• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center • Handle routine customer questions relating to product usage, as well as technical support issues • Maintains expert-level knowledge of Dealertrack Solutions and Products • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function • Accurately logs all customer information in the CRM customer ticketing system • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure • Follow-up skills • Ability to handle and respond to multiple open issues • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely • Ability to work required shifts both independently and within a team organization • Facilitate communication from Support Team to other departments as needed to complete Cases

• Responsible for the planning, coordination, and execution of delivery and support of frozen poultry vaccines • Use inventory and order management systems for tracking and documentation of vaccine orders, delivery and chain of custody • Support the oversight of customer vaccine application processes and ensure compliance with safety standards and regulations • Provide training and education to customers to ensure best practices in vaccine mixing and handling • Conduct audits to evaluate day of age spray applications • Utilize necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability • Deliver necessary products to ensure customer needs are met in assigned territory • Build loyalty to Zoetis poultry products and services by developing relationships with customers • Maintain customer compliance with safe handling of frozen vaccine products and ensure adherence to established processes and compliance with internal policies and regulatory standards • Regularly review and update records to support audit readiness and continuous improvement initiatives

• Establish and maintain strong relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty. • Proactively reach out to doctors for follow-ups, support, and feedback to improve service quality. • Facilitate the preparation, distribution, and signing of contracts using DocuSign, ensuring all required fields are completed and signed in a timely manner. • Assist doctors with any questions or issues related to contract terms and document signing. • Represent the company professionally in all interactions, ensuring clear, respectful, and accurate communication with doctors and healthcare staff. • Address and resolve customer queries via phone, email, or other communication channels, offering exceptional service and timely solutions. • Ensure that all documentation, contracts, and communication are accurately recorded and tracked. • Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.

• Deliver outstanding customer support via phone calls, emails and chats; • Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.