FastSpring

• Overseeing daily payment operations across multiple processors and regions • Focus on chargeback management, KPI tracking, and issue resolution • Work closely with senior team members to manage chargebacks, monitor payment performance, investigate anomalies, and support cross-functional efforts to reduce risk and improve seller experience • Assist with the end-to-end chargeback process • Monitor chargeback volumes, win rates, and related KPIs • Apply and continuously build knowledge of card network chargeback rules and evidence requirements • Coordinate with sellers and internal teams to collect supporting documentation for dispute responses • Monitor payment processor dashboards and alerts to identify potential issues or disruptions • Track key payment and chargeback metrics using existing reports and tools • Support analysis of trends • Assist in preparing recurring reports and summaries for internal stakeholders • Support Tier I–II payment-related inquiries from sellers and internal teams • Investigate routine issues related to settlements, refunds, disputes, or processor behavior. • Collaborate with Finance, Risk, Support, and Product teams to resolve issues • Help document and maintain standard operating procedures for chargebacks and payment operations • Contribute ideas and feedback to improve processes, tooling, and reporting • Share observations and insights with senior team members to support ongoing optimization efforts

• Working within agile software development teams, lead design and development of product features for payment processing, subscription billing, and reporting platforms • Lead integrations with external platforms • Ensure a robust software delivery process • Debug and troubleshoot complex issues • Reduce time to market by decomposing large feature requirements • Participate in design and code review • Mentor junior members of the development team • Manage software issues through tickets • Lead the adoption of best practices for coding standards • Work with other team members to incorporate business and regulatory requirements into product solutions • Flexible hours to work with local and remote team members • Respond to production issues and apply continuous improvement techniques.

• Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients. • Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership. • Connect technical needs to business outcomes, ensuring that technical engagement and solutions directly support long-term customer revenue goals and growth. • Translate client technical requirements or challenges into short-term Product & Engineering feature requests or bug fixes as well as long-term input into FastSpring's strategic roadmap. • Collaborate with the broader Customer Success Engineering and Customer Success teams in their client work, leveraging each other's experience and expertise to support clients. • Proactively identify, forecast and progress commercial opportunities with FastSpring's managed clients. • Lead executive business reviews on a regular cadence with clients. • Operate cross-departmentally, working closely with FastSpring's Success, Support, Sales, Marketing, Finance, Product and Engineering departments.

About the Company: FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations. We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax. Position Overview: FastSpring is looking for a self-driven, coachable, and relentlessly curious Senior Sales Development Representative to join our growing APAC sales team. This is a unique opportunity to help shape our presence in the expansive APAC region, which offers incredible chances to learn, grow, and drive revenue growth. You’ll play a key role in expanding our reach in industries navigating the complexities of global eCommerce, such as SaaS, software, gaming, and digital products. This is a great opportunity to be mentored in tech sales while improving processes and systems that will help you develop and master your sales techniques. The most successful candidates are curious, self-motivated, and driven to grow—people who thrive on learning, actively seek feedback, and stay motivated from within. Confident communication, resilience, a desire to learn, and energy for connecting with potential customers are all key to success in this role. This position is remote, with some travel expected for tradeshows, in-person team onsites and events. Typical Daily Responsibilities: - Develop and execute targeted outbound strategies to generate awareness and pipeline for FastSpring across SaaS, software, gaming, and digital product markets. - Identify and prioritize high-value accounts; build account engagement strategies to penetrate complex organizations. - Lead disciplined, multi-channel prospecting (calls, personalized email, video, social) and continuously refine messaging to improve conversion. - Partner strategically with Account Executives to map stakeholders, coordinate outreach, and deliver high-quality meetings aligned with ICP and revenue priorities. - Maintain rigorous pipeline hygiene in Salesforce, capturing engagement insights and tracking account progression. - Navigate early conversations with senior stakeholders, uncover business challenges, and position FastSpring’s value effectively. - Contribute to outbound playbooks by testing new approaches, sharing best practices, and elevating team prospecting standards. - Represent FastSpring at industry events to expand market awareness and generate strategic pipeline opportunities. Skills and Qualifications: - 1+ years of quota-carrying lead generation experience in a B2B SaaS environment - Strong communication skills, with the ability to engage senior stakeholders through clear written and verbal messaging. - Business proficiency in spoken Mandarin and English required; ability to conduct professional conversations and outreach across both languages (written Mandarin a plus). - Highly autonomous operator with a proven ability to prioritize accounts, manage pipeline activity, and execute outbound strategy independently. - Demonstrated ability to thrive in high-growth, fast-paced sales environments, maintaining focus and consistency while managing multiple priorities. - Strong analytical and problem-solving skills, with the ability to quickly assess prospect needs, navigate objections, and advance conversations toward qualified opportunities. - Demonstrated interest and familiarity with payments, gaming, eCommerce, or digital product ecosystems, with the ability to quickly understand complex platforms and value propositions. - Growth mindset with a track record of refining prospecting techniques and improving outreach performance in evolving markets. Preferred Qualifications: - Experience within the payments industry. - Experience within the gaming industry. - Experience selling into the Greater China Market Compensation: Compensation for this role includes a base salary range of SGD110,000–150,000, with a 55/45 base-to-variable split. This equates to on-target earnings (OTE) of approximately SGD200,000–272,700, with the remaining 45% of compensation tied to performance-based commission About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

• Lead the design and construction of a next-generation data warehouse optimized for improved efficiency, performance, and massive scale. • Build and maintain robust data pipelines for real-time ingestion from large-scale production transactional databases containing hundreds of millions of rows. • Develop real-time data transformation layers to ensure the data warehouse reflects live business activity, enabling "up-to-the-minute" analytics for our ecosystem. • Partner with the Senior Data Product Manager to define, evangelize, and execute a data roadmap that meets both internal and external customer needs. • Research and select appropriate technical solutions, coordinate delivery with dedicated agile teams, and champion engineering best practices. • Rigorously test and validate data integrity, establishing and measuring success metrics for system performance and data reliability. • Work closely with stakeholders to develop technical business cases for new initiatives, ensuring alignment across the development organization.

About the Company: FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency. We pride ourselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations. We are committed to building an inclusive work environment, and we invest in our employees by helping team members grow and develop professionally. We are developers, technologists, and business professionals who are globally-minded, customer-focused, and driven by constant innovation. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast and Halifax. Position Overview: FastSpring is seeking a Vice President, Product Management to lead product strategy and drive innovation in a high-velocity global environment of a PE-backed Merchant of Record. This role will be instrumental in shaping the next generation of products that enable our sellers to scale, optimize revenue, and operate seamlessly across markets. As the leader of the Product Management function, you will lead a lean, high-impact team where strategic clarity is our greatest lever. In our growing environment, success is not about growth at all costs. It comes from mastery of the Product Operating Model and disciplined, data-driven trade-offs. Reporting to the CPTO, you are a product leader with payments expertise and a sophisticated understanding of modern commerce ecosystems, with exposure to embedded finance, SaaS platforms, or related domains. This is a true player-coach role. You are equally comfortable developing talent as you are rolling up your sleeves to personally own critical workstreams or translate complex technical requirements into customer-centric solutions. You will be expected to lead from the front by working directly with customers, teams, and tools to prototype, test, and refine both products and how we build them. You will also play a key role in evolving how product development operates at FastSpring by incorporating more automated, intelligence-assisted, and high-leverage approaches across the lifecycle while maintaining a pragmatic, execution-first mindset. We are looking for a pragmatic innovator who is passionate about solving real-world developer and end-user problems. You see generative AI as a vital tool to amplify a team’s output and ensure we outmaneuver larger competitors through efficient execution and high-velocity learning. We believe the way products are built is undergoing a fundamental shift. This role is for someone excited to help shape what comes next. Responsibilities and Impact: - Refine and drive the product vision and strategy across our global payments and subscription platform. Fully transition the team to an outcome-based Product Operating Model aligned to FastSpring’s growth and disciplined resource allocation. - Lead the charge in embedding generative AI within the product lifecycle, from automating documentation and data synthesis to optimizing discovery, while actively using and evolving these approaches in your own work. - Lead and mentor the Product Management team, raising the bar on how PMs think, operate, and collaborate. Establish consistent, high-quality product practices through hands-on coaching and direct engagement, not just process definition. - Operates as a true player-coach by personally owning critical workstreams, writing technical specs where needed, and working alongside Engineering to solve complex problems across payments infrastructure and global compliance. - Own the full product lifecycle, from discovery and prioritization to go-to-market, maintaining close proximity to execution and ensuring strategy is grounded in real-world feedback and outcomes. - Partner deeply with Engineering, Customer, Sales, and Marketing to drive alignment, accelerate delivery, and ensure successful adoption. Build strong credibility with technical teams through shared ownership and high standards. - Dedicate significant time to the craft of product management by developing team capabilities in continuous discovery, commercial acumen, and stakeholder management to build a culture of extreme ownership and high performance. - Develop deep insights into customer needs, market trends, and competitive dynamics. Use a data-driven approach to identify growth opportunities and inform build versus buy decisions in a resource-conscious environment. - Champion a pragmatic, data-driven culture that prioritizes actionable insights over vanity metrics. Define clear success metrics, navigate trade-offs, and continuously refine the user experience to drive unit economic growth. - Serve as a key member of the leadership team, ensuring a cohesive, scalable, and differentiated product experience across the ecosystem while contributing to long-term company strategy. Qualifications: - 10+ years of Product Management experience, including 3+ years leading and developing product teams in high-growth SaaS or fintech environments. - Proven track record of building and developing high-performing product teams, with demonstrated ability to coach and elevate individual and team performance. - Proven track record of defining and delivering successful product strategies that drive revenue growth, customer adoption, and market differentiation. - Deep experience in subscription management, billing, embedded finance, B2B2C SaaS, or payments ecosystems. Strong understanding of global commerce, including compliance, taxation, and cross-border transactions is preferred. - Demonstrated ability to earn trust and credibility with engineering teams through strong partnership and execution. - Strong strategic thinker with the ability to translate complex technical and business challenges into scalable product solutions. - Experience partnering closely with engineering teams to deliver technically sophisticated products. - Hands-on mindset with comfort engaging directly in tools, systems, and workflows to prototype ideas and validate concepts. - Data-driven mindset with experience leveraging metrics, experimentation, and customer insights to inform product decisions. - Excellent communication skills with the ability to influence senior leadership and Board-level audiences. - Experience operating in fast-paced, high-growth environments, managing multiple priorities and driving outcomes with urgency. - Bachelor’s degree in business, computer science, or a related field. MBA or advanced degree is a plus. Consistent with FastSpring's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $190,000—$300,000 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

• Refine and drive the product vision and strategy across our global payments and subscription platform. Fully transition the team to an outcome-based Product Operating Model aligned to FastSpring’s growth and disciplined resource allocation. • Lead the charge in embedding generative AI within the product lifecycle, from automating documentation and data synthesis to optimizing discovery, while actively using and evolving these approaches in your own work. • Lead and mentor the Product Management team, raising the bar on how PMs think, operate, and collaborate. Establish consistent, high-quality product practices through hands-on coaching and direct engagement, not just process definition. • Operates as a true player-coach by personally owning critical workstreams, writing technical specs where needed, and working alongside Engineering to solve complex problems across payments infrastructure and global compliance. • Own the full product lifecycle, from discovery and prioritization to go-to-market, maintaining close proximity to execution and ensuring strategy is grounded in real-world feedback and outcomes. • Partner deeply with Engineering, Customer, Sales, and Marketing to drive alignment, accelerate delivery, and ensure successful adoption. Build strong credibility with technical teams through shared ownership and high standards. • Dedicate significant time to the craft of product management by developing team capabilities in continuous discovery, commercial acumen, and stakeholder management to build a culture of extreme ownership and high performance. • Develop deep insights into customer needs, market trends, and competitive dynamics. Use a data-driven approach to identify growth opportunities and inform build versus buy decisions in a resource-conscious environment. • Champion a pragmatic, data-driven culture that prioritizes actionable insights over vanity metrics. Define clear success metrics, navigate trade-offs, and continuously refine the user experience to drive unit economic growth. • Serve as a key member of the leadership team, ensuring a cohesive, scalable, and differentiated product experience across the ecosystem while contributing to long-term company strategy.

• Define, evangelize, and execute a data product roadmap that services our sellers needs by providing actionable insights in and out of the FastSpring ecosystem. • Analyze payments, dispute, and revenue data to inform seller business strategies. • Identify and prioritize new product opportunities based on internal and external research and deep understanding of customer challenges and market trends. • Work closely with a dedicated agile development team to define user stories, research appropriate technical solutions, coordinate delivery, and drive adoption. • Gather and synthesize user feedback from various inputs to identify, prioritize, and champion new product opportunities to drive business outcomes. • Collaborate with internal and external stakeholders to develop business cases for new product development ideas, lead the prioritization of these ideas, and work to gain alignment across the business. • Develop a deep understanding of the market and our users by interviewing customers and stakeholders, conducting competitive analysis, and keeping abreast of industry news and trends. • Rigorously test and validate new ideas, present fact-based rationale for product prioritization initiatives, and establish and measure success metrics. • Define and measure product feature success based on objective and observable criteria.

• Plan and execute multi-channel demand generation campaigns targeting video game publishers, developers, and studios. • Own the end-to-end campaign lifecycle: strategy, messaging, execution, optimization, and reporting. • Drive qualified lead acquisition across inbound and outbound channels. • Collaborate closely with the Sales team to align campaign targeting, lead generation, and execution. • Partner with the Product Marketing team to ensure campaign messaging aligns with product positioning, use cases, and differentiators. • Collaborate with the broader Marketing team to refine assets such as landing pages, case studies, and event materials. • Define success metrics and KPIs for each campaign, including lead generation and revenue. • Analyze campaign performance to inform future campaign planning. • Present clear, actionable insights to company leadership. • Maintain a strong understanding of trends in payments and monetization in the video game industry. • Travel 2x per quarter for events and team on-sites. • Have fun!

• Coordinate product launch messaging and releases, ensuring all GTM teams (Sales, Success, Support) are enabled with the right messaging and materials. • Translate technical capabilities from product (via PRDs or other documentation) into clear, benefit-driven narratives that resonate with SaaS, Gaming, and Mobile App audiences. • Create pitch decks, one pagers, and battlecards that help GTM teams navigate technical discussions with confidence. • Comfortable presenting and conducting training in large forums, including in all-company meetings. • Track competitor development updates and developer trends to ensure FastSpring remains competitive in its market position. • Using your coding skills (HTML/CSS/JS) to build POC examples of how FastSpring’s systems can support unique use cases (e.g., a gaming web store or SaaS checkout flow). • Execute on strategy for FastSpring’s Developer Relations program, ensuring a consistent stream of content and resources that empower the FastSpring developer community. • Write technical documentation and developer-centric content including API tutorials, integration guides, and technical blog posts