Medical Informatics Engineering

• Draft, review, and negotiate a wide variety of commercial agreements • Partner with Sales and Customer Success teams to negotiate customer agreements while helping move deals efficiently toward execution. • Provide practical, business-oriented legal advice on contract terms, risk allocation, compliance, and commercial issues. • Identify legal and operational risks and recommend appropriate solutions that support business objectives. • Maintain and improve standard contract templates, fallback language, and negotiation playbooks. • Assist with customer and vendor contract management as needed. • Support due diligence efforts with prospects and clients. • Support other commercial legal matters as assigned.

• Own product positioning and messaging across the Enterprise Health platform and Ozwell AI • Lead category positioning, defining how Enterprise Health frames and owns its space in the market • Lead go-to-market and commercialization planning for AI and future product modules • Translate product capabilities into buyer-relevant narratives for executive, clinical, operational, and IT and security stakeholders, and for sales teams • Partner with SDR leadership and Demand Gen to build and maintain ICP definitions, buyer personas, and segment-specific value propositions • Build the sales enablement system for product launches, expansion motions, and competitive differentiation, including decks, talk tracks, battlecards, one-pagers, demo narratives, and objection handling • Own competitive positioning and win and loss learning, including narratives, battlecards, objection handling, and proof points that help Sales defend Enterprise Health against direct competitors, the status quo, internal build arguments, and adjacent healthcare technology platforms • Build repeatable expansion motions for existing customers, including launch messaging, customer segmentation, adoption narratives, sales plays, proof points, and enablement for Account Management and Sales • Partner with Product, especially the CPO, on roadmap, buyer problems, market requirements, and launch readiness • Serve as the voice of the market into Product Management, influencing roadmap priorities through buyer insights, competitive intelligence, customer feedback, and commercialization opportunities • Partner with Sales and Customer Success to capture field feedback, win and loss insight, objections, customer proof, and adoption signals • Build and scale customer proof programs, including case studies, references, testimonials, outcome stories, ROI and value materials, benchmark data, and customer advocates • Support new logo and expansion revenue with materials that help reps open conversations, advance deals, and win competitive evaluations • Help build a repeatable commercialization operating model for Enterprise Health

• Partner with Account Executives to support strategic sales opportunities. • Lead and participate in customer discovery sessions. • Gather, document, and validate business, clinical, operational, and technical requirements. • Develop solution strategies aligned with customer goals and platform capabilities. • Serve as a trusted advisor throughout the evaluation process. • Deliver compelling, tailored demonstrations to executive, clinical, operational, and technical audiences. • Build and maintain demonstration environments that reflect real-world customer scenarios. • Translate customer requirements into recommended solution approaches. • Support integration, interoperability, API, data exchange, and technical architecture discussions as needed. • Assist in completing responses to Requests for Proposal (RFPs), Requests for Information (RFIs), and security questionnaires. • Share market intelligence and customer feedback with Senior Director of Solutions Consulting.

• Serve as the primary point of contact for clients, conducting in-depth consultations to understand their unique needs, workflows, and objectives related to employee health management. • Develop and deploy creative and innovative strategies tailored to each client's specific requirements. • Collaborate with clients to identify process improvement and automation opportunities within their employee health programs, proposing customized solutions while taking into consideration budget and timeline. • Complete requirements gathering and scope creation for all in scope workflows. • Configure application as needed according to requirements. • Direct analysts to ensure accurate and efficient setup of the employee health software for each client. • Provide guidance and oversight, ensuring configurations align with client needs and industry best practices. • Ultimate sign off on configuration and workflow validation. • Provide comprehensive training and support to clients on the functionality of the employee health software. • Conduct workshops, webinars, and on-site training sessions to ensure client proficiency in utilizing the software. • Establish strong, collaborative relationships with clients, acting as a trusted advisor for their employee health initiatives. • Identify opportunities for upselling or cross-selling additional services or features to enhance client value. • Stay informed about industry trends, best practices, and emerging technologies in employee health management. • Continuously evaluate and improve deployment processes, methodologies, and tools to optimize efficiency and client satisfaction.

• Build and scale a high-performing, globally distributed engineering organization aligned to MIE’s 3-year product and technology roadmap. • Define and execute a multi-year technology strategy, including platform modernization, architecture evolution, and scalability of core systems. • Establish and operationalize modern SDLC processes, including sprint planning, QA discipline, release management, and engineering best practices. • Implement a metrics-driven engineering operating model, tracking KPIs such as velocity, cycle time, defect rates, and on-time delivery. • Lead the modernization of legacy architecture, including C, JavaScript, TypeScript, Linux -based components and legacy databases, while maintaining product stability and delivery. • Drive CloudOps and infrastructure maturity, including automation, monitoring, and disaster recovery capabilities (targeting <24-hour RTO). • Develop and execute a structured technical debt reduction strategy, prioritizing and remediating a large backlog of defects through disciplined processes. • Define and implement an AI strategy to enhance product capabilities and improve internal engineering velocity and efficiency. • Establish API and platform strategies to support extensibility, integrations, and future ecosystem growth. • Partner closely with Product to define and execute a 12–18 month roadmap, ensuring alignment with company strategy, customer needs, and revenue objectives. • Collaborate with Product and GTM leadership to improve productization, moving from one-off solutions to scalable, repeatable offerings.

• Identify high-impact AI use cases tied to customer pain points and strategic priorities • Lead structured discovery with customers, stakeholders, and technical teams • Translate ambiguous problems into validated product opportunities • Define product vision, roadmap, and measurable outcomes for AI initiatives • Partner with domain product teams to identify opportunities where AI can meaningfully improve workflows, automation, and decision support. • Define reusable AI capabilities that can be leveraged across multiple product domains • Partner with engineering to design scalable AI architecture including orchestration layers, model integrations, and AI-enabled workflows • Support development of LLM-driven copilots, automation agents, and intelligent workflow assistance • Balance rapid experimentation with production readiness using AI-assisted development techniques • Define packaging, positioning, and monetization strategies for AI-powered capabilities • Drive alignment across Product, Engineering, Customer Success, and GTM on AI strategy and execution • Partner with Sales, Marketing, and Customer Success to drive adoption and commercial success • Establish KPIs tied to usage, performance, and business impact • Measure and iterate based on real-world performance • Collaborate with domain product leads to ensure AI capabilities are effectively embedded into customer workflows • Help define the long-term AI capability roadmap for the MIE / Enterprise Health platform • Establish standards for responsible AI use including security, privacy, explainability, and compliance • Partner with engineering leadership on AI architecture and model governance • Ensure AI features operate safely within healthcare and regulated environments • Support evaluation of emerging AI technologies and vendors

• Gain consensus from stakeholders to approve the proposed project plan before moving into project execution. • Establish project governance to provide structure, processes, decision-making models, and tools for managing the project. • Coordinate regular meetings with stakeholders to assign and complete work as defined in the project plan. • Monitor and control project progress, tracking tasks and critical path items to ensure adherence to timelines. • Update project plans regularly, documenting changes for stakeholders. • Ensure project documentation is housed centrally and referenced regularly for compliance. • Identify and control changes to scope by adhering to established control policies. • Coordinate project closure activities including stakeholder sign-off and debriefing meetings. • Contribute to ongoing growth and development of Enterprise Health organizational process assets.

• Lead discovery to understand customer pain points, workflow challenges, and regulatory needs • Translate customer insights into clear product opportunities and prioritized initiatives • Define product roadmap aligned to business strategy and customer outcomes • Validate solutions through research, prototyping, and iterative feedback • Develop deep understanding of occupational health clinical workflows, regulatory requirements, and provider needs • Partner with clinical SMEs to ensure the product supports safe, compliant, and efficient care delivery • Identify opportunities to improve clinical efficiency, documentation quality, and regulatory compliance • Own the lifecycle of clinical workflow capabilities including documentation, injury management, surveillance, and medical compliance • Partner with engineering and design to deliver scalable, usable clinical workflows • Ensure clinical workflows meet regulatory requirements including OSHA, surveillance programs, and employer compliance needs • Support incorporation of AI-assisted capabilities such as documentation support, triage guidance, and workflow automation • Ensure clinical workflows are intuitive and efficient for providers, minimizing documentation burden and supporting safe patient care • Partner with Client Success and GTM teams to drive adoption and customer value realization • Align cross-functional teams around priorities, initiatives, and delivery plans • Define KPIs tied to usage, satisfaction, workflow efficiency, and retention • Measure product performance and iterate based on real-world feedback • Support enablement, documentation, and release readiness • Serve as product lead for the Clinical domain within the Enterprise Health platform • Collaborate with other domain product managers to ensure workflows integrate seamlessly across the platform • Partner with the AI Product Manager to incorporate AI-driven capabilities into clinical workflows where appropriate • Contribute to the broader Enterprise Health product strategy • Communicate clearly with leadership on progress, tradeoffs, and impact

• Define and operationalize the Qualified Account (QA) framework, including scoring models and segment-based targets. • Architect and optimize full-funnel campaign systems across inbound, outbound, ABX, and field marketing. • Own measurable marketing pipeline contribution across segments. • Build and scale account-based programs (ABM/ABX) and signal-driven outbound strategies focused on enterprise pipeline generation. • Partner closely with Sales to align pre-booking strategy and opportunity acceleration. • Design lifecycle stages, conversion benchmarks, and stage progression models. • Drive measurable improvements in conversion rates and reduce sales cycle length through data-driven optimization. • Own HubSpot Enterprise architecture, automation workflows, routing logic, attribution modeling, and reporting dashboards. • Establish SLAs with Sales to ensure follow-up rigor and pipeline velocity. • Continuously reallocate spend based on ROI performance and funnel efficiency metrics. • Develop executive-level reporting that provides clarity on ROI, attribution, and marketing-influenced revenue. • Strengthen alignment with Sales leadership by building enablement infrastructure, systemizing RFP processes, and ensuring commercial asset alignment to revenue objectives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Product Specialist II to join our team. The ideal candidate will have a strong background in customer service, technical support, and business application troubleshooting. In this role, you will be responsible for providing application support to Enterprise Health/MIE customers across all product lines. - Serve as the central customer service contact for existing clients - Answer questions and escalate priority issues - Provide ongoing training to users - Consult with customers on EMR optimization efforts - Provide best practices to ensure customer success with the EMR - Perform complex configurations to improve workflow efficiencies - Provide an exceptional customer experience in every interaction - Provide training to client users during deployment - Provide ongoing product education for existing customers - Escalate bug fixes to appropriate staff as needed - Take initiative to maximize opportunities for personal growth in product knowledge - Assist the deployment team with onboarding tasks - Requires up to 10% travel Qualifications - Education: Must obtain applicable product certifications within 90 days of hire - Experience: 2+ years of experience providing customer service/support to commercial clients - Experience using and troubleshooting business applications - Effective written and verbal communication skills Requirements - Ability to clearly communicate with professional clients at all levels - Strong organizational skills - Oral presentation, training, and public speaking experience - Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications Benefits - Competitive compensation - Comprehensive benefits package including medical/dental/vision insurance - 401k with company match - Unlimited Paid-Time off - Quarterly bonus program - Flexible work schedule - Remote work Company Description We provide solutions that make a meaningful difference in healthcare. Founded in 1995, MIE serves as the innovation engine for business units that serve hospitals and health systems, physician practices, Fortune 500 employers, government agencies, and consumers. MIE’s web-based health information technology platform is helping physicians, nurses, and administrators make a meaningful difference in healthcare delivery across the globe.