• Define and lead the end-to-end design strategy for Humana’s pharmacy experience, ensuring a human-centered approach that aligns with business goals. • Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical pharmacy-related member jobs to be done. • Champion user research and data-driven insights to inform design decisions and measure impact. • Advocate for accessibility, inclusivity, and best practices in design across all pharmacy touchpoints. • Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey. • Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value. • Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

• Define and lead the end-to-end design strategy for Humana’s medical benefits experience, ensuring a human-centered approach that aligns with business goals • Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done • Champion user research and data-driven insights to inform design decisions and measure impact • Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints • Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey • Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value • Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

• Own design across GAP and Navigator, from discovery through to delivery. • Set an exceptionally high bar on visual craft. • Set the same bar on product design fundamentals. • Design for both audiences. • Shape strategy with product and engineering. • Run discovery. • Prototype heavily, including with AI tools. • Evolve Euphoric’s design system, principles, and ways of working as the products grow. • Communicate decisions clearly.

• Build and maintain a modular design system — create a system that powers both live implementations and Figma prototypes. • Design complex onboarding flows — architect journeys that adapt to modular, multi-step customer needs. • Apply a conversion-focused mindset — measure, test, and refine every step of the user experience. • Prototype quickly and systematically — test ideas fast and refine based on customer feedback. • Collaborate with engineering — work closely with front-end and back-end teams to ensure designs translate seamlessly into production. • Shape our design culture — set foundations and standards that help the team scale.