Role Description We are looking for a highly skilled Sales Quality & Performance Specialist to help elevate the quality and effectiveness of our sales team. This is not a traditional management role — instead, you will act as a critical partner to leadership by auditing sales interactions, identifying improvement opportunities, and coaching the team to perform at a higher level. This role is ideal for someone with strong consultative sales experience who can break down what “great” looks like and help others consistently execute it. - Conduct in-depth audits of sales activities across multiple channels, including: call recordings, emails, SMS / chat conversations; - Evaluate performance against company sales processes, frameworks, and best practices; - Identify gaps in: discovery and needs analysis, objection handling, communication clarity and tone, closing techniques, follow-up quality; - Provide structured, actionable feedback to individual sales reps; - Work closely with leadership to: Improve sales scripts and processes, refine messaging and positioning, and identify trends and recurring performance issues; - Track and report on team performance, quality scores, and improvement over time; - Support onboarding and ongoing training by sharing best practices and examples. Qualifications - Strong sales background (mandatory): - Proven experience in consultative sales (B2B or high-ticket B2C preferred) - Deep understanding of sales frameworks and buyer psychology - Experience reviewing or improving sales performance - Prior experience in QA, auditing, coaching, or sales enablement is highly preferred - Excellent English skills (C1–C2 level or equivalent) - Ability to evaluate nuance in tone, persuasion, and communication - Analytical mindset - Ability to assess conversations critically and objectively - Strong communication skills - Can deliver clear, constructive, and actionable feedback - High attention to detail - Availability to work US business hours Requirements - Strong sales background (mandatory) - Proven experience in consultative sales (B2B or high-ticket B2C preferred) - Deep understanding of sales frameworks and buyer psychology - Experience reviewing or improving sales performance - Prior experience in QA, auditing, coaching, or sales enablement is highly preferred - Excellent English skills (C1–C2 level or equivalent) - Ability to evaluate nuance in tone, persuasion, and communication - Analytical mindset - Ability to assess conversations critically and objectively - Strong communication skills - Can deliver clear, constructive, and actionable feedback - High attention to detail - Availability to work US business hours Benefits - Compensation: $2000 to $2200 per month Company Description Ready to make an impact? Apply now and join our team.

• Execute sales strategy and drive revenue growth. • Analyze market trends, customer needs, and competitive landscape to identify new opportunities and adjust strategies as needed. • Build and maintain strong relationships with key clients, partners, and stakeholders. • Oversee major accounts and negotiate high-value contracts. • Act as an expert for Freestar products and industry trends. • Prepare briefings, RFPs, case studies, and other GTM materials. • Review potential deals for pricing, strategy and profitability. • Continually optimize the sales process; creating scripts, email templates, decks, and reusable demo agendas. • Work closely with other departments to ensure a cohesive approach to achieving company objectives. • Represent the company at industry events, conferences, and networking functions. • Handle delicate situations that have been escalated and require a high level of skill and temperament to defuse and resolve.

• Assisterai i clienti tramite telefono, email e chat • Rispondere alle richieste dei clienti tramite telefono, email e chat • Risolvere domande, reclami e richieste con empatia e professionalità • Collaborare con il team per migliorare continuamente processi e qualità del servizio

• Du telefonierst Sales-Listen, führst Erstberatungen durch und lernst den kompletten Sales-Prozess von der Leadqualifizierung bis zum Abschluss kennen. • Dabei arbeitest du eng mit den Gründer:innen zusammen und entwickelst ein Gespür für KI gestütze Prozesse. • Du wirst aktiv an unserem innovativen Projekt zur KI-gestützten Telefonie mitarbeiten. • Du gestaltest unsere Vertriebsprozesse aktiv mit, bringst deine Ideen zur Verbesserung ein und hilfst dabei, neue Sales-Strategien zu testen und umzusetzen.