Title: Director Relationship Manager-TMT Gaming (remote) Location: New York, New York; Santa Monica, California; San Francisco, California; Los Angeles, California; Dallas, Texas; Atlanta, Georgia; Raleigh, North Carolina; Charlotte, North Carolina; Chicago, Illinois; Jacksonville, Florida; Phoenix, Arizona; Las Vegas, Nevada; Oklahoma City, Oklahoma 33755 11 West 42nd Street TMT ORIGINATIONS Monday - Friday Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in the following locations: California, New York, New Jersey, Illinois, Georgia, Texas, North Carolina, Boston, Florida and Arizona, Nevada, Oklahoma. The First Citizens Bank Technology, Media and Telecommunications Team specializes in delivering financing solutions and advisory services for middle market telecommunications, media, entertainment, and technology businesses. Our products and services support the development, expansion, equipment purchase, and strategic acquisition needs of our clients. We have a deep understanding of the special financing needs of the gaming, entertainment, media and sports industries. Our team of highly experienced professionals has the dedication and know-how to provide strategic solutions for a wide variety of corporate needs. This Director level originations position, focusing on the native American and Commercial gaming/casino sector, reports to the Managing Director and Group Head of the TMT team. Location for this position would center around one of our corporate office locations. Responsibilities - Responsible for loan originations, business development and relationship management in the native American and commercial gaming/casino industry and related sectors - Must understand and be engaged in gaming/casino landscape. Established relationships and transaction experience that are relevant to this sector would be beneficial to someone fulfilling this role - Experience with transactions in casino/route operator and related sectors. - Thorough understanding of credit analysis, financial modeling, structuring/negotiating deal terms and the ability to communicate credit decisions to senior management - Requires the capability to run/coordinate the structured finance process from initial client discussions all the way through closing - Experience with the cross-sell of all commercial banking products (treasury management, hedging, capital markets, foreign exchange, etc.) Qualifications Required: Bachelor's Degree and 8 years of experience in Commercial Banking, Relationship Management, Sales OR High School Diploma or GED and 12 years of experience in Commercial Banking, Relationship Management, Sales. Preferred: - Bachelor’s Degree - 8+ years’ experience in originations in a leveraged finance environment and 5 years of gaming, entertainment, media and sports industry - National and/or regional client coverage - Strong credit and underwriting skills - Cross-selling experience of the following commercial banking products: (treasury management, hedging, capital markets, foreign exchange) - Effective writing and communication skills - Formal credit training If hired in CA, TX, NC, MA, IL, GA, NY, NJ, FL, AZ, NV, OK the base pay for this position is generally between $175,000.00 and $225,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-NK1

• Identify and develop new retail opportunities across pharmacies and health food stores • Maintain and grow relationships with existing accounts to drive sales performance • Conduct in-store visits to support merchandising, brand visibility and product placement • Deliver engaging product training sessions to retail teams and healthcare professionals • Promote the product range to relevant stakeholders including nutritionists and dietitians • Participate in trade shows and industry events to support brand awareness • Work collaboratively with retail partners to create promotional initiatives and in-store activity • Monitor sales performance, customer engagement and territory activity • Manage CRM records, administration and monthly territory expenditure • Provide market feedback and insights to internal sales and marketing teams

• You'll own Windsor's YouTube channel and social distribution, run the influencer and affiliate pipeline, and drive co-marketing with our partners. • Windsor's YouTube channel end-to-end tutorials, product demos, use cases cut into Shorts and repurposed across Instagram, TikTok, and LinkedIn. • A weekly content calendar, built with your own eye for what makes someone stop scrolling. • Relationships with data & marketing influencers in the US market, YouTube creators, LinkedIn voices, newsletter writers. • Windsor's affiliate network creators, promoting Windsor with a 30% lifetime revenue share giving them the scripts, briefs, and assets to succeed. • Co-marketing with solutions partners: case studies, joint content, template features.

Role Description As a Senior Account Manager you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities. This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York. - Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado. - Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities. - Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals. - Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs. - Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience. - Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel). Qualifications - The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible. - 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients. - A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities. - Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly. - Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas). - A basic understanding of key marketing programs and channels. - Bonus: direct exposure working with financial institutions on marketing-related efforts. Benefits - A hybrid working model designed for true work-life harmony, featuring generous and flexible time off. - Structured onboarding, dedicated enablement teams, and clear internal mobility paths to accelerate your career. - Competitive base salary, equitable compensation practices, and a dedicated Employee Enrichment Fund for personal passions or home office upgrades. - Robust Diversity, Inclusion & Belonging initiatives + two paid volunteer days per year (#PersadoCares), and charitable donation matching.