DevSavant

• Leverage complex data pipelines to design custom data solutions that ensure accurate and timely delivery of data to internal and external stakeholders. • Collaborate proactively with commercial teams and customers to identify opportunities where data can drive high-impact business decisions. • Partner with technical and commercial teams to deliver custom data products quickly while maintaining high data quality standards. • Review assigned tasks and project scope using Jira while collaborating with Insight Analysts, Client Services, Sales, and Marketing teams to clarify business requirements. • Determine the most effective method to extract and analyze data using proprietary platforms, SQL, and other available tools. • Review teammates' SQL queries and deliverables for accuracy and quality. • Help train and improve the use of generative AI tools that support data delivery. • Learn and understand key business metrics and how they help customers make strategic decisions.

• Administer and maintain the Salesforce Sales Cloud environment. • Configure and optimize Salesforce to support business processes. • Build and maintain automations using Salesforce Flow and other declarative tools. • Manage users, roles, profiles, permission sets, and security settings. • Create and maintain reports and dashboards for business stakeholders. • Perform data imports, data quality maintenance, and deduplication activities. • Troubleshoot system issues and provide end-user support. • Collaborate with business teams to gather requirements and implement solutions. • Support Salesforce releases, testing, and change management activities. • Document configurations, processes, and best practices.

• Partner with our Commercial team to understand customer usage of Antenna data • Manage the end-to-end data product release • Develop and deploy strategic product improvements • Build and optimize systems to monitor data quality • Act as the first responder for data issues and inquiries • Manage updates to QA tests and dashboards • Investigate data restatements and coordinate data fixes • Perform data quality investigations to align Antenna data with customer data • Run new coverage feasibility for updates in methodology and pipeline • Coordinate monthly and weekly data releases

• Onboard all new customers into the APAC region • Deliver a best in class experience to our larger clients by building relationships and demonstrating impact through multiple touch points • Provide CS at scale to our Mid-Market customer utilising technology and triggers • Manage multiple touch points, including digital meetings, to keep clients engaged and informed • Advise clients on loyalty strategy and optimisation opportunities to get the most out of their program • Discuss return on investment and the impact driven by our program • Encourage clients to adopt new features and participate in product beta testing • Actively gather feedback from clients and share across the organisation to improve our product and service • Continuously improve our client offering by actively spotting opportunities to improve our current processes • Work closely with Marketing to drive advocacy in the form of testimonials, case studies, reviews and customer events • Partner with our Support team to ensure client queries as responded to and rectified quickly • Partner with our Account Management team to deliver on renewals and upsells throughout the customer journey • Confidently forecast NRR performance, fully mitigate any ‘at risk’ clients and support upsells • Engage with our Engineering, Marketing, and Sales teams to ensure a smooth customer journey and experience

• Guide clients through the implementation process of the client PRM solutions • Configure and customize PRM platforms according to client requirements • Conduct discovery sessions to understand client needs and business processes • Create and maintain project timelines and implementation schedules • Provide technical guidance and best practices to clients • Document client requirements and configuration specifications • Collaborate with internal teams including support, development, and sales • Deliver platform training to client teams • Troubleshoot technical issues during implementation • Ensure successful client onboarding and platform adoption

• Build and maintain backend services using Python and FastAPI within a microservices architecture • Design and implement scalable, reliable APIs and data processing systems • Contribute to both new platform development and legacy systems as needed • Write clean, well-tested, and maintainable code following best practices • Participate actively in code reviews and continuous improvement of engineering standards • Own integrations with third-party systems such as CRMs, DMS platforms, inventory systems, and communication tools • Build and maintain data ingestion and synchronization pipelines across multiple data sources • Support email, SMS, and chat delivery infrastructure • Ensure data consistency, reliability, and performance across services • Work within an AWS-based infrastructure (EKS/Kubernetes and related services) • Contribute to highly reliable and observable systems through logging, metrics, and alerting • Collaborate on CI/CD pipelines using GitLab • Utilize observability tools such as Datadog to monitor system health and performance • Collaborate closely with product managers, engineering leads, and cross-functional teams • Translate evolving and sometimes ambiguous requirements into working software solutions • Take ownership of features and systems, driving them from concept to production • Operate effectively in a distributed, remote-first environment across time zones.

• Serve as the primary administrator for PlanHat, managing user roles, permissions, and the overall health of the platform. • Manage and monitor data syncs between PlanHat and other internal databases. • Build and maintain complex "Playbooks" and workflows that trigger based on customer behavior. • Design and manage automated email notifications and customer health alerts. • Create custom views and executive-level dashboards that track Portfolio Health and CS Manager productivity. • Take full ownership of Skilljar, ensuring the platform is optimized for internal employee enablement and external customer training. • Lead the creation and organization of new LMS courses.

• Utilize Spec Driven Development (SDD) to ensure all features are well-architected, scalable, and documented before execution. • Design, build, ship, and maintain the Fulcrum mobile platforms, collaborating with the team to deliver high-quality product features and exceptional UI/UX. • Proactively identify opportunities to automate manual processes across the engineering lifecycle, using AI and custom tooling to increase velocity without compromising system integrity. • Constantly collaborate with team members across product, design, and engineering to ship quality features and maintain the Fulcrum mobile platforms. Actively provide feedback and opinions during problem definition and solutioning. • Drive long-term platform growth by designing modular, extensible architectures while maintaining high code quality through rigorous peer reviews, proactively addressing security vulnerabilities, and optimizing for performance. • Raise your own and the team’s technical capabilities every day by staying at the forefront of AI, machine learning, and mobile trends.

• Utilize Spec Driven Development (SDD) to ensure all features are well-architected, scalable, and documented before execution. • Design, build, ship, and maintain the Fulcrum platform, collaborating with the team to deliver high-quality product features and exceptional UI/UX. • Proactively identify opportunities to automate manual processes across the engineering lifecycle. • Constantly collaborate with team members across product, design, and engineering to ship quality features. • Drive long-term platform growth by designing modular, extensible architectures while maintaining high code quality. • Raise your own and the team’s technical capabilities every day by staying at the forefront of AI, machine learning, and full-stack trends.

• Pipeline Assurance: Shift from traditional E2E/Unit tests to a high-level assurance mindset. Use LLMs and AI-driven prompts to identify patterns, review PRs, and ensure quality without heavy human intervention. • Intelligent Automation: Design and implement automated loops that provide immediate feedback to developers, ensuring that as productivity increases, quality remains uncompromised. • Collaborative Strategy: Work as a partner to developers (your "internal customers"). Understand their pain points to improve the review and assurance process from an engineering perspective. • Knowledge Transfer: Act as a technical beacon, communicating complex quality concepts and AI-driven testing strategies to the broader team to promote a culture of technical excellence. • Mobile Focus: Maintain a mobile-first mindset to ensure system reliability and performance across the entire development lifecycle (iOS/Android).