• Lead and develop a high-performing NA-based service organization • Drive profitable revenue growth, operational excellence, and superior customer experience • Develop and execute Science service strategies aligned with global and divisional objectives • Partner closely with Commercial, Marketing, Finance, HR, IT, and Global Service leadership to enable scalable growth • Strengthen strategic customer relationships and support long-term market expansion in NA • Own and deliver the NA Science Services P&L, ensuring commitments in revenue growth, margin expansion, and cash flow performance • Drive service contract penetration, renewal rates, attach rates, and lifecycle revenue growth • Develop financial forecasts, workforce planning models, and investment strategies aligned with business objectives • Lead Field Service Operations and Regional Technical Support • Ensure consistent service delivery standards, responsiveness, and compliance across all territories • Identify evolving customer needs across pharma, biotech, academic, and government segments and implement differentiated service solutions • Ensure high-quality service performance for strategic national and global accounts operating in NA • Develop and execute short-term (1-2 year) and long-term (3-5 year) NA Science service strategies

• Executive Engagement: Act as a peer to CTOs and VP-level engineering leaders to navigate the evolving AI landscape. • Solution Direction: Partner with Field Engineers to design enterprise-wide AI adoption strategies, framing problems without getting bogged down in hands-on implementation. • Cross-Functional Collaboration: Act as the voice of the customer externally, feeding high-level insights and challenges back into Cursor's internal product and go-to-market teams. • Technical Strategy: Lead architectural conversations around evaluating Cursor at a systems level, tailoring narratives to different customer technology stacks.

Requisition Number: 2360857 For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. OptumServe Consulting/The Lewin Group (OSC/Lewin), a premier national health care and human services consulting and policy analysis firm, brings 50 years of experience finding answers and solving problems for leading organizations in the public, non-profit, and private sectors. Lewin's strategic and analytical services aim to help clients: In the wide-ranging field of health human services consulting, OSC/Lewin provides both depth and breadth of expertise. Currently, OSC/Lewin has more than 250 consultants drawn from industry, government and academia. They all share a solid commitment to OSC/Lewin's core values of objectivity, integrity, analytical innovation, vision, and dedication to client satisfaction. At OSC/Lewin, we help federal decision-makers strengthen health and human services programs, make informed policy choices, and implement critical initiatives. OSC/Lewin also works with foundations and associations to research and evaluate complex health care and human services needs. By delivering objective, data-driven research, program planning and development, technical assistance, implementation, post-implementation analytics, and evaluations, OSC/Lewin supports current program activities, informs future program investments and supports strategic decision processes that improve the health and well-being of the nation's citizens. The Director of Payment Model Technical Assistance will guide technical assistance efforts, overseeing the development of high quality materials that build participant understanding of model requirements and equip them to succeed under value based payment approaches. Working collaboratively with senior leaders and cross functional teams across the organization, the Director will deliver exceptional client service, produce high quality, timely deliverables, and drive innovation across the market. From a growth and relationship perspective, the Director will support new business development by strengthening client relationships, contributing to proposal efforts, and expanding the firm's portfolio of work. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Engage, develop, and sustain client relationships through policy consultation, strategic guidance, and thought leadership - Direct and oversee development of technical assistance materials that translate model requirements into actionable guidance for participants, including webinars, virtual office hours, written guidance, toolkits, FAQs, and other learning resources - Oversee analyses to monitor performance and continuously improve operational activities - Mentor and develop staff to strengthen technical, analytical, and problem solving capabilities - Ensure consistently high standards of accuracy, quality control, and attention to detail across all deliverables - Collaborate effectively as a senior member of multidisciplinary project teams - Manage stakeholder relationships with clients, partners, and subcontractors - Lead business development and growth activities, including capture and proposal response You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 8+ years of relevant health policy industry experience in healthcare consulting, program implementation, quality improvement, evaluation, and/or policy expertise - 4+ years of experience working on value-based care payment initiatives and leading technical assistance activities - Experience in cross contractor coordination, managing subcontractors, and leading cross-functional project teams - Experience supporting business development efforts, including identifying opportunities, shaping capture strategies, contributing to proposal development, and building client relationships in support of organizational growth - Broad understanding of federal health policy issues, with ability to work in multiple areas serving as a subject matter expert - Proven excellent verbal and written communication skills with the ability to translate complex findings to non-technical audiences *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description This is a field-based and remote opportunity. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. The Regional Associate Director, Access & Reimbursement (RADAR) is a field-based role that proactively provides in person (or virtual as needed) education to defined accounts within their assigned geographies on a wide range of access and reimbursement topics and needs in support of aligned product(s) strategy. - Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s). - Proactively provide face-to-face education on programs to providers and staff to support integration of those products into office processes and workflows. - Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) to appropriately support patient access to products. - Analyze problems and offer solutions related to patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level. - Support pull-through on local coverage decisions to enable meaningful patient access within the system. - Proactively communicate policy changes or issues that could potentially affect other departments. - Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape. - Act as their aligned therapeutic area product(s) reimbursement expert. - Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management. - Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. - Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products. - Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts. Qualifications - Bachelor’s Degree required; Business and/or biological science education preferred; Advanced degree preferred. - 5+ Years of experience in pharmaceuticals / biotech industry focused in Patient Services, Market Access, Sales, and/or account management. - 2 years in a Patient Services practice support role for a specialty product(s). - Experience working with highly complex practices and/or health systems to establish access and acquisition pathways. - Strategic account management experience using a proactive approach to anticipate access hurdles impacting accounts and patient access. - Deep expertise and experience integrating manufacturer-sponsored patient support programs. - Experience with specialty products acquired through Specialty Pharmacy networks. - Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail). - Candidate must reside within territory, or within a reasonable daily commuting distance of 60 miles from the territory border. - Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. - Must have a valid driver’s license. Requirements - Experience working within Buy and Bill environments, including reimbursement and access support for provider-administered therapies. Benefits - The salary for this position is expected to range between $160,300 and $297,700 per year. - Compensation includes a performance-based cash incentive and eligibility for annual equity awards. - Comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - Generous time off package including vacation, personal days, holidays and other leaves. Driving is an Essential Function of this Role Driving is fundamental to the purpose of this job and cannot be eliminated. A fully valid and unrestricted driver’s license is required. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only) While Novartis does not require vaccination for COVID-19, employees working in customer-facing roles must adhere to customers’ credentialing guidelines, which may require vaccination. Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail or call us.