For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops
Location
Kansas + 3 moreAll locations: Kansas | Missouri | Utah | Vermont
Posted
3 days ago
Salary
$16 - $24 / hour
Seniority
Mid Level
Job Description
Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops
Cox Enterprises
• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center • Handle routine customer questions relating to product usage, as well as technical support issues • Maintains expert-level knowledge of Dealertrack Solutions and Products • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function • Accurately logs all customer information in the CRM customer ticketing system • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure • Follow-up skills • Ability to handle and respond to multiple open issues • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely • Ability to work required shifts both independently and within a team organization • Facilitate communication from Support Team to other departments as needed to complete Cases
Job Requirements
- Minimum- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
- Preferred- Displays strong dependability and reliability
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud
- Automotive industry knowledge
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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