• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies. • Design and propose tailored infrastructure solutions that align with customers' business objectives. • Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information. • Provide product training and technical education to the sales team and customers. • Act as a trusted IT advisor for customers, partnering with Field Account Executives. • Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business. • Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces. • Develop solutions that fit customers’ needs and budgets through strategic planning. • Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management. • Educate and develop sales teams on technical selling, product training, services, and technology trends.

• Drive regional education and training activities and support national programs for CRM • Train and educate internal teams and external customers on CRM procedures, therapies/products, processes, and solutions • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM) • Responsible for new hire field sign-off • Craft messaging as to why Medtronic devices provide a competitive advantage • Deliver tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace • Translate complex technical messaging and resolve complex technical issues • Collaborate with Clinical Research Organization relative to clinical studies and physician research • Partner with sales leadership to develop and execute strategic technical and clinical training • Build and maintain relationships based on technical expertise and clinical evidence with key customers

• Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites. • Troubleshoot instrument hardware and software, often under challenging conditions. • Contribute to high-value service-related procedures and documents. • Identify areas for product and process improvement and communicate these accordingly. • Adopt and leverage our CRM business policies, procedures, and reporting. • Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.

• Provide clerical and administrative support for staff • Organize and develop information/materials necessary for meetings, special projects, presentations, and reports • Interact with and provide support to all departmental infrastructure, including human resources, payroll, benefits, service operations, finance, and information technology • Manage travel arrangements and expenses, as needed. • Place orders for Indirect items in procurement system as outlined by TRIMEDX Supply Chain • Perform additional support tasks: coordinate meetings (including QVRs and team meetings), calendar management, prepare documents, take notes/minutes, send reminders/responses, maintain files and records. • Maintain documents: EOC Reports, QVR documents and minutes, and other documents as needed (Org chart/pictures) • Schedule meetings as requested. • Provide regional support for company sponsored events. • Establish and maintain record keeping systems and processes • Compile data for routine and special reports, utilizing Microsoft products including Word, Excel and PowerPoint to prepare spreadsheets charts and graphs, Utilize and work with various database software programs. • Compile daily, weekly, and monthly reports. • Act as a data resource and assist other departments, Managers and Directors as needed. • Maintain RSQ data, including approving/updating primary and secondary PM Tech, reassigning workorders, updating Warranty Information (including start/end dates), updating ROTA, and additional items, as directed. • Participate in obtaining information for various projects by contacting subject matter experts and resources at TRIMEDX and the hospital as required. • Monitors compliance within various Divisional and TRIMEDX projects and tasks • Coordinates and consolidates data collection and information requests, from Region(s) or System(s) • All other duties as assigned.