Accelerating brands and channels to compete for tomorrow’s ecommerce customer.
Ecommerce Account Manager – Native Mandarin Speaking
Location
Arizona + 12 moreAll locations: Arizona | Florida | Idaho | Iowa | Kentucky | Nebraska | Nevada | New Hampshire | Ohio | Pennsylvania | Tennessee | Texas | Utah
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Ecommerce Account Manager – Native Mandarin Speaking
Spreetail
• Support brand growth by identifying opportunities to increase GMV and helping develop competitive fulfillment solutions that align with each brand's business goals. • Partner with internal teams and brand stakeholders to turn strategic initiatives into actionable plans that drive execution and measurable results. • Manage day-to-day account health by monitoring key performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, proactively addressing issues as they arise. • Build trusted relationships with brand partners, lead regular communications, coordinate cross-functional initiatives, and deliver an exceptional client experience. • Prepare and present business performance reporting with actionable insights, lead weekly business reviews, track open action items, and ensure timely follow-up to keep accounts on track.
Job Requirements
- Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
- Bachelor's degree in Business, Finance, Project Management, Client Services, or a related field.
- 3–5+ years of experience managing e-commerce clients, account management, customer success, or project management, preferably supporting brands importing from China.
- Experience managing client relationships in a fast-paced environment and communicating effectively with stakeholders across multiple levels of an organization.
- Strong organizational, problem-solving, written, verbal, and presentation skills, with the ability to manage multiple priorities and deliver results independently.
Benefits
- We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
- We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
- We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
- We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
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