Medical Informatics Engineering

• Build and scale a high-performing, globally distributed engineering organization aligned to MIE’s 3-year product and technology roadmap. • Define and execute a multi-year technology strategy, including platform modernization, architecture evolution, and scalability of core systems. • Establish and operationalize modern SDLC processes, including sprint planning, QA discipline, release management, and engineering best practices. • Implement a metrics-driven engineering operating model, tracking KPIs such as velocity, cycle time, defect rates, and on-time delivery. • Lead the modernization of legacy architecture, including C, JavaScript, TypeScript, Linux -based components and legacy databases, while maintaining product stability and delivery. • Drive CloudOps and infrastructure maturity, including automation, monitoring, and disaster recovery capabilities (targeting <24-hour RTO). • Develop and execute a structured technical debt reduction strategy, prioritizing and remediating a large backlog of defects through disciplined processes. • Define and implement an AI strategy to enhance product capabilities and improve internal engineering velocity and efficiency. • Establish API and platform strategies to support extensibility, integrations, and future ecosystem growth. • Partner closely with Product to define and execute a 12–18 month roadmap, ensuring alignment with company strategy, customer needs, and revenue objectives. • Collaborate with Product and GTM leadership to improve productization, moving from one-off solutions to scalable, repeatable offerings.

• Identify high-impact AI use cases tied to customer pain points and strategic priorities • Lead structured discovery with customers, stakeholders, and technical teams • Translate ambiguous problems into validated product opportunities • Define product vision, roadmap, and measurable outcomes for AI initiatives • Partner with domain product teams to identify opportunities where AI can meaningfully improve workflows, automation, and decision support. • Define reusable AI capabilities that can be leveraged across multiple product domains • Partner with engineering to design scalable AI architecture including orchestration layers, model integrations, and AI-enabled workflows • Support development of LLM-driven copilots, automation agents, and intelligent workflow assistance • Balance rapid experimentation with production readiness using AI-assisted development techniques • Define packaging, positioning, and monetization strategies for AI-powered capabilities • Drive alignment across Product, Engineering, Customer Success, and GTM on AI strategy and execution • Partner with Sales, Marketing, and Customer Success to drive adoption and commercial success • Establish KPIs tied to usage, performance, and business impact • Measure and iterate based on real-world performance • Collaborate with domain product leads to ensure AI capabilities are effectively embedded into customer workflows • Help define the long-term AI capability roadmap for the MIE / Enterprise Health platform • Establish standards for responsible AI use including security, privacy, explainability, and compliance • Partner with engineering leadership on AI architecture and model governance • Ensure AI features operate safely within healthcare and regulated environments • Support evaluation of emerging AI technologies and vendors

• Gain consensus from stakeholders to approve the proposed project plan before moving into project execution. • Establish project governance to provide structure, processes, decision-making models, and tools for managing the project. • Coordinate regular meetings with stakeholders to assign and complete work as defined in the project plan. • Monitor and control project progress, tracking tasks and critical path items to ensure adherence to timelines. • Update project plans regularly, documenting changes for stakeholders. • Ensure project documentation is housed centrally and referenced regularly for compliance. • Identify and control changes to scope by adhering to established control policies. • Coordinate project closure activities including stakeholder sign-off and debriefing meetings. • Contribute to ongoing growth and development of Enterprise Health organizational process assets.

• Lead discovery to understand customer pain points, workflow challenges, and regulatory needs • Translate customer insights into clear product opportunities and prioritized initiatives • Define product roadmap aligned to business strategy and customer outcomes • Validate solutions through research, prototyping, and iterative feedback • Develop deep understanding of occupational health clinical workflows, regulatory requirements, and provider needs • Partner with clinical SMEs to ensure the product supports safe, compliant, and efficient care delivery • Identify opportunities to improve clinical efficiency, documentation quality, and regulatory compliance • Own the lifecycle of clinical workflow capabilities including documentation, injury management, surveillance, and medical compliance • Partner with engineering and design to deliver scalable, usable clinical workflows • Ensure clinical workflows meet regulatory requirements including OSHA, surveillance programs, and employer compliance needs • Support incorporation of AI-assisted capabilities such as documentation support, triage guidance, and workflow automation • Ensure clinical workflows are intuitive and efficient for providers, minimizing documentation burden and supporting safe patient care • Partner with Client Success and GTM teams to drive adoption and customer value realization • Align cross-functional teams around priorities, initiatives, and delivery plans • Define KPIs tied to usage, satisfaction, workflow efficiency, and retention • Measure product performance and iterate based on real-world feedback • Support enablement, documentation, and release readiness • Serve as product lead for the Clinical domain within the Enterprise Health platform • Collaborate with other domain product managers to ensure workflows integrate seamlessly across the platform • Partner with the AI Product Manager to incorporate AI-driven capabilities into clinical workflows where appropriate • Contribute to the broader Enterprise Health product strategy • Communicate clearly with leadership on progress, tradeoffs, and impact

• Define and operationalize the Qualified Account (QA) framework, including scoring models and segment-based targets. • Architect and optimize full-funnel campaign systems across inbound, outbound, ABX, and field marketing. • Own measurable marketing pipeline contribution across segments. • Build and scale account-based programs (ABM/ABX) and signal-driven outbound strategies focused on enterprise pipeline generation. • Partner closely with Sales to align pre-booking strategy and opportunity acceleration. • Design lifecycle stages, conversion benchmarks, and stage progression models. • Drive measurable improvements in conversion rates and reduce sales cycle length through data-driven optimization. • Own HubSpot Enterprise architecture, automation workflows, routing logic, attribution modeling, and reporting dashboards. • Establish SLAs with Sales to ensure follow-up rigor and pipeline velocity. • Continuously reallocate spend based on ROI performance and funnel efficiency metrics. • Develop executive-level reporting that provides clarity on ROI, attribution, and marketing-influenced revenue. • Strengthen alignment with Sales leadership by building enablement infrastructure, systemizing RFP processes, and ensuring commercial asset alignment to revenue objectives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. - Serve as the central customer service contact for existing clients - Answer questions and escalate priority issues - Provide ongoing training to users - Consult with customers on EMR optimization efforts - Provide best practices to ensure customer success with the EMR - Perform complex configurations to improve workflow efficiencies - Provide an exceptional customer experience in every interaction - Provide training to client users during deployment - Provide ongoing product education for existing customers - Escalate bug fixes to appropriate staff as needed - Take initiative to maximize opportunities for personal growth in product knowledge - Assist the deployment team with onboarding tasks - Requires up to 10% travel Qualifications - Education: Must obtain applicable product certifications within 90 days of hire - Experience: 2+ years of experience providing customer service/support to commercial clients - Experience using and troubleshooting business applications - Effective written and verbal communication skills Requirements - Ability to clearly communicate with professional clients at all levels - Strong organizational skills - Oral presentation, training, and public speaking experience - Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications Benefits - Competitive compensation - Comprehensive benefits package including medical/dental/vision insurance - 401k with company match - Unlimited Paid-Time off - Quarterly bonus program - Flexible work schedule - Remote work Company Description We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

• Collaborate with business partners to build and close sales pipeline • Maintain and strengthen partner relationships • Support partners through ongoing training and enablement initiatives • Develop and execute channel sales strategies to achieve revenue targets • Monitor partner performance and provide actionable feedback • Identify and recruit new channel partners as needed

• Develop and implement the organization's information security strategy. • Provide regular security updates to the CIO, other executives, and the board of directors, including presentations on security matters. • Represent the organization in security-related matters with external parties, including vendors and auditors. • Work closely with the CIO and operate as a member of the DevOps team to emphasize and implement security initiatives. • Conduct regular risk assessments and vulnerability scans using tools like Rapid7 IVM and internal tracking systems. • Oversee the development and implementation of incident response plans and conduct tabletop exercises with DevOps team members. • Ensure compliance with relevant regulations and standards, including HITRUST, NIST, DirectTrust, HIPAA, SOC 2 (Type II), ISO. • Manage internal and external security audits, including evidence collection and preparation. • Develop, review, and update information security policies and procedures, including the Vulnerability and Patch Management Procedure and Data Center Access Procedure. • Participate in the day-to-day operations of the security team and manage security tools and technologies, including Check Point, SentinelOne, and intrusion detection systems. • Lead and mentor the security team, reviewing tasks and responsibilities working closely with the DevOps team members. • Evaluate and manage security vendors, including VDA Labs, KnowBe4, and perform vendor audits.

• Design and develop standardized, well-documented APIs using Fastify and OpenAPI spec, ensuring clear versioning and predictable integrations. • Use Stainless and similar tooling to generate SDKs for common languages (TypeScript, Python, etc.). • Implement new features and enhancements across the stack using TypeScript / JavaScript (ESModules), React 19, TailwindCSS, Bootstrap 5.3, and MongoDB. • Maintain and extend BlueHive’s API-first architecture, focusing on modularity, scalability, and performance. • Collaborate with Product and Partner Engineering to integrate with HRIS, ATS, and EHR systems. • Participate in daily stand-ups, code reviews, and sprint planning to ensure high-quality, maintainable code. • Create automated tests (unit, integration, and end-to-end) to support CI/CD pipelines and prevent regressions. • Track work in GitHub Projects and BlueHive’s internal ticketing systems, ensuring progress visibility and alignment with OKRs. • Contribute to internal coding standards and mentor peers on API-driven development best practices. • Leverage AI development tools (e.g., GitHub Copilot, Cursor, OpenAI API) to improve efficiency, generate code prototypes, and maintain code quality.