At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Lead NetOps Engineer, you'll design and evolve the network infrastructure that keeps our global platform fast, resilient, and ready to scale. You'll lead complex solutions across data centers, remote sites, and hybrid cloud environments while partnering across the organization to deliver secure, reliable network systems. In this role, you'll shape the future of our infrastructure through automation, cloud networking, and technical leadership that strengthens how our teams build and operate at scale. What You'll Do - Design and lead complex network solutions across data centers, remote sites, and hybrid cloud environments, including AWS, GCP, advanced firewall, routing, switching, VPN, and BGP technologies. - Implement advanced infrastructure as code patterns, including remote state, modules, and workspaces. - Design automation and infrastructure as code solutions for multi-vendor network platforms, including FortiGate, Aruba, and Juniper. - Triage, debug, and resolve complex production issues while driving a culture of accountability and operational excellence. - Act as a technical mentor and coach, providing guidance and feedback that helps engineers grow and deliver their best work. - Play a critical role in shaping the team's technical roadmap and engineering direction while fostering a culture of ownership and continuous learning. - Join the on-call rotation, taking ownership of incident resolution and providing senior-level escalation support for critical outages. - Maintain the health, performance, and security of our global infrastructure across hybrid environments using observability tools such as Datadog. What You'll Bring - Bachelor's degree in Computer Science or any suitable combination of education, experience, and training. - At least 5 years of network administration experience with routers, switches, firewalls, VPNs, and routing and switching protocols, including at least 3 years of cloud networking experience across AWS, GCP, and hybrid data center connectivity. - Proven ability to architect, build, and scale complex network infrastructure. - A strong track record of mentoring engineers, leading change and design reviews, and driving high-impact technical decisions across cross-functional teams. - Hands-on experience with Aruba switching and FortiGate firewalls, along with a strong understanding of BGP, routing, switching, VPNs, firewalls, and hybrid cloud connectivity. - Proven experience with infrastructure as code, Git-based workflows (GitOps), and advanced scripting in Python and Bash. - Experience with monitoring tools such as Datadog and hands-on familiarity with AI-assisted engineering tools, including Claude, Codex, and Gemini. - Strong communication, collaboration, and mentoring skills, with the ability to influence technical roadmaps, align cross-functional teams, explain complex infrastructure concepts to technical and non-technical stakeholders, and develop engineering talent through coaching and technical guidance. - Strong analytical and problem-solving skills, with the ability to remain composed while leading the resolution of critical production issues. #LI-OK1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

• Overseeing daily payment operations across multiple processors and regions • Focus on chargeback management, KPI tracking, and issue resolution • Work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve seller experience • Assist with the end-to-end chargeback process • Monitor chargeback volumes, win rates, and related KPIs • Apply and continuously build knowledge of card network chargeback rules and evidence requirements • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses • Monitor payment processor dashboards and alerts to identify potential issues or disruptions • Track key payment and chargeback metrics using existing reports and tools • Support analysis of trends • Assist in preparing recurring reports and summaries for internal stakeholders • Support Tier I–II payment-related inquiries from sellers and internal teams • Investigate routine issues related to settlements, refunds, disputes, or processor behavior. • Collaborate with Finance, Risk, Support, and Product teams to resolve issues • Help document and maintain standard operating procedures for chargebacks and payment operations • Contribute ideas and feedback to improve processes, tooling, and reporting • Share observations and insights with senior team members to support ongoing optimization efforts

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.

• Act as a strategic partner to Sales, Marketing and Customer Success leadership, supporting decision-making at operational, tactical and executive levels; • Lead the development and continuous improvement of Revenue Operations (RevOps) processes, focusing on data, tools, processes and enablement; • Structure and facilitate revenue review forums and alignment rituals across areas; • Create, maintain and evolve dashboards, reports and predictive growth and forecasting models; • Support the dissemination of an analytical culture and adoption of a self-service BI model; • Optimize the tools stack (CRM, marketing automation, BI), ensuring data integrity and reliability; • Identify and implement process and workflow automation opportunities, reducing operational friction; • Serve as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into organizational strategy.