• Act as a strategic partner to Sales, Marketing and Customer Success leadership, supporting decision-making at operational, tactical and executive levels; • Lead the development and continuous improvement of Revenue Operations (RevOps) processes, focusing on data, tools, processes and enablement; • Structure and facilitate revenue review forums and alignment rituals across areas; • Create, maintain and evolve dashboards, reports and predictive growth and forecasting models; • Support the dissemination of an analytical culture and adoption of a self-service BI model; • Optimize the tools stack (CRM, marketing automation, BI), ensuring data integrity and reliability; • Identify and implement process and workflow automation opportunities, reducing operational friction; • Serve as a bridge between technical teams (Product, Engineering and Data) and business areas, ensuring RevOps learnings and practices are integrated into organizational strategy.

Role Description The PMO Operations Reliability SLA Lead role leads and rolls out the PMO SLA governance model for service catalog, service tiers, response/resolution expectations, escalation paths, ownership model, reporting cadence, and internal/external provider obligations—along with overall operational delivery visibility for leadership. The primary focus is establishing, managing, and reporting the SLA process across internal teams and, where needed, external vendors or commercial providers — ensuring service expectations, support obligations, response times, escalation paths, and reporting are clearly defined and visible. This is a governance and coordination role, not a hands-on technical operations role. The role leads to what service level the business needs and how it should be governed. DevOps/Technology defines how that service level is technically measured, monitored, operated, and achieved. Success depends on SLA and service-management expertise, portfolio and operational coordination, vendor management, stakeholder leadership, and enough technical literacy to partner credibly with DevOps/Technology. Qualifications - Bachelor’s degree in Business, Information Technology, Operations, or a related field; equivalent practical experience considered. - PMP/PgMP and/or service-management certification (e.g., ITIL) preferred. - Agile certification a plus; cloud or security familiarity helpful but not required. - 5–8+ years in PMO, program/portfolio management, IT service management, or operational governance, including experience leading cross-team governance processes. - Demonstrated experience establishing and managing SLA/service-level governance across internal teams and external/commercial vendors. - Track record of operational delivery visibility — portfolio/intake governance, capacity coordination, and leadership reporting. - Experience partnering with DevOps/SRE/Technology teams and translating business needs into technical requirements (without owning technical execution). - Vendor and commercial-provider management experience, including SLA negotiation and oversight. - Exposure to reliability, production support, security, and architecture concepts sufficient to govern and report on them credibly; M&A/vendor-transition experience a plus. Requirements - Establish and rollout the SLA governance process across internal teams and external/commercial providers. - Define business-facing SLA expectations with stakeholders — service priorities, support needs, escalation requirements, and acceptable service levels. - Partner with DevOps/Technology to translate business SLA expectations into technical SLOs, SLIs, monitoring, and operational reporting — without owning the final technical definitions. - Ensure SLA commitments, support models, escalation paths, and reporting expectations are documented and visible to leadership. - Track SLA performance, incident trends, production-support health, and operational risk using data and reporting provided by Technology Ops. - Maintain portfolio-level visibility into service catalog, service tiers, production support, and reliability. - Track operational initiatives that consume the SLA Governance Model. - Help leadership understand operational tradeoffs between BAU, security, architecture, reliability, and project delivery. - Report SLA, incident, reliability, and operational trends (provided by Technology Ops) in a clear, leadership-ready form. - Act as the bridge between business stakeholders and DevOps/Technology — translating business needs into governed service levels, and technical reporting back into business insight. - Build shared ownership of service levels across teams and influence outcomes without direct authority over technical execution. - Accountable for ensuring that all discussions result in clear decisions, defined ownership, actionable next steps, agreed scope boundaries, documented trade-offs, and transparent follow-through. Benefits - Competitive salary and annual bonus - Flexible time off and company recognized holidays - 401k Pension Plan with company match contributions - Short-Term and Long-Term Disability - Life Insurance- Basic, Voluntary, and AD&D - Healthcare- Medical, Dental, Vision, and MDLive - Flexible spending & Health Savings Accounts (HSA) - Employee Assistance Program (EAP)

Role Description The translator will be responsible for supporting our Spanish-speaking US business with timely, accurate translations of communications and materials using manual and computer-assisted methods. Building and maintaining translation memory databases will be a key responsibility of this role. The translator will work cross-functionally and with the Lead Translator: Field Communication & Sr. Translator, MX, to keep stores aligned and informed with written materials translated from English to Spanish. This role will focus on daily communication, store processes and procedures, training materials, and resource library documents. Responsibilities - Translate all US/CDA-facing communication content from English to Spanish. - Develop translation memory databases and glossaries to ensure consistency. - Deliver all translated materials accurately and within established deadlines. - Proofread finished materials so the original meaning, format, and tone align with AEO brand standards. - Format visual materials and graphics post-translation to maintain visual consistency across brands. - Collaborate with cross-functional partners to establish and improve translation processes for field-facing materials. - Cultivate a deep understanding of business processes and context to guarantee accurate translation and interpretation. - Maintain detailed translation logs and project timelines. Qualifications - Bachelor's Degree or equivalent certification in Translation or Interpreting. - Minimum Experience: 3 years translating or interpreting. - Fluent in both English and Spanish. - Efficient in Adobe InDesign and Canva. - Skilled in Google Office applications (Docs, Sheets, Slides) and PDF formats. - Familiarity with learning management systems and SCORM. - Experience working with CAT tools and Translation Memories. - Strong verbal and written communication skills. - Self-motivated with a critical attention to detail and deadlines. - Excellent organizational skills. - Ability to work well under pressure and deadlines. - Ability to translate an average of 1500 words per day. Requirements - Actual starting pay is determined by various factors, including but not limited to relevant experience and location. - Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits. - Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. - AEO may also provide discretionary bonuses and other incentives at its discretion. Company Description American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed. Rooted in optimism, inclusivity and authenticity, AEO’s brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners. At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed–inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey. We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone.

WHO WE ARE Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn WealthTech of the Year 2025 - Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024 - Presented by CNBC ABOUT THIS ROLE The Operations Specialist (Corporate Actions) is an entry-level role responsible for supporting the accurate and timely processing of corporate action events. This includes the identification, notification, and processing of voluntary and mandatory corporate actions such as dividends, mergers, stock splits, spin-offs, and tender offers. The ideal candidate is detail-oriented, eager to learn, and comfortable working in a fast-paced financial services environment. Key Responsibilities - Corporate Actions Processing: Assist in identifying, validating, and processing mandatory and voluntary corporate action events, ensuring accurate and timely completion across client accounts. - Notification & Communication: Distribute corporate action notifications to internal stakeholders and clients; respond to inquiries regarding upcoming or in-progress events. - Reconciliation: Support daily reconciliation of corporate action positions and entitlements against custodian and depository records to ensure data accuracy. - Election Processing: Collect and submit client elections for voluntary corporate actions (e.g., rights offerings, tender offers, exchange offers) within required deadlines. - Entitlement Calculations: Assist with calculating and verifying cash and stock entitlements resulting from corporate action events. - Compliance & Controls: Adhere to all relevant regulatory requirements and internal policies; support audit and regulatory inquiries as needed. - Issue Resolution: Identify and escalate discrepancies, missing elections, or processing errors in a timely manner to mitigate risk and financial exposure. - Reporting: Prepare and maintain reports on corporate action events, processing status, and outstanding items for review by senior team members. Education and Experience - Bachelor's degree in Finance, Accounting, Economics, Business, or a related field or equivalent work experience. - 0–2 years of relevant experience in financial services; internship experience in operations, corporate actions, or securities processing is a plus. - Basic understanding of financial markets and common types of securities (equities, fixed income, mutual funds). - Familiarity with the corporate actions lifecycle is a plus but not required; training will be provided.   Preferred Qualifications -  Experience or coursework in securities operations, brokerage back-office, or financial services operations. - Exposure to financial data platforms such as Bloomberg or Reuters. - Basic proficiency in Microsoft Excel; experience with SQL or data tools is a bonus. - Pursuit of or interest in professional certifications such as FINRA Series 99, CFA, or similar designations.   Knowledge, Skills, and Abilities -  Strong attention to detail with the ability to identify discrepancies in large data sets. - Clear and professional written and verbal communication skills for interaction with internal teams and clients. - Ability to prioritize and manage multiple tasks effectively under tight deadlines. - A collaborative mindset and willingness to learn in a team-oriented environment. - Comfort working with technology and financial systems; adaptable to new tools and processes. Working Environment: - This role will work in a Nightshift schedule following Central Time Zone - Can work remotely with strong and stable internet connection - Willing to work on a hybrid setup - 2x a week in office at 4th Ave, BGC, Taguig ​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Rewards We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.