Title: Cash Applications Specialist Location: Remote United States Job Description: SUMMARY: Responsible for the application of cash receipts, journal entries, resolving customer claims, obtaining the necessary information from customers and working with internal departments to find a resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Cash Application of payments received from customers. - Will produce monthly reconciliations and status updates on assigned accounts and tiers. - Interact with customers via phone, email and in writing. - Take customers' refund requests and credit card payments. - Run maintenance reports, matching claims and credits as well as manual offset. - Assist customers with Accounts Receivable questions and problems. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: - Strong problem-solving skills. - A demonstrated ability to follow through. - Accuracy and good customer service skills. - 2-3 years of experience in A/R. - Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience. - Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed. - Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through. - Drives change and innovation by improving work product or process, and challenges established norms where appropriate. - Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit. - Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail. Boston is the preferred location for this role; however, we will also consider qualified candidates who are based remotely within the United States. As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers. Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The compensation range for this position is $55,000-$60,000. Salary can vary based on a number of factors including skills, experience, and location - talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects. Occasional travel is required. The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 3 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Support and partner with business teams and commercial leadership • Assess development needs and drive leadership training initiatives • Serve as a subject matter expert in leadership development • Design, plan, supervise, and implement effective development methods • Cultivate partnerships with BHR, corporate talent functions • Deliver leadership programs including Korn Ferry programs, TalentSmarts EQ • Execute annual strategic plan

• Assist in organizing and coordinating in-person training logistics. • Deliver Project Impact training (instructor-led, virtual, and blended) aligned with defined curricula, learning standards, and operational needs. • Prepare sessions using approved materials and facilitator guides. • Support learner assessments, knowledge checks, and readiness evaluations. • Track attendance and completions accurately in coordination with Learning Operations. • Provide structured feedback on learner performance and training effectiveness. • Participate in train‑the‑trainer sessions. • Escalate learner readiness or delivery concerns as needed. • Up to 30% travel required. • Other duties as assigned.

Role Description The QA Instructional Specialist is a full-time, hybrid role combining live teaching with technical project evaluation. You will drive student success across the QA bootcamp by delivering high-density live sessions (Webinars and 1:1s) using a centralized, level-based model, while managing asynchronous project reviews and live Co-Learning blocks. Qualifications - 3+ years of work experience in QA (automation, mobile experience is an advantage). - Experience in automation of testing: Selenium + Python. - Familiarity with command line, browser DevTools, Charles/Fiddler sniffers, API testing tools: SoapUI, Postman. - Knowledge of testing theory and test design. - Basic knowledge of operating systems, networks, system architecture. - Familiarity with basics of SQL. - Proficient in English and Spanish languages. - Full-time availability. Requirements - Background as a Senior QA and experience as a hiring manager (nice to have). - Your own experience as a student online, and the desire to help create the best place in the world to study QA (nice to have). Benefits - Fully remote collaboration. - Training in mentoring and communication techniques. - Competitive pay. - A schedule that’s convenient for you, without a focus on micromanaging. - A comfortable digital office using modern tools — Miro, Notion, Zoom, etc. - A diverse and tight-knit team spread across the US and LatAm. - Cross-cultural experience with an international team and learners from diverse backgrounds. - Growth opportunities as our product is rapidly expanding. - Meaningful impact by sharing your knowledge and supporting others in launching new careers in tech.