Role Description The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas. The Salesforce Administrator should be comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. This candidate should be skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. Qualifications - 5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent education/experience - In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application - Experience documenting business processes - Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus) - Experience in SFDC Lightning Web Components and Aura Components - Experience with Salesforce Admin functions - Mandatory to have Bachelor’s degree - Salesforce certifications: Salesforce Certified Administrator (required) - Salesforce Advanced Admin Certification (preferred) - Salesforce Platform App Builder Certification (preferred) Requirements - Excellent English communication skills, both verbal and written - Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices - Ability to use a computer for 8.5 hours per day - Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint) - Strong communication skills - Excellent problem-solving and troubleshooting skills - In line with Watkins Wellness code of ethics and core values - SFDC DevOps Methodology - Ability to Lead SDLC principles - Communicate complex information to non-technical personnel Benefits - CTC: As per market standards - Work Hours: Total 9 hrs (8:30 hrs working + 30 min break) - Shift: 4 pm - 1 am IST Other Mandatory Requirement - Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable - Home Office Setup (Mandatory): - Working space to accommodate two monitors + 1 laptop (necessary equipment will be provided + additional tools - role if any) - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work - IT Asset Arrangement: - All necessary equipment (based on role) - including one/two monitors, one laptop, and supporting accessories will be provided by the company - Candidates must ensure safe and secure setup and usage of these assets

• The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform • Gather requirements and feedback, and design scalable best practice solutions • Comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. • Skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority • Day-to-day operations: troubleshooting and minor requests. • Salesforce Reports and Dashboard Management. • Delivery of SFDC-related projects and enhancements. • Proactive system maintenance including security reviews and release updates • Document business and technical requirements. • Create unit/regression/UAT test scripts. • Participate in and coordinate the execution of functional unit testing, user role testing, data analysis, and integration testing. • Change Control Project based: training materials and end-user training. • Proactive communication of any platform changes or issues to appropriate stakeholders. • Maintain up-to-date knowledge of Salesforce functionality and best practices, and proactively recommend solutions that drive efficiency and productivity.

Role Description The Senior Salesforce Administrator is responsible for the strategic administration, governance, and optimization of multiple Salesforce environments across the organization. This role combines deep technical expertise with strong business acumen and program management capabilities. In addition to hands-on configuration, this individual will drive environment strategy, oversee integrations, and lead cross-functional initiatives to ensure Salesforce supports scalable, compliant, and high-performing business operations. The role also includes ownership of release management, system governance, and acting as a key partner to leadership on platform strategy. What You Will Do - Own administration and governance of multiple Salesforce instances, ensuring consistency, scalability, and alignment with business objectives. - Establish and enforce best practices for configuration, security, and data management across environments. - Manage user and license provisioning at scale, including roles, profiles, permission sets, and access models. - Lead advanced configuration of Salesforce, including custom objects, fields, flows, validation rules, and page layouts. - Design scalable solutions using declarative tools, and partner with developers on complex enhancements requiring Apex, integrations, or custom UI. - Continuously evaluate and optimize system performance, usability, and automation. - Own and manage integrations between Salesforce and internal/external systems across multiple environments. - Ensure seamless data flow, system reliability, and alignment with enterprise architecture standards. - Partner with engineering and third-party vendors on integration design, implementation, and troubleshooting. - Oversee enterprise data governance, including data quality, deduplication, cleansing, and migration strategies. - Implement and monitor data standards across multiple instances to ensure accuracy and consistency. - Develop and maintain complex reports and executive dashboards across business units. - Partner with stakeholders to translate business metrics into actionable Salesforce reporting and analytics. - Own change management processes, including deployment strategies (change sets, DevOps tools), release cycles, and environment coordination. - Ensure proper testing, documentation, and communication for all system changes. - Act as a strategic partner to business leaders to gather requirements, prioritize initiatives, and align Salesforce capabilities with business goals. - Lead or support cross-functional initiatives, including integrations and system enhancements, functioning as a project manager when needed. - Oversee tiered support processes, ensuring timely resolution of tickets and escalations. - Drive user adoption through training programs, documentation, and enablement strategies. - Monitor usage trends and proactively identify opportunities to improve adoption and productivity. - Ensure Salesforce environments meet compliance, security, and audit requirements. - Track and manage compliance-related tasks, including access reviews and data handling practices. - Perform additional duties as assigned in support of organizational priorities. Qualifications - BA/BS in Computer Science, Information Systems, Business Administration, or related field preferred. - 5+ years of Salesforce administration experience, with demonstrated ownership of multiple Salesforce instances or complex environments. - Experience supporting or deploying Salesforce Chatbot solutions and leveraging Einstein AI capabilities preferred. - Proven experience leading Salesforce optimization initiatives and large-scale system improvements. - Salesforce Administrator Certification required. - Advanced certifications preferred (e.g., Advanced Administrator, Platform App Builder, or other relevant certifications). - Deep knowledge of Salesforce platform capabilities, architecture, and best practices. - Extensive experience with declarative automation tools (Flows, validation rules, etc.). - Strong experience with integrations using APIs, middleware, and third-party tools (e.g., Mulesoft, Zapier, etc.). - Experience with release management and DevOps tools is highly preferred. - Strong analytical skills with the ability to translate complex business needs into scalable technical solutions. - Demonstrated ability to manage multiple priorities, systems, and stakeholders simultaneously. - Excellent project management skills, including planning, prioritization, and execution. - Exceptional communication skills, with the ability to influence both technical and non-technical stakeholders. - Proven problem-solving abilities with a proactive, solutions-oriented mindset. Benefits - The estimated total cash compensation range for this role is: $123,000 — $152,000 USD. - At Datavant, our total rewards strategy powers a high-growth, high-performance health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. Company Description Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• Own the Salesforce Field Service implementation roadmap — milestones, owners, dependencies, and deliverables • Manage project scope, schedule, resources, risks, and issues to ensure on-time, on-budget delivery • Coordinate across Novaspect’s internal team, technical resources, and external vendor partners • Manage scope changes and change requests with proper documentation and stakeholder sign-off • Track timeline and resource allocation; escalate blockers early and proactively • Oversee multiple concurrent workstreams without losing delivery quality • Define, document, and manage functional requirements in collaboration with business and technical stakeholders • Write functional specifications and user stories for field service workflows (scheduling, dispatch, work orders, mobile) • Serve as the primary liaison between field operations, technical teams, and executive sponsors • Translate complex technical concepts into clear, executive-ready reporting and status updates • Own UAT planning and coordination — ensure test cases cover field service scenarios relevant to Novaspect’s operations • Lead defect triage with technical resources; prioritize and track resolution to closure • Drive post-go-live stabilization — monitor adoption, identify issues, and coordinate fixes • Lead post-implementation review and document lessons learned • Plan and execute change management strategy for field technicians and dispatchers through the rollout • Coordinate end-user training — identify needs, support material development, and schedule sessions • Drive adoption strategy and stakeholder engagement to ensure the platform is actively used post-launch • Build trust with field-facing users through clear, consistent communication throughout the project • Apply the same project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology