Role Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). You will be part of the Service Desk team, responsible for receiving incoming and making outgoing phone calls to the FAA employee and non-employee user base which spans the globe in support of the US and its interests abroad. In this role you interact with end-users to support, resolve, track, and manage technical problems within ServiceNow. Shift is TBD. Position is 100% remote. - Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided. - Resolves account, operating system, application, software, mobile device, desktop and network issues to restore service in a timely manner. - Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues are resolved per FAA direction, and documents steps taken. - Collects and documents necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests on first contact. - Provides support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications. - Suggests updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of technical support personnel to detect and resolve problems. - Uses ITSM and ServiceNow ticket processes to document actions taken. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

Role Description As an SRE Support Analyst, you will help support the day-to-day operational health of a production application platform. You will collaborate with the SRE team, Delivery Manager, and designated technical contacts to monitor systems, respond to incidents, support deployments, and maintain reliable, runbook-driven operations. - Monitor AWS CloudWatch logs, APM dashboards, alerting queues, and key production components during primary support hours. - Review the health of cloud infrastructure, APIs, application services, containers, databases, storage, and other supporting AWS resources. - Triage incoming incidents and support tickets, classify severity levels, follow documented runbooks, and escalate issues when they fall outside known procedures. - Participate in a shared P1/P2 on-call rotation, acknowledging alerts through PagerDuty or a similar tool and performing initial triage outside primary support hours. - Actively use AI tools, including Claude through our Anthropic partnership, to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows. - Support minor defect corrections in existing Java, React, and JavaScript application code while staying within defined support scope. - Coordinate production deployments with delivery leadership and technical stakeholders while helping maintain and troubleshoot CI/CD release pipelines. - Follow established backup and recovery procedures, including restoring from the latest available backup when needed as part of incident resolution. - Keep troubleshooting documentation current by capturing failure modes, resolution steps, escalation paths, workarounds, and lessons learned from production incidents. - Collaborate closely with the SRE team to ensure consistent coverage, smooth handoffs, and shared accountability for platform stability. - Contribute to operational reporting by documenting ticket activity, incident response details, infrastructure observations, and support trends. Qualifications - Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client. - Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role. - Commitment to understanding and exceeding client expectations. - Ability to perform project oversight and execution of deliverables. - Flexibility to adapt within a high-growth organization. - Ability to lead, mentor and motivate those around them. - Hunger for continuous learning and professional development. - Intellectual curiosity to provide creative solutions. - Full understanding of the software development life cycle. - Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc. - Desire to work in a team environment. - Good interpersonal, written and verbal communication skills. Requirements - Experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech. Benefits - Opportunity to work alongside a talented, diverse team in a collaborative and creative environment. - Ongoing investment in your growth through training, mentorship, and industry certifications. - Hands-on exposure to cutting-edge technologies across multiple industries. - Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program. - Remote or hybrid work options. - Competitive salary + bonus opportunities. - Robust benefits package, matching 401(k) plan, and substantial PTO. - Tuition reimbursement. Equal Employment Opportunity Policy Sparq is proud to offer equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. We are committed to providing equal employment opportunities and believe in an inclusive workplace. If you require reasonable accommodations to participate in the job application or interview process, please let us know by contacting recruiting@teamsparq.com .

Role Description The role of Senior Specialist, Technical Support is integral in our commitment to not only provide vehicles of the highest quality to our customers but to provide class leading technical support. Reporting to the Manager, Dealer Technical Support, you will be supporting Mazda service technicians and personnel with the diagnostic and repair of customer vehicles. Working with the Technical Services department, the incumbent will be providing technical support to the full network of Mazda in Canada retailers as well as a multitude of cross functional teams within various internal business units. The Senior Specialist, Technical Support will promote Fix It Right The First time and Service Retention by providing the finest automotive experiences that drive passion in the people we serve. - Strategically lead technicians to repair resolution through an online ticketing system. - Field incoming calls to the Technical Hotline phone system when technicians require urgent support. - Provide remote technical support to technicians. Guide technicians through diagnostic and inspections. - Assist Customer Assistance Centre and other Mazda Canada departments with technical inquiries from retailers and customers. - Confirm technician diagnostic processes and approve repairs for major vehicle components and assemblies such as: Engine, Transmissions, Differentials, etc. - Report quality control and vehicle safety to the factory engineering teams. - Support Field Technical staff as a measure to assist and improve a customer’s repair experience at our retailers. Qualifications - Post-Secondary Education in Automotive Service & Technical Programs or related studies. - 3-5 years of Mazda Technical experience or automotive repair experience. - Bilingual (French/English) required. - Valid Canadian Driver’s License. - Electrical and engine management systems diagnostic experience. - Electric Vehicle and rotary engine diagnostic experience. - Experience leading, coaching, and guiding apprentices and technicians to repair resolution. - Proven proficiency in identifying, diagnosing, resolving technical problems at all levels and complexity. - Proven communication skills; ability to work collaboratively as a team, effective time management, strong organization, and ability to prioritize work efforts. - Passion for high performance; supports and encourages peers to achieve consistently achieve excellence. - Ability to work with a diverse team and influence/drive positive change across functional areas. - Strong technical, research, and communication skills; strong business acumen with the ability to contribute to the development and execution of strategic plans related to automotive service repair. Requirements - This posting is for a new contract position at Mazda Canada. - Hiring Hourly Range for position: $36.00 - $46.00/hr CAD. The hourly rate offered will consider the successful candidate’s experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices. - Note that AI may be used in the initial stages of the recruitment process. Benefits - Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process. - Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. - Our Charity Partners are Indspire and Pathways to Education. - Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests • Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations • Perform Workday configuration updates and support routine maintenance activities • Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions • Support Workday security administration, user provisioning, and access management activities • Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes • Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary • Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes • Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides • Support reporting requests and assist with Workday report validation and troubleshooting • Stay current with Workday releases and recommend improvements to enhance system functionality and user experience • Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards • Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice