The award-winning SaaS platform behind leading energy suppliers.
Senior Product Designer – Case Management
Location
United Kingdom
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Senior Product Designer – Case Management
ENSEK
• Own and evolve the end-to-end case management experience, building on the existing MVP and helping define the future direction of the product. • Design AI-assisted and human-in-the-loop workflows that balance automation with transparency, trust and user control. • Map and optimise user journeys across complex operational workflows, considering both business and technical requirements. • Partner closely with Product Managers and Engineers from early discovery through to delivery and iteration. • Lead design exploration in ambiguous problem spaces, turning emerging opportunities into intuitive product experiences. • Champion best practices for designing AI-assisted experiences, including confidence indicators, explainability patterns and error handling. • Contribute to design systems thinking, particularly as it relates to AI interaction patterns and workflow-based experiences. • Use AI tools to support research synthesis, scenario modelling, prototyping and rapid iteration.
Job Requirements
- Proven experience owning end-to-end UX design across a product area, from discovery through delivery.
- Hands-on experience designing AI-assisted or agentic workflows, including human-in-the-loop experiences, feedback loops, confidence states, explainability and error handling.
- Comfortable working in greenfield or early-stage product environments where requirements and opportunities are still emerging.
- Strong strategic thinking, with the ability to connect design decisions to product goals and business outcomes.
- Excellent collaboration and communication skills, with a track record of working closely with Product and Engineering teams.
- Experience using AI tools throughout the design process to accelerate insight generation, exploration and iteration.
- Strong UX foundations combined with the ability to navigate ambiguity and make progress in evolving environments.
- Experience working on B2B, operational or workflow-heavy products preferred.
- Experience with case management systems, workflow platforms or AI-powered tooling would be highly advantageous.
Benefits
- 25 days' holiday + bank holidays
- Option to buy or sell 5 extra annual leave days per year
- Vitality Health Insurance, including private healthcare, virtual GP access, mental-health support and wellbeing perks
- Pension with 5% matched contribution
- Regular team-wide and company-wide events
- 2 volunteering days per year to give back
- Remote-first working environment with offices in London and Nottingham
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