• Manage Salesforce projects to provide on-time, high-quality work to our customers. • Forecast project time, utilization, and revenue accurately and in a timely manner. • Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers. • Manage project financials, scope, and timelines, and prepare client-facing project status reports. • Facilitate meetings with clients to determine business and functional requirements. • Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources. • Manage and grow direct reports. • Use DCS processes, best practices, and assets to ensure work is delivered with quality and consistency. • Identify new opportunities with existing clients to partner and grow the account. • Identify and understand each key stakeholder’s motivations, expectations, and role in their organization. • Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. • Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

• Administer and maintain the Salesforce Sales Cloud environment. • Configure and optimize Salesforce to support business processes. • Build and maintain automations using Salesforce Flow and other declarative tools. • Manage users, roles, profiles, permission sets, and security settings. • Create and maintain reports and dashboards for business stakeholders. • Perform data imports, data quality maintenance, and deduplication activities. • Troubleshoot system issues and provide end-user support. • Collaborate with business teams to gather requirements and implement solutions. • Support Salesforce releases, testing, and change management activities. • Document configurations, processes, and best practices.

• Manage user access, roles, profiles, and permission sets to ensure proper governance, data security, and compliance • Configure and maintain Salesforce automation tools, including Flows, Process Builder, Validation Rules, and Approval Processes • Perform data management tasks such as data imports, deduplication, data quality checks, and building advanced reports & dashboards for business insights • Monitor system performance, troubleshoot platform issues, and ensure stable and efficient Salesforce operations • Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions • Support ongoing enhancements and participate in monthly release cycles, including testing, deployment, and documentation

• Own pipeline generation targets by planning and executing integrated marketing campaigns across the Salesforce landscape, including Agentforce, Data Cloud, Service Cloud, and Industry Clouds • Develop and execute Account-Based Marketing (ABM) programs to drive demand generation and engagement with strategic accounts • Plan and manage customer events, webinars, customer reference programs, and case studies to generate qualified sales opportunities • Build and execute joint marketing initiatives with Salesforce and ecosystem partners to expand market reach and accelerate pipeline growth • Collaborate with global marketing, sales, and pre-sales teams, providing pre-sales support through campaign enablement and customer-facing marketing activities • Track, analyze, and optimize marketing-sourced pipeline, campaign performance, and ROI using data-driven insights • Continuously identify new growth opportunities and contribute to go-to-market strategies that strengthen Nagarro's Salesforce business