ENSEK

• Make an impact across the codebase, the product, the engineering culture and the organisation. • Partner closely with Product and Design to understand problems and shape solutions. • Design and build modular, API-first solutions and support strong domain boundaries and engineering standards. • Taking solutions from design and build through to testing and deployment. • Championing modern development practices including automated testing, peer review and continuous delivery. • Mentor and support other engineers and contribute to engineering communities, guilds and knowledge-sharing initiatives.

• Own the full sales cycle from prospecting and qualification through to negotiation and contract signature. • Build and manage a pipeline of prospective customers across energy suppliers, aggregators, asset owners and flexibility market participants. • Develop strong relationships with key decision-makers and stakeholders within target accounts. • Collaborate with Product, Marketing and Delivery teams to develop compelling value propositions and GTM approaches

• Own and evolve the end-to-end case management experience, building on the existing MVP and helping define the future direction of the product. • Design AI-assisted and human-in-the-loop workflows that balance automation with transparency, trust and user control. • Map and optimise user journeys across complex operational workflows, considering both business and technical requirements. • Partner closely with Product Managers and Engineers from early discovery through to delivery and iteration. • Lead design exploration in ambiguous problem spaces, turning emerging opportunities into intuitive product experiences. • Champion best practices for designing AI-assisted experiences, including confidence indicators, explainability patterns and error handling. • Contribute to design systems thinking, particularly as it relates to AI interaction patterns and workflow-based experiences. • Use AI tools to support research synthesis, scenario modelling, prototyping and rapid iteration.

• Own the strategy, vision and roadmap for customer configuration and onboarding — extending self-serve capabilities to support both human users and AI agents in configuring their environments. • Define and drive product requirements for customer configuration and onboarding, working closely with developer teams to ensure systems are secure and maintainable. • Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden. • Make evidence-based prioritisation decisions across configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders. • Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in system reliability and customer experience. • Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation. • Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

• Own the strategy, vision and roadmap for both the API-as-a-product programme — engaging stakeholders across engineering, commercial, and customer teams to define, validate and iterate it continuously. • Define and drive the roadmap for role-based access control (RBAC), OAuth/SSO, and audit logging capabilities. • Ensure IAM scope expands to cover AI agents, with appropriate security and auditing controls. • Partner with security and engineering teams to implement self-serve IAM/RBAC setup for APIs, AI agents, and customers. • Define and drive a consistent framework for API definition and management across three tiers: internal domain APIs, cross-NSEC internal APIs, and external APIs for customers, brokers, and third parties. • Make evidence-based prioritisation decisions, estimating effort and value of roadmap items using AI-powered estimation tools, and communicating trade-offs transparently with stakeholders. • Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement. • Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

• Team leadership: Line manage, mentor and grow a team of platform engineers and SREs. Build a high‑performing, psychologically safe culture that values learning, accountability and continuous improvement. • Technical strategy & delivery: Define and execute the platform roadmap including compute, networking, storage, CI/CD and Kubernetes‑based services. Balance technical debt, reliability work and new feature delivery. • Reliability & SLAs: Own SLIs/SLOs for platform services, drive reliability programmes, and ensure teams meet agreed availability and performance targets. • Observability & incident management: Champion end‑to‑end observability (metrics, tracing, logging), lead major incident responses, and run blameless post‑incident reviews with actionable RCA and follow‑through. • Automation & infrastructure as code: Promote automation-first approaches for provisioning, deployments and runbook automation using IaC and CI/CD best practice. • Security & compliance: Work closely with InfoSec to embed secure configurations, secrets management and compliance controls into the platform lifecycle.

• Implementing best practices for monitoring, alerting, and incident response using DataDog and other tools. • Designing, building, and maintaining cost-effective, reliable, and scalable AWS infrastructure. • Collaborating with cross-functional teams to identify and address performance bottlenecks and reliability issues. • Conducting post-incident reviews to analyse root causes and implement preventive measures. • Automating routine tasks and processes to improve efficiency and reduce manual intervention. • Participating in an on-call rotation to respond to system outages and emergencies.

• Drive product adoption across our customers ensuring users are actively engaged and extracting value from our products. • Monitor usage metrics and engagement data to identify adoption gaps and expansion opportunities. • Guide customers through product capabilities, best practices, and use cases relevant to their business needs. • Conduct training sessions and enablement activities to improve user proficiency and confidence. • Develop comprehensive success plans for each account including customer objectives, success criteria, milestones, adoption roadmap, and mutual action plans. • Conduct regular business reviews (monthly/quarterly) presenting usage insights, value delivered and recommendations. • Align product capabilities with customer's evolving business needs and strategic initiatives. • Identify customer pain points and collaborate with internal teams to address them proactively. • Anticipate customer needs based on industry changes, pain points and growth plans. • Cultivate customer champions and advocates willing to serve as references, participate in case studies, or speak at events. • Identify satisfied customers with compelling success stories and coordinate with marketing on case study development. • Facilitate reference calls for sales prospects, coordinate customer participation in webinars and events. • Collect customer testimonials, reviews, and success stories for marketing and sales enablement. • Collect, synthesize, and advocate for customer feedback including feature requests, product gaps, and improvement suggestions. • Document customer needs and communicate to product management with context on business impact and urgency. • Participate in product roadmap discussions representing the customer perspective. • Share customer insights across organization to inform strategy, product development, and go-to-market decisions. • Manage customer expectations regarding product roadmap and feature delivery timelines. • Communicate product updates, new features, and releases to customers with context on relevance and value. • Partner with Sales on smooth handoffs for new customers, expansion opportunities, and account strategies. • Collaborate with Professional Services/Implementation on customer deployments, transformation and complex projects. • Work with Support to prioritize and resolve customer technical issues, coordinate on escalations. • Engage with Product team providing customer feedback, validating features, and facilitating customer participation in betas. • Coordinate with Marketing on customer advocacy activities, content creation, and events.

• Own Finance’s data & analytics capability — enabling true self-serve insight across the function • Extract, transform and model financial data using SQL and Sigma, working directly from source systems • Build high-impact dashboards and outputs that support fast, confident decision-making • Turn data into insight — identifying trends, surfacing risks, and delivering clear commercial narrative • Lead budgeting and forecasting support, including model ownership, actuals integration, and variance analysis • Drive data quality, governance, and efficiency — partnering with Data teams and creating scalable, reusable solutions

• Own the financial relationship with assigned B2B clients, acting as their trusted advisor on energy accounting and revenue assurance matters. • Oversee the delivery of monthly financial outputs, including revenue recognition, gross margin, reconciliations, variance analysis, and controls reporting. • Review and challenge analytical work produced by the Customer Financial Assurance team, ensuring accuracy, completeness, and clarity before client submission. • Provide commercial insight into consumption trends, billing performance, and financial risks, translating technical data into clear, actionable recommendations. • Lead client meetings, presenting financial results, performance commentary, and improvement opportunities. • Collaborate with operations, billing, data, and product teams to resolve issues, improve data quality, and strengthen financial controls. • Line management responsibility for Customer Financial Assurance Analysts. • Drive continuous improvement initiatives across financial assurance processes, reporting, and client engagement.