The World Leader In Serving Science
Service Director – NA, Science
Location
New Hampshire + 4 moreAll locations: New Hampshire | New Jersey | New York | North Carolina | Oregon
Posted
2 days ago
Salary
$145.5K - $218.3K / year
Seniority
Lead
Job Description
Service Director – NA, Science
Thermo Fisher Scientific
• Lead and develop a high-performing NA-based service organization • Drive profitable revenue growth, operational excellence, and superior customer experience • Develop and execute Science service strategies aligned with global and divisional objectives • Partner closely with Commercial, Marketing, Finance, HR, IT, and Global Service leadership to enable scalable growth • Strengthen strategic customer relationships and support long-term market expansion in NA • Own and deliver the NA Science Services P&L, ensuring commitments in revenue growth, margin expansion, and cash flow performance • Drive service contract penetration, renewal rates, attach rates, and lifecycle revenue growth • Develop financial forecasts, workforce planning models, and investment strategies aligned with business objectives • Lead Field Service Operations and Regional Technical Support • Ensure consistent service delivery standards, responsiveness, and compliance across all territories • Identify evolving customer needs across pharma, biotech, academic, and government segments and implement differentiated service solutions • Ensure high-quality service performance for strategic national and global accounts operating in NA • Develop and execute short-term (1-2 year) and long-term (3-5 year) NA Science service strategies
Job Requirements
- Bachelor's degree required; MBA or advanced degree preferred
- Significant leadership experience in service operations within a multinational organization
- Demonstrated success managing full P&L responsibility with consistent profitable growth
- Proven ability to operate effectively within a matrixed global organization
- Strong commercial acumen with experience partnering closely with Sales and Business Development
- Deep understanding of the NA life sciences, academic, and research markets preferred
- Excellent executive communication and stakeholder management skills
- Willingness to travel up to 30% globally
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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