Medibank Private Limited

Role Description Ready to play a pivotal role in shaping the future of risk management at one of Australia’s most recognised health and wellbeing organisations? We’re seeking a Senior Manager - Operational Risk Mastery to join Medibank’s Group Risk & Compliance team on a 12-month fixed-term contract , leading critical risk management uplift initiatives across the enterprise. Reporting to the Program Delivery Director – Regulatory Uplifts, you will be part of a newly established integrated squad delivering transformational change that strengthens risk capability, enhances governance frameworks, and embeds a proactive risk and compliance culture across the business. This is a unique opportunity to influence enterprise-wide risk practices, modernise key risk frameworks, drive GRC system enhancements, and partner with senior leaders to deliver meaningful and lasting outcomes in a highly regulated environment. We are open to the right candidate being based in Sydney , Melbourne or remotely across the East Coast . Key Responsibilities - Lead the design, modernisation and implementation of enterprise risk framework components, including Risk Profiling, Emerging Risk, Incident Management and Issue Management. - Drive the consistent adoption of scalable risk processes, leveraging modern risk tools, data-driven insights and continuous improvement practices. - Develop and maintain contemporary guidance materials, templates and standards that support effective risk management across the organisation. - Support the development and implementation of Medibank’s strategic GRC system solution, including business requirements documentation and data governance processes. - Establish approaches for integrating risk data into a single source of truth, improving data quality and risk reporting capabilities. - Identify, develop and implement risk and compliance coaching, training and capability uplift initiatives across the business. - Build strong relationships with senior stakeholders while contributing to the successful delivery of regulatory uplift objectives. Qualifications - 7+ years’ experience in enterprise risk management and policy development within the Australian Financial Services industry. - Proven ability to shape and drive a strong risk culture within a large, regulated organisation. - Strong knowledge of APRA standards and CPS220 requirements, with demonstrated experience delivering risk uplift initiatives. - Exceptional stakeholder engagement, communication and influencing skills, with the ability to work effectively across all organisational levels. - Strong analytical capability with experience interpreting and presenting complex technical information. - A results-driven mindset, able to thrive in a fast-paced, initiative-led environment and deliver to agreed timeframes. - Demonstrated integrity, sound judgement and a genuine commitment to effective risk management. - Strategic thinking, commercial acumen and the ability to drive innovative approaches to operational risk management. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us at careers@medibank.com.au or (03) 8622 5666.

Role Description We’re looking for a highly organised and proactive Customer Success Coordinator to join our Commercial team. In this pivotal role, you'll be the engine behind the Customer Success function, helping ensure customer engagements, proposals, reporting, and contract governance activities run seamlessly. Working closely with the Customer Success team and a broad range of internal stakeholders, you'll provide research, insights, meeting preparation, reporting, proposal coordination, and contract administration support that enables the team to deliver exceptional outcomes for customers. This is an exciting opportunity for someone who enjoys bringing structure to complexity, thrives in a fast-paced environment, and is passionate about continuous improvement and operational excellence. Key Responsibilities - Support the full customer success lifecycle through meeting preparation, documentation, research, stakeholder coordination, and follow-up actions. - Conduct market, customer, competitor, and industry research to provide insights that support customer engagement and business growth opportunities. - Prepare briefing papers, presentation decks, meeting materials, and engagement documentation for customer and internal meetings. - Coordinate proposal and tender activities, including managing timelines, gathering content from stakeholders, and ensuring documentation is complete, compliant, and high quality. - Prepare performance reports, dashboards, customer reporting packs, and impact narratives to support customer success outcomes. - Maintain accurate records within Salesforce, including customer activity, contract milestones, compliance requirements, and renewal schedules. - Support contract governance processes, documentation control, approvals, and administrative workflows. - Identify and implement process improvements and automation opportunities to enhance team efficiency and effectiveness. - Collaborate with cross-functional teams including Product, Delivery, Finance, Legal, Operational teams, and External Affairs to ensure successful outcomes. - Provide operational and administrative support to help maintain strong team rhythms, planning cycles, and stakeholder engagement activities. Qualifications - Strong written and verbal communication skills with the ability to create clear, professional documentation and presentations. - Experience coordinating meetings, projects, reporting activities, or multi-stakeholder initiatives. - Excellent research and analytical skills with the ability to quickly synthesise information and identify key insights. - Advanced organisational skills, exceptional attention to detail, and the ability to manage multiple priorities simultaneously. - Proficiency across the Microsoft Office Suite, particularly Word, PowerPoint, and Excel. - A proactive, solutions-focused mindset with a willingness to take initiative and drive outcomes. - Strong stakeholder management and collaboration skills. - Experience using CRM systems such as Salesforce is desirable. - Experience in proposals, contract administration, customer success, operations support, or a related coordination role will be highly regarded. - Qualifications in Business, Health, or a related discipline, or equivalent practical experience. Benefits - Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! - Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house! - Right now, our employees also have a 25% discount on travel insurance. - 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer. - Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips. - Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more.

Role Description Looking to join a team coordinating care and services to support patients in their own home? We have a 6-month contract on a full-time opportunity available to work within the SA Community Care (SACC) program. In this virtual role, you’ll sit at the centre of the care journey, connecting patients, families, and providers to ensure care is coordinated, timely, and genuinely patient-centred. Key Responsibilities - Conducting clients initial phone assessment, care planning and goal setting - Coordination of in-home services to support clients receiving care at home - Manage escalations and provide support for our frontline nurses in the community - Managing consumer care throughout the consumer journey (on-boarding, triaging referrals, initial care planning within scope of practice, care plan review and discharge) - Provision of telephone support, education and advice - Discharge planning including referrals to long term services - Monitor patient progress, identify risks, and escalate concerns appropriately - Collaborate with multidisciplinary teams to ensure continuity of care - Maintain accurate clinical documentation and reporting in line with standards You will be rostered across 7-days working between 7am and 9pm – the shifts are 7am to 3pm, 10am to 6pm, 12pm to 8pm and 1pm to 9pm. Enjoy true flexibility and work from home. This role is based in Adelaide. Qualifications - Registered Nurse with current unrestricted AHPRA registration - Experience working in an acute setting (community/hospital) - Strong understanding of care coordination, case management, or complex care (highly desirable) - Digital proficiency and ability to work virtually - Excellent communication and relationship-building skills - Confident working independently while collaborating within a multidisciplinary team - Highly organised with strong clinical judgment and problem-solving skills What’s next? If you have the skills and experience we are looking for we will be in contact. Interviews will be commencing shortly.

Role Description Are you a passionate Registered Nurse looking for a meaningful role with tailored rostering and a clear purpose? At Amplar Health, we’re redefining the way healthcare works. Our Nurse Triage team is growing, and we’re looking for dedicated professionals who want to make a real difference, while enjoying greater work-life balance with the comfort of working from home. As a Triage Nurse in our Virtual Health team, you’ll provide clinical advice and support to individuals across Australia. You’ll assess their needs, offer health information, and refer them to appropriate providers—all from the comfort of your home. Qualifications - Registered Nurse (Division 1) with minimum 3 years recent clinical experience within the last 5 years. - Current AHPRA registration with no notations. - Experience in areas such as A&E, Paediatrics, Community Care, or Acute Medical/Surgical. - Strong assessment skills and ability to work autonomously. - Excellent verbal and written communication. - Comfortable using digital systems and multitasking in a fast-paced environment. - Availability for weekend and night shifts. Requirements - Work from anywhere in Australia, including regional and rural areas. - Part-time (22.5 hrs) to full-time (37.5 hrs) fixed-term contract until 30 June 2027, with potential for extension. - Must be available to work between 7:00 AM and 3:00 AM, Monday to Saturday (including public holidays), and complete at least one Friday shift per fortnight. - Work on a fixed, two-week rotating roster. - Full availability for training is required. - Private home office with a closable door. - Fast and Reliable internet: minimum 50 Mbps download / 20 Mbps upload. - Ability to multitask listening, typing, and navigating online resources. - Full technology suite provided (including computer, monitors, keyboard, mouse, headset, ethernet cable). Benefits - Flexible work arrangements that support wellbeing, performance, and customer satisfaction. - Comprehensive full-time paid virtual training (9:00am–5:00pm AEST, 7 days). - Opportunity to work from home. Company Description At Medibank, we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs, and other amazing allied health professionals focus on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas.

Role Description The Care Coordinator is part of our amazing Amplar Preventative Health Team. In this role you will work through a variety of service delivery modes – video and telephonic delivery or digital programs to support people with complex and chronic care needs in the community. - Support health literacy and empower participants to self-manage their health. - Utilise a coordinated and integrated approach, facilitating health behaviour change and care coordination in the delivery of health coaching. - This is a unique work from home role that allows you to be located anywhere in Australia. - Permanent and fixed term opportunities with full or part-time hours (minimum 0.6FTE). - Suitable office area and reliable internet connection required. - Service operates between the hours of 08:00AM - 6:00PM (AEST) Monday to Friday (availability to work Friday is highly desirable). - Two weeks of comprehensive, paid virtual training is available for this role, with start dates on the 27th July, 10th August, and 24th August 2026. Qualifications - Advocate for preventative health. - Natural ability to build rapport with a wide range of clients and healthcare professionals. - Experience working in care coordination and delivery of support services to people with complex and chronic care needs. - Registered Nurse or Allied Health Professional (Occupational Therapist, Physiotherapist, Dietician, Exercise Physiologist, Podiatrist, and Psychologist) with relevant registration and experience with chronic disease management. - Experience in primary health care and care planning. - Strong clinical knowledge and the ability to translate care plans into practice. - Strong understanding of chronic disease management practices, including workflows across the care team. Requirements - Care coordination and the delivery of seamless and effective support services to people with complex and chronic care needs. - Desirable but not essential: Previous experience delivering care virtually and digitally. - Desirable but not essential: An understanding of health behaviour change methodology and how this can be applied in practice. Benefits - Great work-life balance with the ability to choose your own hours (no night shifts). - Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!). - 14 weeks paid parental leave for parents. - Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips.

Role Description As a Health Concierge Clinician, you will connect with predefined cohorts of Medibank members, delivering a phone-based support service at key points in their health journey, with a strong focus on: - Pre-admission preparation - Post-discharge recovery You will provide clinical, emotional, and practical advice, and where relevant, educate members about Amplar Health and Medibank programs that align with their needs. You will also play an important role in assisting and empowering members to navigate the health system, offering guidance, linking them to appropriate support services and resources, and providing relevant collateral within the scope of the program. 12 month secondment Full time and part time hours available at a minimum of 0.6FTE (22.5 hours per week). Start dates are Monday 27th July and Monday 10th August 2026 - with 10 days of full-time training (Mon- Fri) before moving to your fixed fortnightly roster. Training will be Virtual. After training you can choose to work from home or in one of our offices or a combination of both. Your working days will be rostered across the hours of 9-6 pm (Melbourne local time) Monday to Friday. Please note, you will need fast, reliable internet and appropriate workspace to ensure privacy whilst working. Qualifications - Minimum 2 years’ post qualification experience in Australia, specifically within a hospital setting. - Strong computer skills, including experience using multiple systems and the ability to learn new operating systems. - Degree in health: either a Registered Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Pharmacist or Dietitian with AHPRA or relevant registration. - Previous customer service or telephone-based experience, using SharePoint and Verint will be advantageous, however not necessary. Requirements - Passion for preventative health and customer service with strong interpersonal skills displaying empathy. - Focused mindset to deliver exceptional service to Medibank members via phone. - Self-motivated and proactive, comfortable working to KPIs and targets. Benefits - Great work life balance - freedom to work from home anywhere in Australia! - Impressive, 35% subsidised Medibank / ahm health insurance (which can also include your pets, cars, upcoming travel, and house!) - 25% discount on travel insurance for employees. - 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer. - Feel Good Health Hub – access to a range of clinical health and wellbeing services at your fingertips. - Great Discounts – access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more.

Role Description Do you love helping people, making a real difference, and ending each day knowing your work truly mattered? If that sounds like you, this could be the perfect next step in your nursing career. We’re looking for Registered Nurses to join our growing Community Nursing team working in the northern suburbs of Adelaide. We are seeking nurses interested in working PM shift which is 14:00 - 22:00pm. As a Community Nurse you will: - Build rapport with your clients in their homes - Provide care and service to clients in line with their personalised care plans - Conduct health assessments - Administer chronic wound care and medication - Provide education and support to the patient and their family At Amplar Health, your wellbeing comes first. You’ll start and finish your day at home, with the support of our dedicated coordination team—you can spend more time doing what you do best: caring for people. Qualifications - Current unrestricted AHPRA as a Registered Nurse - Current drivers’ licence & reliable vehicle - 2 Years’ recent acute experience in a hospital or community setting - Competent IT skills/literacy Requirements - Previous experience working in the community, delivering a broad range of nursing care and interventions - Comfortable working autonomously with a patient centred approach - Ability to spot client deterioration Benefits - True work–life balance – AM and PM shifts only, no night shifts - Free access to Amplar Health Online Doctor - 24/7 Employee Health Support Line - A new iPad and mobile phone provided for work use - 14 weeks paid parental leave when it matters most - Subsidised private health insurance - Discounted ACN membership, plus access to CPD and online learning - Career pathways across Amplar Health and Medibank

Role Description We’re looking for a Senior Strategy Analyst to help shape how we deliver value, quality, and innovation across Australia’s healthcare system. In this permanent role, you’ll work at the heart of our healthcare strategy—solving complex challenges across our provider networks (hospital, medical, and ancillary). You’ll partner with teams across the business and external stakeholders (including hospitals, providers and industry bodies) to design smarter, more effective ways to deliver care and improve outcomes for our customers. What You’ll Do - Lead structured analysis to solve high-impact strategic problems - Turn data into insights on network performance, market position and opportunities - Develop clear, evidence-based recommendations for senior leaders - Design and test new models of care with healthcare providers - Translate strategy into practical, executable plans - Support delivery of key strategic initiatives across the business - Decide if your day is best spent working from home or the office (there are no mandatory office attendance days here) Qualifications - Experience in strategy, consulting or a similar analytical role - Strong problem-solving skills and a structured approach to analysis - Experience in business case development, modelling or forecasting - Ability to influence and communicate with senior stakeholders - A collaborative mindset and drive to deliver outcomes - Experience in healthcare or private health insurance and/or an understanding of the Australian healthcare landscape would be highly regarded, but is not essential. Benefits - Flexible working and continuous improvement to our ways of working - Currently trialling a 4 day work week, allowing time to focus on personal health and wellbeing Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us at careers@medibank.com.au or (03) 8622 5666.

Role Description As a Casual Medical Officer, you will be at the forefront of our virtual care delivery model, working remotely from home anywhere in Australia to manage acute patients while being supported by a highly skilled multidisciplinary team including medical, paramedic, nursing, pharmacy, administration, allied health, and courier services. You will contribute to the delivery of high-quality virtual acute healthcare by: - Applying your expertise in the clinical diagnosis, investigation, treatment, and ongoing management of acute conditions. - Managing acute presentations in the home, including but not limited to cellulitis, community-acquired pneumonia, infective exacerbation of COPD, VTE/PE, cardiac failure, and complicated UTI. - Collaborating within a broad multidisciplinary team to deliver holistic, patient-centred care. - Participating in professional development opportunities, mentoring, and ongoing clinical support. - Being part of a clinician-led environment where your expertise, wellbeing, and contribution are genuinely valued. Qualifications - Hold unrestricted specialist registration with AHPRA as a Specialist Medical Practitioner. - Minimum of 5 years’ experience in your specialty area. Requirements - Participate in a 7-day rolling roster, working casual 8-hour shifts that you opt into between 8:00am and midnight. - Enjoy flexibility, with no minimum shift commitment required to commence. - Demonstrate strong clinical capability in diagnosing, investigating, and treating acute conditions within established clinical governance and risk frameworks. - Be confident delivering virtual care and interpreting biometric data trends to identify early clinical deterioration. - Communicate effectively with multidisciplinary teams, patients, and their loved ones. - Possess strong digital literacy and feel comfortable learning and using a range of systems and technologies (full training and ongoing support provided). - Maintain a high level of professionalism and demonstrate empathy, inclusivity, and respect when working with people from diverse backgrounds and experiences. - Be passionate about improving health equity and supporting vulnerable communities. - Hold, or be willing and eligible to obtain, a Working with Children Check and National Police Clearance. Benefits - Flexible ways of working to support inclusion, accessibility, and wellbeing. - Commitment to a workplace where everyone feels safe, supported, and free to be themselves. - Employee networks create space for connection, advocacy, and allyship.

Role Description Are you an experienced and skilled Specialist General Practitioner with FRACGP/FACRRM, or do you hold other specialist physician qualifications such as FRACP? Are you interested in potentially being part of the My Home Hospital (MyHH) team-leading innovation in virtual acute hospital care in the home? As a casual Medical Officer, you will be at the forefront of our virtual care delivery model, working from home and managing acute patients remotely, whilst being supported by a highly skilled and experienced medical, paramedic, nursing, pharmacy, administration, courier and allied health team. Be part of a clinician-led environment where we value your expertise, well-being and professional voice. Contribute to virtual health initiatives by: - Exercising your experience in the clinical diagnosis, investigation, treatment, and ongoing management of acute conditions. - Managing in the home acute presentations in the home of conditions such as but not limited to, cellulitis, community acquired pneumonia; infective exacerbation of COPD, VTE/PE, cardiac failure, and complicated UTI. - Collaborating with a broad multi-disciplinary team to support holistic patient centred care. - Access to professional development and mentoring. Qualifications - Full unrestricted AHPRA specialist registration as a medical practitioner. - At least 5 years’ experience in your area of specialty. Requirements - Ability to apply theoretical knowledge and practical experience to determine the appropriate clinical diagnosis, investigations, and treatment of patients with acute conditions, in line with clinical risk and compliance frameworks (local guidelines and pathways provided). - Confidence in providing virtual care and in reviewing biometric data trends to assist with early identification of deterioration. - Excellent communication skills within multi-disciplinary teams. - High level digital proficiency; being comfortable using and learning various tools, software and systems. - High level of professionalism, with the ability to relate well with people of all interests, backgrounds and abilities. - Commitment to delivering exemplary care to our patients. - Passionate about equity of outcomes and care of vulnerable people. - Hold a South Australian Working with Children Check and National Police Clearance (or are willing and eligible to obtain). Benefits - Participate in a 7-day rolling roster, working casual 8-hour shifts, that you opt into, between the hours of 8am and midnight. - No minimum number of shifts required to start. Company Description Amplar Health Home Hospital is a national organisation that delivers a diverse range of innovative health programs and virtual care services to patients across Australia, providing safe, high-quality care outside traditional hospital settings. To date, our programs have supported thousands of patients, reducing pressure on emergency departments and inpatient services while improving patient outcomes and experience. We also continue to expand and refine models of care that leverage technology and clinical expertise to meet the evolving needs of the patient and the health care system.