• Manage the day-to-day operations of the Exact Sciences Laboratories Systems team. • Provide supervision, hiring, training, and coaching, managing workloads, and handling escalated concerns as related to revenue cycle systems and analytics. • Maintain accurate data reporting and be responsible for metrics and productivity measures, as well as any other key performance indicators. • Facilitate contract implementation and revenue pull-through activities, both proactive and reactive, with internal and external parties as needed. • Ensure billing and payment processes are efficient, timely, and in compliance with corporate goals, contracts and/or regulations. • Coach, mentor, and engage team members to increase overall performance. • Assist in identification and reporting of system errors and workflow solutions. • Oversee the creation and maintenance of payor and client master files to ensure accurate and timely updates or changes. • Investigate and resolve electronic remittance errors. • Drive operational excellence of order entry and exception handling processes; including process flow, data integrity, information alignment, and continual process improvement. • Support and Lead cross-functional initiatives across multiple departments. • Act as a liaison between other functional areas within Exact Sciences Laboratories. • Collaborate with team leadership and support the day-to-day team operations. • Lead the development and maintenance of a contract database and contract management system, working with the credentialing and legal teams. • Collaborate with finance and analytics to identify, analyze, and determine next steps to address negative revenue pull-through scenarios specific to payers and across payer segments, including Medicare Advantage, Blues, Medicaid, etc. • Collaborate with RCT Managers to develop and leverage relationships with billing operations staff and payers when resolving claim adjudication issues, both contractual and non-contractual. • Support execution of pull-through plans to meet quarterly revenue goals. • Facilitate conversations with appropriate Exact personnel early in the contracting process to provide an overview of the account to avoid delay in implementation down the road. • Report and suggest system changes to Revenue Cycle Leadership and Revenue Cycle staff as needed. • Work closely with vendor and payor partners to identify and resolve systematic issues. • Provide systematic support to ensure timely electronic submission of claims, including subscriber ID format, Z-code requirements, etc., based on payor and contractual requirements. • Work directly with Client Support and Implementation Services (CSIS) teams to ensure accurate and timely client implementations as concerns the revenue cycle. • Develop and oversee processes and procedures for the efficient and successful flow of interdependent information between the third-party billing vendor, the receivables department, and Exact Sciences’ contact center. • Assist in the oversight of maintenance and updates regarding software vendor changes. • Provide escalation support to staff. • Take part in the creation of training and Standard Operating Procedures (SOP) materials as appropriate; identify additional training needs/resources as needed. • Provide guidance on priorities for the department; ensure work is completed in a timely and accurate manner. • Assist with recruiting, hiring, onboarding, coaching, and counseling of department staff. • Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance. • Communicate goals clearly to employees to ensure understanding and success in achieving them. • Ensure that appropriate training opportunities are identified and provided to employees to grow personal, career, and organizational development capabilities. • Promote a team-oriented environment that fosters effective collaboration within and outside of the department. • Provide on-going coaching to staff to ensure a consistent level of service is maintained.

• Manage the day-to-day operations of the Exact Sciences Laboratories Systems team. • Provide supervision, hiring, training, and coaching, managing workloads, and handling escalated concerns as related to revenue cycle systems and analytics. • Maintain accurate data reporting and be responsible for metrics and productivity measures, as well as any other key performance indicators. • Facilitate contract implementation and revenue pull-through activities, both proactive and reactive, with internal and external parties as needed. • Ensure billing and payment processes are efficient, timely, and in compliance with corporate goals, contracts and/or regulations. • Coach, mentor, and engage team members to increase overall performance. • Assist in identification and reporting of system errors and workflow solutions. • Oversee the creation and maintenance of payor and client master files to ensure accurate and timely updates or changes. • Investigate and resolve electronic remittance errors. • Drive operational excellence of order entry and exception handling processes; including process flow, data integrity, information alignment, and continual process improvement. • Support and Lead cross-functional initiatives across multiple departments. • Act as a liaison between other functional areas within Exact Sciences Laboratories. • Collaborate with team leadership and support the day-to-day team operations. • Lead the development and maintenance of a contract database and contract management system, working with the credentialing and legal teams. • Collaborate with finance and analytics to identify, analyze, and determine next steps to address negative revenue pull-through scenarios specific to payers and across payer segments, including Medicare Advantage, Blues, Medicaid, etc. • Collaborate with RCT Managers to develop and leverage relationships with billing operations staff and payers when resolving claim adjudication issues, both contractual and non-contractual. • Support execution of pull-through plans to meet quarterly revenue goals. • Facilitate conversations with appropriate Exact personnel early in the contracting process to provide an overview of the account to avoid delay in implementation down the road. • Report and suggest system changes to Revenue Cycle Leadership and Revenue Cycle staff as needed. • Work closely with vendor and payor partners to identify and resolve systematic issues. • Provide systematic support to ensure timely electronic submission of claims, including subscriber ID format, Z-code requirements, etc., based on payor and contractual requirements. • Work directly with Client Support and Implementation Services (CSIS) teams to ensure accurate and timely client implementations as concerns the revenue cycle. • Develop and oversee processes and procedures for the efficient and successful flow of interdependent information between the third-party billing vendor, the receivables department, and Exact Sciences’ contact center. • Assist in the oversight of maintenance and updates regarding software vendor changes. • Provide escalation support to staff. • Takes part in the creation of training and Standard Operating Procedures (SOP) materials as appropriate; identifies additional training needs/resources as needed. • Provide guidance on priorities for the department; ensures work is completed in a timely and accurate manner. • Assist with recruiting, hiring, onboarding, coaching, and counseling of department staff. • Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance. • Communicate goals clearly to employees to ensure understanding and success in achieving them. • Ensure that appropriate training opportunities are identified and provided to employees to grow personal, career, and organizational development capabilities. • Promote a team-oriented environment that fosters effective collaboration within and outside of the department. • Provide on-going coaching to staff to ensure a consistent level of service is maintained.

• Supervises the underwriting support staff in the processing of new and renewal insurance policies and maintenance of agent records. • Responsible for staff scheduling to include: department workflow, work assignments, employee training, and employee absences. • Document and communicate performance appraisals and address disciplinary issues. • Conduct interviews for new or replacement staff and provide new employee training. • Assist staff to resolve complex or out of policy operational problems. • Coach and provide career development advice to staff. • Serve as primary point of contact for department staff with questions pertaining to procedures and processes. • Monitor department work flow to ensure adherence to company policies, procedures, and quality standards. • Oversee the input of new, temporary and/or renewal submissions into designated database by Underwriting support staff. • Review and approve correspondence such as quote letters, memorandums, declinations, or invoices. • Approve within given authority or recommend approval or denial to higher authority. • Perform work of Underwriting support staff to meet deadlines or commitments. • Evaluate, develop, recommend, and implement improvements to current departmental processes and procedures. • Coordinate with Accounting/Collection personnel on policy cancellations.

• Champion IGS culture and vision through strategic department initiatives and team development • Develop a team that supports diverse and competing priorities • Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values • Build relationships within the team by providing coaching, motivation and development • Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross-selling • Demonstrate effective leadership by developing and documenting team member performance through side-by-side coaching, call reviews/calibrations, performance evaluations, and goal setting • Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate • Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs • Challenge and develop team through goal setting, coaching, and accountability conversations • Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations • Lead the talent acquisition process including training and onboarding