• Administer and maintain the Salesforce Sales Cloud environment. • Configure and optimize Salesforce to support business processes. • Build and maintain automations using Salesforce Flow and other declarative tools. • Manage users, roles, profiles, permission sets, and security settings. • Create and maintain reports and dashboards for business stakeholders. • Perform data imports, data quality maintenance, and deduplication activities. • Troubleshoot system issues and provide end-user support. • Collaborate with business teams to gather requirements and implement solutions. • Support Salesforce releases, testing, and change management activities. • Document configurations, processes, and best practices.

• Manage user access, roles, profiles, and permission sets to ensure proper governance, data security, and compliance • Configure and maintain Salesforce automation tools, including Flows, Process Builder, Validation Rules, and Approval Processes • Perform data management tasks such as data imports, deduplication, data quality checks, and building advanced reports & dashboards for business insights • Monitor system performance, troubleshoot platform issues, and ensure stable and efficient Salesforce operations • Collaborate with business stakeholders to gather requirements and translate them into scalable Salesforce solutions • Support ongoing enhancements and participate in monthly release cycles, including testing, deployment, and documentation

• Own pipeline generation targets by planning and executing integrated marketing campaigns across the Salesforce landscape, including Agentforce, Data Cloud, Service Cloud, and Industry Clouds • Develop and execute Account-Based Marketing (ABM) programs to drive demand generation and engagement with strategic accounts • Plan and manage customer events, webinars, customer reference programs, and case studies to generate qualified sales opportunities • Build and execute joint marketing initiatives with Salesforce and ecosystem partners to expand market reach and accelerate pipeline growth • Collaborate with global marketing, sales, and pre-sales teams, providing pre-sales support through campaign enablement and customer-facing marketing activities • Track, analyze, and optimize marketing-sourced pipeline, campaign performance, and ROI using data-driven insights • Continuously identify new growth opportunities and contribute to go-to-market strategies that strengthen Nagarro's Salesforce business

Role Description The Salesforce Administrator is a proactive individual who can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, and design scalable best practice solutions. We seek an individual with a good understanding of the Salesforce platform who can understand both our current setup and our business objectives to quickly identify improvement areas. The Salesforce Administrator should be comfortable with change management, governance, communication, prioritizing, and providing product support for the Marketing, Customer Service, and Sales organizations. This candidate should be skilled in all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority. Qualifications - 5+ years of experience with CRM systems, at least 3 years directly as an SFDC Admin or equivalent education/experience - In-depth understanding of the architecture, capabilities, and constraints of the Salesforce application - Experience documenting business processes - Experience with the Sales Cloud, Service Cloud, and Experience Cloud (Manufacturing and CPQ are a plus) - Experience in SFDC Lightning Web Components and Aura Components - Experience with Salesforce Admin functions - Mandatory to have Bachelor’s degree - Salesforce certifications: Salesforce Certified Administrator (required) - Salesforce Advanced Admin Certification (preferred) - Salesforce Platform App Builder Certification (preferred) Requirements - Excellent English communication skills, both verbal and written - Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices - Ability to use a computer for 8.5 hours per day - Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint) - Strong communication skills - Excellent problem-solving and troubleshooting skills - In line with Watkins Wellness code of ethics and core values - SFDC DevOps Methodology - Ability to Lead SDLC principles - Communicate complex information to non-technical personnel Benefits - CTC: As per market standards - Work Hours: Total 9 hrs (8:30 hrs working + 30 min break) - Shift: 4 pm - 1 am IST Other Mandatory Requirement - Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable - Home Office Setup (Mandatory): - Working space to accommodate two monitors + 1 laptop (necessary equipment will be provided + additional tools - role if any) - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work - IT Asset Arrangement: - All necessary equipment (based on role) - including one/two monitors, one laptop, and supporting accessories will be provided by the company - Candidates must ensure safe and secure setup and usage of these assets