Role Description Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals. Ideal candidates will demonstrate previous consulting experience in Salesforce Field Service and Service Cloud, complying with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, as well as to accurately estimate the technical level of effort required for scope of work sold. Responsibilities - Responsible for Salesforce Field Service and Service Cloud solution design and implementation - Leading business and technology analysis and provide CRM domain expertise - Leading client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views - Partnering with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold - Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team - Championing the adoption of reusable architecture assets to improve efficiency - Producing documentation to aid in the understanding of existing architecture solutions - Owning the overall execution of implementation deliverables and QA Qualifications - 4-6+ years of consulting experience within the Salesforce ecosystem - 2-3+ years of solution design experience with Salesforce Field Service and Service Cloud - Foundational understanding of Field Service Object Model, including Work Orders and Service Appointments - Experience with Field Service scheduling and optimization logic/principles (Preferred) - Significant experience across Salesforce suite of products including Sales Cloud, Marketing Cloud, and/or Experience Cloud (Preferred) - Experience solutioning on the Salesforce platform, particularly for a variety of clients (including enterprise) - Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations - Strong business processes, process documentation, and process improvement skills - Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role Equal Opportunity Statement Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices. Recruitment Policy Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

• Prepare quotations for complex radio communications system based on customer and partner requirements, utilizing expertise in system design, product knowledge, and RF propagation tools; 35%. • Serve as the technical lead in responding to Requests for Proposals (RFPs), including reviewing RFP requirements, developing preliminary system designs, preparing technical documentation, creating system drawings, addressing detailed technical specifications, and compiling equipment and services pricing; 41%. • Support capture management for complex and strategic RFPs by contributing to Blue Sheet activities and pre-RFP engagement; 3%. • Conduct comprehensive industry and market research on emerging products and technologies to develop subject matter expertise, with a primary focus on validating solutions that support organizational partnership and business development initiatives; 3%. • Provide technical sales training to Partners and Sales Teams on new products and engineering tools; 3%. • Conduct on-site inspections at customer locations to assess existing radio and dispatch communication systems in preparation for future upgrades; 5%. • Evaluate all components of the communications infrastructure, including generators, shelters, grounding systems, towers, DC power supplies, and other related site development elements; 5%. • Serve as a technical subject matter expert and industry representative by delivering presentations on various technical topics at partner webinars, industry trade shows, partner meetings, and customer events; 3%.

• Partner with Account Executives to support strategic sales opportunities. • Lead and participate in customer discovery sessions. • Gather, document, and validate business, clinical, operational, and technical requirements. • Develop solution strategies aligned with customer goals and platform capabilities. • Serve as a trusted advisor throughout the evaluation process. • Deliver compelling, tailored demonstrations to executive, clinical, operational, and technical audiences. • Build and maintain demonstration environments that reflect real-world customer scenarios. • Translate customer requirements into recommended solution approaches. • Support integration, interoperability, API, data exchange, and technical architecture discussions as needed. • Assist in completing responses to Requests for Proposal (RFPs), Requests for Information (RFIs), and security questionnaires. • Share market intelligence and customer feedback with Senior Director of Solutions Consulting.

• Build and ship AI agents, APIs, and applications on Affirm's internal platform (Snowpark Container Services / Quicksilver). You own the full lifecycle: architecture, containerization, networking, secrets, CI/CD, monitoring, and fixing what breaks. • Turn messy business requirements from People Operations stakeholders into production systems. Integrate with Workday, Notion, and case management tools so AI surfaces real answers from governed content, not model guesses. • Navigate Affirm's existing security and data governance infrastructure to get AI systems running safely on people data. RBACs, data classification, and access policies already exist, but connecting them across systems (Workday, Snowflake, case tools) is where it gets messy. You figure out what's allowed, build within those constraints, and make sure employee data stays where it's supposed to. • Design reliability infrastructure for multi-model LLM services. Structured output validation, fallback chains, circuit breakers for external APIs, and quality controls that catch hallucination before users see it. • Work directly with non-technical stakeholders to scope problems, make architecture decisions, and give honest assessments of what AI can and can't do. You translate in both directions. • Contribute to the team's shared Python codebase, dbt models, and Snowflake infrastructure as part of a small, full-stack team that ships fast. • Own what you build. When something breaks in production, you diagnose and fix it.