Qellus, LLC

• Provide day-to-day support for OpenText VIM, including troubleshooting issues, resolving errors, and ensuring system availability. • Monitor and maintain VIM workflows, document types, and approval processes to ensure efficient invoice processing. • Perform root cause analysis for recurring issues and implement preventive measures. • Configure and customize OpenText VIM components, including OCR, workflows, and business rules, to meet business requirements. • Support enhancements and updates to VIM configurations based on user feedback and process improvements. • Ensure seamless integration of OpenText VIM with SAP or other ERP systems. • Assist end-users with VIM-related queries, including invoice processing, approval workflows, and exception handling. • Provide training and documentation to users on VIM functionalities and best practices. • Manage and resolve support tickets related to VIM in a timely manner, adhering to SLAs. • Escalate complex issues to senior technical teams or OpenText support as needed. • Support system upgrades, patches, and enhancements for OpenText VIM. • Conduct testing (unit, integration, and user acceptance testing) to validate system changes and ensure functionality. • Maintain detailed documentation of configurations, processes, and issue resolutions. • Generate reports on invoice processing metrics, system performance, and issue resolution status. • Work closely with onshore and offshore teams, including accounts payable, IT, and business stakeholders, to align on requirements and deliverables. • Participate in regular status meetings and provide updates on support activities.

• Design and implement OpenText Extended ECM solutions that integrate with SAP systems • Integrate OpenText Extended ECM with SAP using integration methods such as SAP ArchiveLink, CMIS, SAP Fiori • Manage the lifecycle of unstructured content and ensure proper metadata management • Lead the deployment of OpenText Extended ECM in various environments (cloud, on-premises, hybrid) • Develop custom workspaces within OpenText ECM tailored to SAP use cases • Lead and mentor implementation teams, coordinating with OpenText Professional Services and cross-functional teams

• Drive new customer acquisition through outbound prospecting, relationship building, and identifying market white space/ideal accounts. • Execute the full sales cycle, from discovery and solution development through proposal creation, contract negotiation, and close. • Conduct strategic discovery sessions and effectively diagnose prospective customers’ business challenges across SAP, OpenText, and related enterprise application environments. • Operate within a disciplined sales process (e.g., defined qualification criteria, next-step rigor, forecasting hygiene) and maintain accurate, timely CRM updates. • Clearly articulate Qellus’ differentiated value proposition and translate technical capabilities into compelling business outcomes. • Develop and maintain an opportunity pipeline by researching and targeting qualified prospects and leveraging industry events, partnerships, referrals, SAP channel relationships, and other customer acquisition initiatives. • Effectively qualify and prioritize opportunities based on strategic fit, potential business value, and our qualification criteria. • Collaborate with Qellus delivery and solution architecture teams to shape custom solutions that address client-specific requirements. • Build and manage relationships with SAP ecosystem partners and stakeholders to generate channel-sourced and co-sell opportunities. • Stay current on OpenText, SAP, and ECM industry trends to position Qellus’ solutions in the context of emerging challenges and needs. • Provide insight and ideas to marketing and leadership teams on messaging and campaigns that can accelerate pipeline growth.

• Design and implement AI-enabled solutions on SAP BTP (SAP Document AI, SAP AI Foundation, Generative AI Hub, SAP BTP Integration). • Build production-ready AI use cases including intelligent document processing, RAG, and AI agents. • Integrate with OpenText Extended ECM. • Define clean-core compliant architectures using SAP BTP extensibility patterns. • Ensure enterprise-grade security, governance, and data privacy compliance.

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.

• Design and implement AI-enabled solutions on SAP BTP (SAP Document AI, SAP AI Foundation, Generative AI Hub, SAP BTP Integration). • Build production-ready AI use cases including intelligent document processing, RAG, and AI agents. • Integrate with OpenText Extended ECM. • Define clean-core compliant architectures using SAP BTP extensibility patterns. • Ensure enterprise-grade security, governance, and data privacy compliance.

• Perform day-to-day OpenText Content Server administration, including: • user, group, and role management • permission and inheritance configuration • workspace, folder, and object administration • Manage categories, attributes, and metadata updates as part of operational support. • Support configuration changes under change-management control. • Monitor and manage Content Server background jobs, queues, and scheduled tasks. • Identify and resolve job failures, backlogs, and performance issues. • Coordinate restarts and maintenance activities as per operational procedures. • Handle L2/L3 incidents and service requests in line with SLAs. • Perform root-cause analysis for recurring issues and implement corrective actions. • Provide timely communication and updates to stakeholders. • Provision and de-provision users and groups. • Troubleshoot access, permission, and visibility issues. • Support onboarding/offboarding and role-based access changes. • Analyze Content Server logs and diagnostics to identify issues. • Support resolution of: • login/authentication issues • performance degradation • configuration inconsistencies • Coordinate with infrastructure, DB, and network teams as required. • Support deployment of configuration changes and fixes across environments. • Assist with patching, upgrades, and post-deployment validation. • Maintain environment consistency between Dev, QA, and Prod. • Maintain operational documentation, runbooks, and SOPs. • Ensure compliance with audit and governance requirements. • Contribute to continuous improvement initiatives within the AMS framework.

OpenText Technical Architect (US Citizenship) Department: Delivery Employment Type: Contract Location: USA Remote Reporting To: Director of Delivery Description Engagement Details: - Employment type: Temporary contract - Work Location: USA Remote - U.S. Citizenship is required for this position due to government contract requirements. Summary: The OpenText Technical Architect is responsible for the end-to-end technical architecture, upgrade strategy, cloud migration, and operational excellence of complex OpenText Extended ECM environments integrated with enterprise applications such as SAP.cloud transformation of complex OpenText Extended ECM (xECM) environments, including migrations from on-premise infrastructure to Microsoft Azure. Key Responsibilities - Lead the architecture, design, and implementation of enterprise OpenText ECM platforms, including Content Server, Extended ECM (xECM), Archive Server, Core Capture, Imaging, and related OpenText components. - Architect and execute complex OpenText platform upgrades, including upgrades of Content Server, xECM, Archive Server, Core Capture, and other dependent OpenText modules. - Design and lead migration strategies for OpenText environments transitioning from on-premise infrastructure to Microsoft Azure cloud platforms, including infrastructure architecture and application migration planning. - Define scalable and highly available Azure-based architectures for OpenText deployments, including virtual machines, storage, networking, load balancing, and disaster recovery configurations. - Develop technical migration plans for OpenText data, databases, and storage, including migration of file systems, document repositories, and metadata stores to cloud-based storage solutions. - Architect and maintain integrations between OpenText Extended ECM and SAP systems, including SAP ECC, SAP S/4HANA, SAP SuccessFactors, SAP Ariba, and other enterprise applications. - Design and optimize xECM workspace architectures aligned with SAP business objects and enterprise information governance strategies. - Define and implement SAP ArchiveLink architecture, document storage strategies, and secure content repository configurations. - Ensure performance optimization and scalability of OpenText platforms, including database tuning, metadata optimization, indexing strategies, and system resource optimization. - Design secure OpenText environments aligned with enterprise security standards, including authentication integration with Active Directory or Azure AD, role-based access controls, and encryption strategies. - Define enterprise-level disaster recovery and business continuity strategies for OpenText environments, including cross-region replication, backup strategies, and recovery procedures. - Collaborate with enterprise infrastructure, cloud, SAP, and database teams to ensure seamless platform integration and operational reliability. - Establish DevOps and automation practices for OpenText deployments, including CI/CD pipelines, automated environment provisioning, infrastructure-as-code implementations, and configuration management. - Provide technical leadership to development, administration, and infrastructure teams, including mentoring engineers, guiding architecture decisions, and resolving complex technical challenges. - Conduct technical architecture workshops and design reviews with stakeholders, including enterprise architects, SAP teams, infrastructure teams, and business leadership. - Troubleshoot and resolve complex technical issues within OpenText environments, including system performance, integration issues, and platform stability concerns. - Develop and maintain detailed technical documentation, including solution architecture documents, infrastructure diagrams, migration runbooks, upgrade procedures, and operational guides. - Ensure compliance with enterprise governance, security, and regulatory standards, including audit requirements, records management, and information lifecycle policies. - Support enterprise transformation initiatives, including SAP S/4HANA programs, digital content modernization, and enterprise cloud adoption strategies. - Act as the primary technical authority for OpenText platforms, providing guidance on architecture standards, best practices, and long-term platform strategy. Skills, Knowledge and Expertise Required Experience: - 10+ years of experience implementing, upgrading, and supporting enterprise OpenText ECM platforms, including OpenText Content Server, OpenText Extended ECM (xECM), and OpenText Archive Server. - Strong experience designing and deploying solutions on Microsoft Azure, including Azure Virtual Machines, Azure SQL, Azure Storage, Azure Networking, and Azure Monitoring services. - Extensive experience with enterprise databases, including Microsoft SQL Server, Oracle, and database migration strategies. - Strong experience administering and supporting enterprise operating systems, including Linux and Windows Server environments. Benefits Benefits are not available for this position.

• Lead the architecture, design, and implementation of enterprise OpenText ECM platforms, including Content Server, Extended ECM (xECM), Archive Server, Core Capture, Imaging, and related OpenText components. • Architect and execute complex OpenText platform upgrades, including upgrades of Content Server, xECM, Archive Server, Core Capture, and other dependent OpenText modules. • Design and lead migration strategies for OpenText environments transitioning from on-premise infrastructure to Microsoft Azure cloud platforms, including infrastructure architecture and application migration planning. • Define scalable and highly available Azure-based architectures for OpenText deployments, including virtual machines, storage, networking, load balancing, and disaster recovery configurations. • Develop technical migration plans for OpenText data, databases, and storage, including migration of file systems, document repositories, and metadata stores to cloud-based storage solutions. • Architect and maintain integrations between OpenText Extended ECM and SAP systems, including SAP ECC, SAP S/4HANA, SAP SuccessFactors, SAP Ariba, and other enterprise applications. • Design and optimize xECM workspace architectures aligned with SAP business objects and enterprise information governance strategies. • Define and implement SAP ArchiveLink architecture, document storage strategies, and secure content repository configurations. • Ensure performance optimization and scalability of OpenText platforms, including database tuning, metadata optimization, indexing strategies, and system resource optimization. • Design secure OpenText environments aligned with enterprise security standards, including authentication integration with Active Directory or Azure AD, role-based access controls, and encryption strategies. • Define enterprise-level disaster recovery and business continuity strategies for OpenText environments, including cross-region replication, backup strategies, and recovery procedures. • Collaborate with enterprise infrastructure, cloud, SAP, and database teams to ensure seamless platform integration and operational reliability. • Establish DevOps and automation practices for OpenText deployments, including CI/CD pipelines, automated environment provisioning, infrastructure-as-code implementations, and configuration management. • Provide technical leadership to development, administration, and infrastructure teams, including mentoring engineers, guiding architecture decisions, and resolving complex technical challenges. • Conduct technical architecture workshops and design reviews with stakeholders, including enterprise architects, SAP teams, infrastructure teams, and business leadership. • Troubleshoot and resolve complex technical issues within OpenText environments, including system performance, integration issues, and platform stability concerns. • Develop and maintain detailed technical documentation, including solution architecture documents, infrastructure diagrams, migration runbooks, upgrade procedures, and operational guides. • Ensure compliance with enterprise governance, security, and regulatory standards, including audit requirements, records management, and information lifecycle policies. • Support enterprise transformation initiatives, including SAP S/4HANA programs, digital content modernization, and enterprise cloud adoption strategies. • Act as the primary technical authority for OpenText platforms, providing guidance on architecture standards, best practices, and long-term platform strategy.

• Own end-to-end xECM for SAP solution architecture, ensuring scalability, performance, security, and compliance. • Define architectural standards for: • Business Workspace models and templates • Metadata, classification, and inheritance strategies • SAP-to-OpenText integration patterns • Design, develop, and optimize Workspace Property Providers to dynamically populate workspace properties based on SAP and Content Server data. • SAP workbench knowledge and ABAP programming and/or debugging • Implement complex business rules for metadata derivation, validation, and formatting. • Ensure extensions are performant, resilient, and production-ready, with proper error handling, logging, and caching strategies. • Configure and setup SAP Connectivity for xECM authentication and SSO. • Collaborate with SAP Basis and Security teams to: • Define required authorizations and roles • Troubleshoot connectivity and performance issues. • Lead the design and configuration of Business Workspaces, including: • Workspace types and templates • Folder structures, naming conventions, and security models • Automated workspace creation rules driven by SAP events and context. • Ensure workspace lifecycle management aligns with business processes and governance requirements. • Define and implement enterprise metadata models mapped to SAP master and transactional data. • Ensure consistent classification, indexing, and searchability of workspaces and documents. • Lead technical delivery activities across Dev, QA, and Prod environments. • Support and oversee SIT, UAT, and cutover activities. • Provide post-go-live support and hypercare, including root-cause analysis and performance tuning. • Develop and maintain technical documentation, configuration guides, and operational runbooks.