Role Description We’re looking for a highly organised and proactive Customer Success Coordinator to join our Commercial team. In this pivotal role, you'll be the engine behind the Customer Success function, helping ensure customer engagements, proposals, reporting, and contract governance activities run seamlessly. Working closely with the Customer Success team and a broad range of internal stakeholders, you'll provide research, insights, meeting preparation, reporting, proposal coordination, and contract administration support that enables the team to deliver exceptional outcomes for customers. This is an exciting opportunity for someone who enjoys bringing structure to complexity, thrives in a fast-paced environment, and is passionate about continuous improvement and operational excellence. Key Responsibilities - Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions. - Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities. - Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings. - Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality. - Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes. - Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules. - Support contract governance processes, documentation control, approvals, and administrative workflows. - Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness. - Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes. - Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities. Qualifications - Strong written and verbal communication skills with the ability to create clear, professional documentation and presentations. - Experience coordinating meetings, projects, reporting activities, or multi-stakeholder initiatives. - Excellent research and analytical skills with the ability to quickly synthesise information and identify key insights. - Advanced organisational skills, exceptional attention to detail, and the ability to manage multiple priorities simultaneously. - Proficiency across the Microsoft Office Suite, particularly Word, PowerPoint, and Excel. - A proactive, solutions-focused mindset with a willingness to take initiative and drive outcomes. - Strong stakeholder management and collaboration skills. - Experience using CRM systems such as Salesforce is desirable. - Experience in proposals, contract administration, customer success, operations support, or a related coordination role will be highly regarded. - Qualifications in Business, Health, or a related discipline, or equivalent practical experience. Benefits - Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! - Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house! - Right now, our employees also have a 25% discount on travel insurance. - 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer. - Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips. - Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more.