Shady Grove Fertility

• Process and post insurance, patient, collection, and miscellaneous payments accurately and within established turnaround times • Manage ERA/EFT enrollment, monitor enrollment status, and maintain electronic payment processing for assigned practices • Download, review, and reconcile electronic remittance advice (ERA), explanation of benefits (EOBs), and payment files from clearinghouses and payer portals • Research and resolve payment discrepancies, denials, recoupments, overpayments, and other account variances • Contact insurance carriers to obtain missing EOBs, verify payment information, and resolve payment-related issues • Reconcile daily payment activity to bank deposits and ensure the accuracy of financial transactions • Review and update patient accounts by applying payments, denials, deductibles, and contractual adjustments in accordance with payer contracts and company guidelines • Create and maintain payer portal access and ensure all payment-related documentation is organized and scanned promptly • Meet departmental productivity and accuracy benchmarks while maintaining confidentiality and delivering exceptional customer service • Cross-train in payment posting functions and provide backup support to ensure timely month-end close and departmental operations

• Lead, coach, and develop a remote team of New Patient Liaisons through regular feedback, performance management, and professional development • Drive new patient growth by optimizing inquiry conversion, scheduling opportunities, and patient retention across all fertility programs • Monitor team performance against key metrics, including speed to lead, conversion rates, show rates, service levels, and schedule-to-seen outcomes • Manage daily staffing, scheduling, and queue coverage to ensure timely response to patient inquiries and exceptional customer service • Train, mentor, and cross-train team members on fertility services, patient management systems, scheduling processes, and best practices • Partner with physicians and clinic teams to ensure patients are appropriately screened, prepared, and scheduled while proactively resolving issues and escalating complex cases • Conduct call reviews, calibration sessions, and coaching initiatives to strengthen communication skills, patient experience, and conversion performance • Monitor data accuracy and workflow quality across Salesforce, NextGen, and other patient management systems to support operational excellence • Lead team meetings, communicate organizational updates, and foster a collaborative, patient-centered culture focused on continuous improvement • Oversee payroll, time-off management, and other administrative responsibilities while ensuring seamless team operations and coverage

• Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business • Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present • Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales • Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers • Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department • Follow-up with all prospective customers

• Assist with the coordination, case management, and treatment of fertility patients • Monitor patients throughout treatment plans, providing direction and education • Communicate physician orders and instructions, as well as laboratory results with appropriate interpretation and explanation • Establish a compassionate environment by providing support to patients and their families • Document patient care services by charting in patient and department records

• Lead end-to-end execution of acquisitions and strategic investments, from initial evaluation through closing • Manage transaction workflows, including diligence planning, data rooms, timelines, and cross-functional coordination • Act as the primary liaison between Corporate Development and Operations to ensure integration readiness • Translate diligence insights and financial analyses into actionable integration plans and business recommendations • Coordinate pre-close integration planning, including Day 1 priorities, risk identification, and operational decision-making • Partner closely with finance teams to align valuation, underwriting, and modeling with operational realities • Develop executive-level presentations and materials for investment committees and Board review • Maintain and track a pipeline of strategic investment opportunities, ensuring clear prioritization and status updates • Support post-acquisition performance tracking against underwriting assumptions • Drive cross-functional collaboration across Finance, Legal, HR, IT, and Operations to ensure seamless execution • Build strong internal relationships to enable efficient decision-making and integration success • Contribute to team development and continuous improvement of tools, processes, and best practices

• Consult with patients regarding their benefits, coverage and financial options • Perform aspects of benefit verification and prior authorization • Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison • Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information

Role Description We have an immediate opening for a Daily Reconciliation Specialist – Payments Department to join our remote team at US Fertility. - Conduct daily reconciliation of financial data, including bank accounts, cash transactions, and other financial records. - Compare and verify the accuracy of data from various sources, such as bank statements, internal systems, and third-party platforms. - Investigate and resolve discrepancies. - Analyze discrepancies and work closely with relevant departments such as finance, accounting, Revenue Cycle, and operations to identify the cause and rectify the issues. - Maintain clear and concise documentation of reconciliation activities, investigations, and resolutions. - Prepare regular reports summarizing reconciliation results, outstanding issues, and resolution progress. - Document reconciliation procedures, workflows, and best practices to maintain an effective and standardized process. - Identify opportunities to streamline reconciliation processes, enhance efficiency, and reduce errors. - Run credit card payments through the virtual terminal. - Knowledge of insurance contract requirements and US Fertility Financial Programs. - Review and make corrections to patient accounts to ensure patient satisfaction. - Reconcile daily work to bank deposit. - Apply denials and deductibles to patient accounts per electronic remittance. - Assist with any QA functions that need attention prior to month-end. - Post insurance, patient, collection, and miscellaneous payments to the practice management system. - Assist other department functions as a backup. Qualifications - Associate degree in accounting, business, or medical billing certificate. High School Diploma acceptable with appropriate hands-on experience. - Minimum 1 year of specialized experience with medical billing certificate, or minimum 2 to 3 years’ experience without billing certificate. - Ability to access, input, and retrieve information from a computer. Medical software program experience required. - Knowledge of office procedures and office machines (i.e., computer, fax, copier, etc.). - Proficiency in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, PowerPoint). - Ability to demonstrate good judgment. - Ability to communicate accurately and concisely. - Ability to remain calm and poised under stress. - Ability to work extended hours on the week of the close to ensure closing. - Must have a high level of interpersonal skills to handle sensitive and confidential information. Benefits - Medical, dental, and vision insurance. - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs.

Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. - Schedule: Monday through Friday, 7:30 AM to 4:30 PM - Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner. - Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity. - Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols. - Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty. - Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise. - Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity. - Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits. - Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures. - Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy. - Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling. Qualifications - Associate or bachelor’s degree preferred. - Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles. - Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations. - Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner. - Excellent verbal and written communication skills. - Strong attention to detail with the ability to accurately document information in multiple systems. - Ability to work independently while collaborating effectively within a team environment. - Experience in healthcare, patient scheduling, or fertility services is strongly preferred. - Bilingual skills are a plus. Requirements More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Medical, dental, and vision insurance (Full-Time Employees) - 401(k) with company match (Full-Time, Part-Time, and Per Diem Employees) - Tuition assistance and professional development support (Full-Time Employees) - Performance-based bonus opportunities (Full-Time and Part-Time Employees) - Generous paid time off, paid holidays, and paid parental leave (Full-Time Employees) - Life and disability benefits (Full-Time Employees) - Fertility Discount Program (Full-Time Employees) - Employee wellness and recognition programs (All Employment Types)

Role Description We have an immediate opening for a Fertility RN Coordinator - Team Lead to join our remote team at Shady Grove Fertility . - Schedule: Monday through Friday, 7:00 AM to 4:00 PM with two weekends and two holidays per year - Compensation: $100,000 + annually (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the Fertility RN Coordinator - Team Lead will: - Help to plan and organize Clinical Services responsibilities to increase staff efficiency and best utilize the staffs’ skills and abilities - Help to set goals for Clinical Services staff and motivate staff to accomplish the goals - Coordinate the effective delivery of patient services by monitoring patient flow and program operations - Assist with the training and orientation of staff - Administer performance appraisal evaluations for clinical staff - Assist in addressing and resolving day-to-day issues that pertain to clinical operations - Assist primary nurses with coverage as needed and monitor workloads - Handle patient issues/complaints Qualifications - Fertility Experience is Required - 2 years minimum - Valid RN License or willing to obtain upon hire - BS in nursing, healthcare administration, education, or business management required - Leadership/Supervisory experience preferred - Ability to work well independently and demonstrate good judgment along with the ability to function as a member of a multi-disciplinary healthcare team - Knowledge of clinical procedures, program operations, computer software, and equipment Requirements - More important than any single credential is the right person - Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve Benefits - Medical, dental, and vision insurance - 401(k) with company match - Tuition assistance and professional development support - Performance-based bonus opportunities - Generous paid time off, paid holidays, and paid parental leave - Life and disability benefits - Fertility Discount Program - Employee wellness and recognition programs - Part-Time Employees: 401(k) with company match, Performance-based bonus opportunities, Employee wellness and recognition programs - Per Diem Employees: 401(k) with company match, Employee wellness and recognition programs Company Description US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.

Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility. Schedule: Monday through Friday, 8:00 AM to 5:00 PM Eastern Time Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business. - Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility. - Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred medical diagnosis and treatment, especially when unusual conditions are present. - Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales. - Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers. - Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department. Qualifications - Bachelor’s degree preferred. - Five years customer service experience with at least two-three years inside sales experience. - Competency in active listening and relationship building, and ability to communicate with empathy. - Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family. - Ability to communicate accurately and concisely. - Excellent interpersonal and telephone skills. Bilingual would be a plus. - Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through. - Working knowledge of healthcare services/fertility is a plus. Requirements - More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Full-Time Employees (30+ hours/week): - Medical, dental, and vision insurance. - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs. - Part-Time Employees: - 401(k) with company match. - Performance-based bonus opportunities. - Employee wellness and recognition programs. - Per Diem Employees: - 401(k) with company match. - Employee wellness and recognition programs. Company Description US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. Our Commitment to Inclusion and Opportunity: - US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. - We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. - Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. - We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.