Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
German speaking Team Manager for Consumer Brand
Location
Greece
Posted
4 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
German speaking Team Manager for Consumer Brand
Foundever
Role Description We are seeking a talented and driven German-speaking Team Manager to lead a team of Consumer Support Specialists supporting a multinational consumer goods company in the Laundry Homecare and Beauty Care sectors. In this role, you will be responsible for guiding your team to meet and exceed client and company objectives, while driving performance, engagement, and continuous improvement. You will coach, motivate, and develop your team, ensuring they have the tools, skills, and knowledge needed to succeed. As a Team Manager in this project, your daily responsibilities will include: - Manage and monitor team performance, including KPIs, attendance, absenteeism, and attrition - Conduct regular performance reviews, 1:1 meetings, and coaching sessions - Drive performance improvement through feedback, development plans, and structured support - Foster a culture of engagement, collaboration, and accountability - Ensure consistent achievement of quality, productivity, and consumer satisfaction targets - Collaborate with Operations, Quality, Training, and Workforce Management teams - Monitor consumer interactions and ensure compliance with standards and procedures - Support employee development and recognition initiatives - Communicate operational or client issues to relevant stakeholders - Drive continuous improvement in consumer experience and service delivery - Ensure adherence to Global Operating Standards, compliance, and company policies - 2nd level support (including escalation case handling) - Main counterpart for communication with client Qualifications - Native or proficient German (C1/C2) – written and spoken - Fluent English (C1/C2) – written and spoken - Minimum 9 months’ experience in a BPO or contact center environment - Experience in team leadership or supervisory roles is an advantage - Must hold EU citizenship or valid work permit for Greece - Be a local candidate living in Greece (work from home role) Requirements - Strong leadership and people management skills - Excellent communication and coaching ability - Strong analytical and performance-driven mindset - Ability to work in a structured and organized way - Consumer-focused with a strong service orientation - Adaptable and comfortable working in fast-paced environments - High level of professionalism and accountability - Collaborative and positive team player - Interest in Artificial Intelligence (AI) is a plus Benefits - Very competitive wages and stability - Fully paid training - Permanent contract - Private healthcare - Continuous learning/development opportunities - Competitive career opportunities - A safe, friendly, diverse, supporting and technological company - International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit) - EverBetter wellness program (Fitness room in our premises)
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