-driven resolutions for certain products or issues that arise. - Manage email inbox to ensure all issues are addressed in a timely manner. - Assist in gathering critical data on high priority issues and products. - Provide in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers. Qualifications - Ability to communicate effectively, verbally and in writing. - Ability to establish and maintain effective working relationships with employees and customers. - Ability to follow written and verbal instruction. - Experience using Salesforce or other CRM platforms to manage customer interactions, cases, and order-related inquiries preferred. - Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams. - Ability to multitask and conduct research. - Proficient keyboarding skills. - Time management skills. Requirements - High school diploma or equivalent. - Customer Service experience preferred. Physical Requirements - Prolonged periods of sitting and working on a computer. - Must be able to lift 15 pounds at a time. Benefits - Major medical, dental, and vision benefits available day one no waiting period. - Company-paid life insurance and employee assistance program for all employees. - 401K with company match. - Employee discount on Ubique Group products. - Free office chair for remote employees. - Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! - Ubique Group offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.