• Set the venture's direction and lead its execution • Refine the ICP, pricing model, and product positioning • Lead pilots with ecommerce sellers, convert them to paid engagements, and build the go-to-market motion • Partner with the FutureSight product and engineering team to ship V1 and iterate on user feedback • Lead the seed raise, supported by FutureSight's network and traction • Recruit and lead the founding team, and establish the cultural foundation of the company

Role Description The eCommerce Marketing Specialist will be an integral part of the Trulieve Marketing department, reporting to the Senior eCommerce Marketing Manager on the National Digital Marketing Website Team. This role will primarily focus on promotional pricing for campaigns, eCommerce daily deals, POS management, eCommerce product pricing matrices, testing, and analysis. Key Responsibilities: - Manage promotional pricing campaigns nationally and at the state level for SAP markets: FL, WV, and GA. - Create, confirm, manage, troubleshoot, and monitor pricing management rules using SAP Omni Channel Promotional Pricing Service (OPPS) and Magento (Adobe Commerce). - Ensure accurate and timely establishment of promotional pricing for customers. - Enable and disable product inventory based on market demand at the state and store levels. - Manage day-to-day needs with external vendors. - Work alongside cross-functional teams to ensure that the corporate website, eCommerce platforms, and promotional web content accurately reflect the marketing promotional calendar. Top-Level Duties: - Back-end promotional pricing management. - Front-end promotional pricing management. Qualifications - Bachelor's degree in marketing, advertising, IT, or a related field is preferred but not required. - Familiarity with SAP Omni Channel Promotional Pricing Service (OPPS) and Magento (Adobe Commerce). - Familiarity with Adobe Experience Manager (AEM) or an equivalent content management system (CMS). - Strong analytical skills and the ability to troubleshoot pricing issues. - Detail-oriented with excellent problem-solving skills. - Effective communication, collaboration, and organizational skills. - Ability to work in a fast-paced and dynamic work environment. - Flexibility of hours – some nights and weekends required. Requirements - Full-time with flexible hours depending on business needs. - Some nights and weekends are required. Benefits - A comprehensive benefits package including paid time off is offered with this position.

• Respond to customer inquiries through email • Resolve order, shipping, return, exchange, and product-related concerns • Manage and prioritize support tickets using a customer support platform • Investigate customer issues and provide timely, accurate resolutions • Escalate complex cases to the appropriate internal teams when needed • Maintain detailed and organized records of customer interactions • Collaborate with internal teams to ensure a seamless customer experience • Support the client with additional tasks and responsibilities as needed

Role Description The E-commerce Customer Support Specialist provides exceptional support to customers through email. In this role, you'll help resolve customer inquiries, manage support tickets, and ensure every customer receives timely, professional, and accurate assistance. If you're someone who enjoys solving problems, communicates clearly through writing, and thrives in a fast-paced environment, we'd love to hear from you. - Respond to customer inquiries through email - Resolve order, shipping, return, exchange, and product-related concerns - Manage and prioritize support tickets using a customer support platform - Investigate customer issues and provide timely, accurate resolutions - Escalate complex cases to the appropriate internal teams when needed - Maintain detailed and organized records of customer interactions - Collaborate with internal teams to ensure a seamless customer experience - Support the client with additional tasks and responsibilities as needed, in alignment with the role and overall business objectives Qualifications - Excellent written and verbal English communication skills - Minimum of 3 years of customer service experience with a primary focus on email support - Previous experience supporting customers for an e-commerce business is preferred - Experience using a ticketing platform such as Gorgias, Zendesk, Freshdesk, Help Scout, or similar - Strong problem-solving and critical thinking skills - Highly organized, detail-oriented, and able to manage multiple customer inquiries simultaneously - Available to work in US time zones (Graveyard shift in the Philippines) - Available to start within 2 weeks from job offer Requirements - Comfortable in using time-trackers (e.g. Time Doctor) - Own laptop/desktop, noise-cancelling headphones, and webcam - Reliable internet connection (at least 50 Mbps) - Available backup equipment in cases of power and internet outages Benefits - 💰 Competitive Compensation: Monthly salary starting at PHP 40,000 - PHP 50,000, with flexibility for higher compensation based on experience and qualifications. - 🏥 Comprehensive Health Coverage: Access to high-quality medical insurance for you and your loved ones. - ✈️ Paid Time Off and Sick Leave: Generous paid time off and sick leave policies for work-life balance. - 🎉 Service Recognition and Rewards: Celebrate milestones with our Elite VA program, honoring commitment and achievements.