Role Description As a Senior Account Manager you will be responsible for partnering with both internal teams and customers to drive value through adoption of Persado’s platform. You will collaborate with customers daily to build relationships, establish success metrics & track results, drive utilization, bring awareness of all available Persado solutions, and uncover growth opportunities. This is a remote role, but candidates should be located on the East Coast, preferably within the Washington, DC area, with the ability to travel occasionally to client locations, including DC, North Carolina, and New York. - Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado. - Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities. - Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals. - Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs. - Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience. - Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel). Qualifications - The ideal candidate will be bright, ambitious, self-driven, hard-working and flexible. - 4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients. - A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities. - Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly. - Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas). - A basic understanding of key marketing programs and channels. - Bonus: direct exposure working with financial institutions on marketing-related efforts. Benefits - A hybrid working model designed for true work-life harmony, featuring generous and flexible time off. - Structured onboarding, dedicated enablement teams, and clear internal mobility paths to accelerate your career. - Competitive base salary, equitable compensation practices, and a dedicated Employee Enrichment Fund for personal passions or home office upgrades. - Robust Diversity, Inclusion & Belonging initiatives + two paid volunteer days per year (#PersadoCares), and charitable donation matching.

• Lead enterprise University Relations programs and campus recruiting operations, developing and executing strategies that build a diverse pipeline of high-quality intern, co-op, and new college graduate talent while delivering an exceptional candidate experience. • Develop and lead the Corporate Headquarters (CHQ) early career recruiting strategy by partnering with business leaders and HR to forecast hiring demand, establish recruiting priorities, and achieve annual hiring objectives. • Define and execute the enterprise partner school strategy, evaluating, selecting, and cultivating strategic university partnerships that align with long-term workforce needs. • Strengthen the L3Harris employer brand across key universities and digital recruiting channels by leveraging platforms such as Yello, Handshake, the L3Harris Careers site, social media, and recruitment marketing campaigns. • Lead enterprise workforce planning for early career hiring, translating business demand into proactive recruiting strategies and talent pipelines. • Drive operational excellence by designing, documenting, and continuously improving university recruiting processes, governance, metrics, and standard work to enhance efficiency, consistency, and scalability. • Lead the enterprise summer internship program, ensuring interns receive meaningful developmental experiences while maximizing engagement, performance, and full-time conversion rates. • Recruit, coach, and develop a high-performing University Relations team, fostering a culture of accountability, continuous improvement, and professional growth. • Partner with Legal, Ethics & Business Conduct, HR, and business leaders to ensure compliance with all applicable employment laws and regulations, including affirmative action requirements, OFCCP compliance, and audit readiness.

• Manage and grow direct accounts and prospects within the assigned territory. • Set and achieve clear sales goals, including call activity, reporting discipline, prospecting, and new account development. • Manage day-to-day sales activities in alignment with business unit priorities and growth objectives. • Drive category growth by developing and executing sales strategies across targeted beverage and dairy segments. • Leverage available tools and professional networks to identify and convert new prospects. • Use market intelligence to anticipate customer needs and partner with Marketing, Product Development, and cross-functional teams to deliver innovative, value-driven solutions. • Align territory plans with long-term growth objectives and relevant market trends. • Lead strategic account engagement across the territory by building executive-level relationships and positioning Balchem solutions across retail branded, co-packer, private label, QSR, and industrial channels. • Identify customer needs and collaborate with Marketing, Product Development, and internal partners to deliver marketable solutions aligned with customer priorities. • Bring curiosity and innovation to the role by proactively identifying market-focused opportunities that strengthen Balchem's competitive position. • Plan, schedule, conduct, and document regular sales calls in Salesforce.com in a timely manner. • Coordinate sales efforts to support customer service, customer relations, and administrative needs; investigate customer concerns and ensure timely, effective resolution; respond to requests for samples, technical data, product support, and application guidance.

• You are the ALB Concierge Area Manager for your territory. • You independently manage all concierge activity in your area. • Portfolio development: signing new concierge contracts in your area • Operational management: overseeing cleaning and maintenance teams, coordinating service providers • Customer excellence: ensuring owner and guest satisfaction in your area • Performance optimization: occupancy rates, pricing, and listing quality • Local representation of the ALB brand and growing its visibility in your territory