• Establish and maintain strong relationships with doctors and healthcare providers to ensure long-term satisfaction and loyalty. • Proactively reach out to doctors for follow-ups, support, and feedback to improve service quality. • Facilitate the preparation, distribution, and signing of contracts using DocuSign, ensuring all required fields are completed and signed in a timely manner. • Assist doctors with any questions or issues related to contract terms and document signing. • Represent the company professionally in all interactions, ensuring clear, respectful, and accurate communication with doctors and healthcare staff. • Address and resolve customer queries via phone, email, or other communication channels, offering exceptional service and timely solutions. • Ensure that all documentation, contracts, and communication are accurately recorded and tracked. • Collaborate with internal teams to address customer needs, streamline processes, and provide exceptional service.

• Deliver outstanding customer support via phone calls, emails and chats; • Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information; • Build strong and lasting customer relationships; • Keep up with evolving tools and technology; • Handle sensitive customer data with care and security; • Apply the latest and greatest customer happiness practices; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

• Respond promptly to member inquiries via phone, email, video calls, and live chat • Guide new members and make sure they’re excited about our programs and resources • Troubleshoot issues, investigate solutions, and coach members through next steps • Maintain accurate member records and document solutions in our systems • Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries • Inform members about additional products and services to help their business grow • Meet personal and team support quotas and revenue targets • Always champion an outstanding member experience

• Visit our clients onsite across Georgia and support members in navigating their Sidecar Health plans • Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity • Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with • Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails • Provide excellent customer service in a timely and positive manner • Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience