Role Description The role of Senior Specialist, Technical Support is integral in our commitment to not only provide vehicles of the highest quality to our customers but to provide class leading technical support. Reporting to the Manager, Dealer Technical Support, you will be supporting Mazda service technicians and personnel with the diagnostic and repair of customer vehicles. Working with the Technical Services department, the incumbent will be providing technical support to the full network of Mazda in Canada retailers as well as a multitude of cross functional teams within various internal business units. The Senior Specialist, Technical Support will promote Fix It Right The First time and Service Retention by providing the finest automotive experiences that drive passion in the people we serve. - Strategically lead technicians to repair resolution through an online ticketing system. - Field incoming calls to the Technical Hotline phone system when technicians require urgent support. - Provide remote technical support to technicians. Guide technicians through diagnostic and inspections. - Assist Customer Assistance Centre and other Mazda Canada departments with technical inquiries from retailers and customers. - Confirm technician diagnostic processes and approve repairs for major vehicle components and assemblies such as: Engine, Transmissions, Differentials, etc. - Report quality control and vehicle safety to the factory engineering teams. - Support Field Technical staff as a measure to assist and improve a customer’s repair experience at our retailers. Qualifications - Post-Secondary Education in Automotive Service & Technical Programs or related studies. - 3-5 years of Mazda Technical experience or automotive repair experience. - Bilingual (French/English) required. - Valid Canadian Driver’s License. - Electrical and engine management systems diagnostic experience. - Electric Vehicle and rotary engine diagnostic experience. - Experience leading, coaching, and guiding apprentices and technicians to repair resolution. - Proven proficiency in identifying, diagnosing, resolving technical problems at all levels and complexity. - Proven communication skills; ability to work collaboratively as a team, effective time management, strong organization, and ability to prioritize work efforts. - Passion for high performance; supports and encourages peers to achieve consistently achieve excellence. - Ability to work with a diverse team and influence/drive positive change across functional areas. - Strong technical, research, and communication skills; strong business acumen with the ability to contribute to the development and execution of strategic plans related to automotive service repair. Requirements - This posting is for a new contract position at Mazda Canada. - Hiring Hourly Range for position: $36.00 - $46.00/hr CAD. The hourly rate offered will consider the successful candidate’s experience, skills, and competencies, and will be set in a manner that supports fair and consistent internal equity practices. - Note that AI may be used in the initial stages of the recruitment process. Benefits - Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process. - Mazda Canada Inc. is an Employer Partner of the Canadian Center for Diversity and Inclusion, Diversio, Empowering Auto Conference and Equitek Employment Solutions. - Our Charity Partners are Indspire and Pathways to Education. - Mazda Canada Inc. is proud to be a part of Canada's Top 100 Employers! We have also been included in the Top 100 Greater Toronto Area Employers for 11 years consecutively.

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests • Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations • Perform Workday configuration updates and support routine maintenance activities • Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions • Support Workday security administration, user provisioning, and access management activities • Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes • Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary • Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes • Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides • Support reporting requests and assist with Workday report validation and troubleshooting • Stay current with Workday releases and recommend improvements to enhance system functionality and user experience • Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards • Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests • Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations • Perform Workday configuration updates and support routine maintenance activities • Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions • Support Workday security administration, user provisioning, and access management activities • Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes • Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary • Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes • Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides • Support reporting requests and assist with Workday report validation and troubleshooting • Stay current with Workday releases and recommend improvements to enhance system functionality and user experience • Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards • Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice

Role Description Dragos is looking for a Staff Engineering Support Engineer to join the Site Reliability and Support team, based in the United Kingdom. This role is a critical anchor for EMEA coverage, operating as a senior individual contributor embedded in a global team that handles Tier-3 customer escalation triage and cloud operations for the Dragos platform. You will report to the Engineering SRE & Support Manager and work closely with Customer Experience, Engineering, and Product Development teams across time zones to resolve high-impact issues and keep cloud-hosted customer deployments running reliably. This person will directly support Dragos’ mission by ensuring that industrial defenders running our platform in critical infrastructure environments get expert, timely engineering response — in their time zone. Responsibilities - Lead cross-team incident triage for high-impact customer outages and escalations, coordinating Engineering, Product, and Customer Experience response, and contributing to preliminary root cause analysis and postmortem documentation. - Develop and maintain observability for cloud-hosted customer deployments — build and refine system monitors, dashboards, and alerting to ensure proactive detection and fast response to platform health events. - Serve as the senior escalation point for complex support cases in EMEA, working cases that involve multi-component interactions, deep platform internals, and unusual failure modes beyond standard troubleshooting guides. - Translate field experience into documentation — author comprehensive scenario-based troubleshooting guides, playbooks, and knowledge base articles that Tier 1/2 support staff can act on independently. - Drive pattern recognition across the customer base — identify recurring failure modes, surface trends to product teams, and actively collaborate on permanent fixes rather than workarounds. Qualifications - Demonstrated experience troubleshooting complex distributed systems in production environments — comfortable reading logs, tracing component interactions, and isolating root cause under pressure. - Hands-on experience with cloud infrastructure operations (AWS, Azure, or GCP) and container orchestration platforms (Kubernetes), including day-to-day fleet maintenance and incident response. - Solid understanding of Linux systems administration and command-line tooling. - Experience supporting Elasticsearch, PostgreSQL, or similar database platforms in a production environment. - Experience developing and maintaining monitoring and alerting infrastructure (e.g., Datadog, Prometheus, Grafana) — not just consuming dashboards, but building and tuning them. - Strong written communication skills with a demonstrated ability to produce clear, accurate technical documentation (RCAs, runbooks, postmortems) for both internal and customer-facing audiences. - Experience operating effectively in a customer-facing or customer-adjacent engineering role, with the judgment to balance urgency and thoroughness on competing priorities under SLA pressure. Compensation - Salary: £76,000 - Competitive Equity Package - Comprehensive Benefits Plan Equal Opportunity Employer Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.